OnPage deemed an essential “IT power tool” by InfoWorld

Mobile apps aren’t just revolutionizing the consumer experience. OnPage was selected in a list of powerful apps now invading the enterprise that helps IT leaders keep their systems running smoothly. Reporter Robert Scheier interviewed me and one of our customers, Michael Kipp from Vocus, for his article, “Mobile apps: The IT pro’s new power tool.”     In the article, Kipp explains that his 13-member site operations team finds OnPage on the iPhone more reliable than the expensive pagers the firm used up until last year. Jump over to the InfoWorld article to get the full story. Please follow and like us: Read more »

Vocus transforms its IT alerts system from a whisper to a siren with OnPage™

IT Alert System

  Vocus transforms its IT alerts system from a whisper to a siren with OnPage™ We dropped what we think is one of our most exciting press releases of late this morning. We announced that one of the biggest companies in cloud computing, Vocus Inc., is using OnPage in its IT department. Vocus provides cloud-based marketing and PR software to over 40,000 organizations. Like nearly all IT departments, Vocus’ tech team needs to maintain a watchful eye over its data centers to manage traffic to its servers. Their IT department was using an alert system with traditional pagers that went off when if its servers were not performing optimally. However, Vocus was looking for a contemporary way to get alerts from its data center that wouldn’t get lost in less important noise coming through other communications channels such as email and SMS. Vocus rolled out OnPage™ to ensure that emergency […] Read more »

WHAT’S THE ONE THING YOUR SMARTPHONE CAN’T DO … YET?

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  Sometimes we get things right the first time. In 1949, Al Gross patented the telephone pager. Here was a pocket-sized device that went everywhere, and could ensure people received urgent messages no matter where they were. It took 25 years to catch on—and boy, did it ever. The first commercially successful pager, the Motorola Pageboy, was marketed in 1974. The pager (which people took to calling a “beeper”) might well be the first truly mobile communication device to catch on, with over 61 million pagers in use by 1994. Then along came the cell phone and, later, the smartphone. Today, we have a zillion ways to send urgent messages, but only one way to ensure those messages are received and read. Think about it. We have email, texting, chat rooms, instant messaging, SMS, MMS, Skype, iChat … the list is long. Yet those messaging systems can’t be relied upon […] Read more »

Email Alerts for Network Monitoring – Is Email Enough?

Virus Alert

Using Email and SMS alerts for network monitoring such as Nagios, Zabbix or Solarwinds has been the practice since the early 90’s. But in an era of Smartphone in which we get thousands of email messages,  IT experts ask themselves: “Is email still the right alert medium? Would I now stare at my inbox, each time I get an email, waiting for that critical email? Is SMS the right alert? Will it draw my attention?” Alerting is a crucial part of your system monitoring. A system monitoring without a conspicuous alert when something is amiss is like getting a Pizza delivered to your building but not knowing when, so unless you sit there by the lobby waiting for that Pizza, by the time you find the Pizza it’s stale and cold. OnPage, a virtual pager app for your iPhone , BlackBerry, and Android smartphones.  OnPage cuts through the clutter on your smartphone to deliver those critical alerts immediately. You can set […] Read more »

Local Hospitals & Public Safety Feeling the Squeeze of FCC Narrow Banding Mandate

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On January 1, 2013, all paging equipment (including pagers, transmitters etc) must move to a 12.5 KHz narrowband channel or to a technology that achieves equivalent efficiency.   Talk is Cheap The FCC has been talking about Narrow Banding for quite a while, since 1995 in fact, when the first narrow banding rules were adopted.  In 2004 the FCC announced the deadline of January 1, 2013 as the drop dead date for all Public Safety and Industrial/Business licensees to move their communications from the 25 kHz (wideband) radio frequency to the 12.5 kHz (narrowband) channel bandwidth or a technology that achieves equivalent efficiency. With the January 1, 2013 deadline fast approaching many organizations are in a tail spin over finding funds and/or new technology to comply with the Mandate, especially those who chose to delay system updates.  Public Safety, businesses, and hospitals are especially feeling the pressure. Many are scrambling […] Read more »

Earthquakes, Hurricanes and Onset Technology

  National disasters can strike with our without notice. Given recent events with the Virginia centered earthquake and hurricane Irene, no one is more keenly aware of this than residents, businesses and agencies residing and doing business along the US Eastern seaboard.  From the Capitol Region on up through New York and even points further north, the country experienced multiple emergency situations. We thank our Federal Agencies for their preparedness, poise and response. In grave situations such as these, it’s vital that Federal employees have a clear channel of communications with managers, coworkers and team members to navigate through the various challenges and emergencies that arise. One key way to achieve this is by tapping into their organization’s mobile deployment. Mobile connection ensures messaging continuity with uninterrupted communication and access to critical information (BC/COOP). Onset Technology is used by a considerable number of Federal Government Agencies. Those agencies depend on […] Read more »

Why is Pager Coverage Vanishing in the State of Illinois?

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  It’s a small pager world and it keeps getting smaller. Recently, the Illinois Department of Central Management Services BCCS (Bureau of Communication and Computer Services) in their Telecommunications Bulletin, announced the decommissioning of telecommunication towers which provided pager services for six of their local cities and towns.  The Bulletin also reported that another four cities may also be out of service in coming months. This news follows two previous pager service discontinuation bulletins in August Bulletin and October Bulletin of last year for yet two other Illinois cities. The trend is serious news for the state, which anticipates the decommissioning trend to continue. So what is causing the paging service providers to terminate such critical messaging coverage to area cities?  The answer may just come down to dollars and cents. It’s no secret that the traditional paging industry is currently facing some serious challenges. The original telephone based pager […] Read more »

New OnPage™ Feature: Web Console for Paging Management

OnPage Paging Dispatcher

Managing the paging communications function for large organizations like healthcare clinics or hospitals can be tricky. There may be tens, if not hundreds and sometimes thousands of contacts to manage, notify and track. It’s a challenge for any organization. Introducing the OnPage Web Management Console As part of our ongoing development specifically geared toward the enterprise level customers, OnPage has just released a new feature to help multi-account clients better manage their pager and priority communications. It is the OnPage web management console. The OnPage web management console continues our efforts to make sending and receiving pages and priority messages as flexible as possible. OnPage users can now send messages directly from a customized web console, in addition to the previously available methods of email, phone, and through the application itself. How to Add the Web Management Console OnPage customers that want to manage the pager notifications can simply add […] Read more »

The Federal SERVE Act Could Rescue Volunteer Fire Fighters and Other First Responders

First Responders

  Thousands of volunteers Firefighters and other first responders may finally be getting compensation for their selfless and heroic efforts. On July 11, 2011 New York Congressman Maurice Hinchey introduced the Supporting Emergency Responders Volunteer Efforts (SERVE) Act. According to New York’s WBNG News, “The SERVE Act would provide volunteer firefighters and emergency service personnel with a $1,000 annual tax credit. The brave volunteers who risk their own lives to save the lives of others deserve our support. In short, the SERVE Act says thank you.” Volunteers often incur personal expenses in order to be a part of their community’s first responder teams. It’s not uncommon that they pay for their own pager service and pager hardware to be ‘on call’ when disaster strikes.  As Fire Chief Bob Franklin of Arkansas Northeast Saline County Volunteer Fire and Rescue told Today’s KTHV “They are there in a minute’s notice. Everyone wears […] Read more »

Pitch Your Pager Device for a Smartphone

Pitch Your Pager

  Do you still use a pager? If you answered yes, you’re not alone.  Many hospital, healthcare and emergency response workers still own and use pagers as part of their daily operations. Pagers widespread but falling out of favor Hospitals routinely use pagers to alert physicians, respiratory therapists, and other important staff regarding when and where they’re needed in the hospital. Firefighters too, especially volunteer staff, regularly employ pagers to receive priority messages so they can respond to calls in their local communities. Although still widespread, not every one is happy about still having to use pagers. Many users often cite serious concerns such as limited functionality, poor coverage, aging infrastructure and a dwindling number of options when it comes to pager service providers.  They feel trapped into using obsolete pager technology when their own personal devices offer far superior service. Smartphones begin replacing pagers The need for priority messaging […] Read more »

OnPage™ Officially Launches iPhone, iPad and BlackBerry Smartphone Pager App

OnPage Pager Application Release

  It’s here! It’s here! The official release of OnPage is here, and we’re eager to tell you about it! Download the app for  FREE now at either the Apple App Store or BlackBerry App World and use it FREE for a 30 day trial. As many of you know, OnPage, our smartphone pager application has been in Beta version since our launch just a few short months ago in April, 2011.  Since our initial application launch, we’ve had incredible success. Thousands of Beta users downloaded and used OnPage for free and have been giving us some great feedback on how to improve our iPhone®, iPad®, and BlackBerry® pager application. Maybe you’re one of our many Beta subscribers who helped us by sharing your experience and opinions. If so, we heard you, we thank you and to show our appreciation, we’ve incorporated the best of those suggestions into our official […] Read more »

Paging Customer Service. Hello? Hello?

Hand Held Pager

It’s tough being a pager customer today. Once admired by those around them as well-connected leaders of instant communication, pager users now experience reduced or inadequate pager coverage, suffer the frustration of poor customer service, and must endure the harsh jokes about dated technology. Although we can’t do anything about the bad jokes, we can address the issues of reliable coverage, responsible customer service, and new pager technology. Let’s start by admitting one key fact that most pager companies have forgotten. Priority messaging is as critical to business today as it was 20 years ago. Sure the tools are changing but priority messaging remains a critical part of many businesses and organizations. Pager Coverage Pager customers consider coverage a big, and I do mean huge concern. It’s a main reason they have a pager in the first place. They rely on being accessible and run the risk of losing customers […] Read more »

OnPage™ Adds Redundancy and Reliability to Our Own Private Cloud

Cloud Computing

    We’ve been hearing a lot about ‘the cloud’ lately. Maybe you have too. It’s a new way of harnessing the power and scalability of large computing resources and it is becoming a more integrated and efficient way of ensuring highly dependable, redundant, and secure software as a service (SAAS) performance. Steve Jobs at Apple’s recent WWDC2011 talked a lot about his cloud; how it will make everyone’s life easier because “it just works”.  As an SAAS smartphone priority messaging and pager application, we agree. We’re all about ‘making it work’ for our customers. That’s why having a private, secure cloud architecture has been part of our plan from the start. The exciting news is that the scheduled completion of our private, secure, and redundant cloud computing infrastructure is finally here.  On June 19th and again on 29th, our technical team was busy upgrading, testing, and enhancing our software, […] Read more »

Healthcare May be Broken But Healthcare IT is Alive and Well

Healthcare pager application

  “Healthcare in America is broken”. At least that’s what many politicians tell us, but when it comes to healthcare IT, well that doesn’t appear to be broken at all. As a developer of replacement technology for paging communication systems, OnPage sees healthcare IT as a self-healing system with high-technology entrepreneurs, cracker-jack software developers and visionary investors pioneering the next wave of healthcare advancements. According to a new study by RNCOS and reported in a blog post by MobileStorm, Healthcare IT spending will reach $40 billion dollars by the end of 2011. In fact, it’s growing at an astounding annual rate of 24%. Those numbers are nothing to sneeze at (pun intended). They’re impressive for any industry. Healthcare workers too, are eager to incorporate new technology into their daily work routines to improve provider-to-patient as well as internal provider communications, facility efficiency, and overall care given to the patients. Estimates […] Read more »

Dialing a Letter (alpha character) on a BlackBerry® Key Pad.

Blackberry Virtual Pager Application

Have you ever tried dialing an OnPageID number that included alpha characters on your BlackBerry® device? It could be something simple like [email protected] Did you get a little frustrated that you didn’t know how to dial the alpha characters? Well, you’re not alone, but there is a quick and simple solution. We love BlackBerry® devices and they have some incredible features and capabilities, but the issue of dialing alpha characters from the keypad is one that derails lots of folks.  The good news is that once you know how, you’ll remember it forever. So, let’s take our example [email protected] As you’re first looking at the keypad you don’t see any letters to select. But, if you hold down the “Alt” key you’ll be able to find the alpha character equivalent right there on the keypad. Super simple right? Now you’ll be able to hunt and peck your way to all […] Read more »

New Smartphone App for Paging & Priority Mobile Messaging

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OnPage™, a first-of-a-kind, hosted global paging & priority messaging service is now available for iPhone® iPad® and Blackberry® Smartphones. OnPage is the next generation of paging technology, blending the ease of use and high functionality of Smartphones with the reliability of a hosted paging service. It makes traditional paging devices obsolete and replaces aging pager devices while adding powerful capabilities like delivery and read notifications as well as reply functions. Please follow and like us: Read more »