OnPage on call scheduler

onpage scheduler

How to use the on call scheduler and gain some free time OnPage users with access to the web-based console have an intuitive, flexible and easy-to-use on call scheduler that is able to handle the most complex employee, team and group calendar configurations. With OnPage’s GOLD Package, you have the ability to use the on call scheduler which simplifies the incident management process. Here are some of the benefits: Share on-call responsibility: Plan ahead. Choose who gets notified and send alerts to the right groups of people.  Eradicate on-call burnout: Create schedules ensuring everyone gets on-call time off. You get alerts when you want – not by default. Increase productivity – decrease response time: On call team remembers are more likely to beat previous response times after an disturbed on call time off. Rested co-workers are more productive and happier producers. Ease of use: The scheduler was designed to be intuitive […] Read more »

OnPage: The perfect companion for IT monitoring tools

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Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle critical incidents. Tickets created in IT monitoring tools like ConnectWise or through other mechanisms were getting to the NOC team but falling through the cracks and not getting elevated. Solution OnPage’s persistent alerting tool provided a fail-proof escalation mechanism. Some of the benefits were: Sent an audible alert to the NOC team when a ticket was created by the IT monitoring systems. Improved engineer workflow. Budget friendly. Reduced downtime and ensured every incident was handled within times specified by the SLA. Easy to deploy with virtually no learning curve. Reliable on-call scheduler with escalation. Conclusion  OnPage allowed ANP to tap key engineers for […] Read more »

OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services.  Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem  When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged. OnPage: The Solution  By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to […] Read more »

OnPage secure messaging

OnPage is known for it’s alerting capabilities.  A majority of our customers who are MSPs (managed service providers) for example, use OnPage to shoot out distinct alerts. They do this by setting up monitoring tools at their client’s end and this picks up abnormalities. OnPage, in this case, offers alert automation, but that’s not all we are known for. OnPage has secure messaging built into our application  which allows ease of communication between teams and individuals. In this blog we will walk you through OnPage IDs, how to sync contacts and sending a message.  OnPage IDs OnPage messaging works with OnPage IDs that are usually in this format <OnPageID>@onpage.com (if your OnPage ID is “test1” for example then your complete OnPage ID will be [email protected]). As long as you know the ID of the user you can send them a message. If you have the OnPage IDs of the people you […] Read more »

Pagers – the new national security threat!

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How pagers threaten our security on a daily basis Pagers are still being used by hospitals and industrial environment to send critical and sensitive information. According to The Daily Caller  this information could potentially fall into the hands of hackers who hold the data for ransom which could impact budgets or in some cases even national security. Pagers are the riskiest way to send information. Updated secure solutions need to be implemented. Unencrypted pages The decline in pager usage has hit the pager industry hard. The pager industry’s revenue fell from $6.2 billion in 2003 to $2.1 billion in 2008. This lack of interest in the pager has meant that no real improvements have been made to improve functionality and message security. Pagers rarely use encryption, leaving messages sent over the airways unprotected. Using software-defined radio (SDR) and an inexpensive USB dongle, unencrypted messages can be decoded easily. A recent […] Read more »

New Integration: Call-in Voice Attachments with Cisco Tropo

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One of OnPage’s many strengths has been its inclusion of attachments to it’s critical alerts. This simple but powerful feature allows our customers to get a better understanding of a critical incident through the attachment of images and voice messages. While OnPage’s inbuilt messaging allows communication with one’s team members/colleagues through rich notifications, we wanted to take it a step further and make it easy for our customers to reach the people they need to via a voicemail-like feature. This new voicemail-like feature created by integrating with Cisco’s Tropo technology let’s you dial in, record and send a voice message to an OnPage user as a critical alert! It is as simple as calling in and leaving someone a voice mail with the added benefit of being able to get the voice mail as a page. Turn voice messages into critical messages with a persistent alert which will not stop for […] Read more »