OnPage ensures compatibility with Android 7.0

Maintaining its customer and technology focus OnPage, the leader in incident alerting and management for IT, healthcare and IOT, released the updated version of its application to ensure compatibility with Google’s Android 7.0 N operating system. Affectionately known as Nougat, Android’s newest operating system was only around for a few weeks before the OnPage update was made. Support engineer Alex Berkson indicated that creating the update was important for ensuring that OnPage users using OS N can receive critical notifications without interruptions. The OnPage update continues to support the capabilities the app has historically demonstrated such as: Secure alerting: All messaging is encrypted Persistent messaging for up to 8 hours: Also known as alert until read, alerts will continue for up to 8 hours before expiring Split Screen on Samsung devices Real time communication: Instantaneous messaging with individuals or team members Forwarding: Send messages to your team members to bring […] Read more »

The Secret to Making Your DevOps Team World Class

Continuous deployment is key to world class DevOps With their State of DevOps report released at the beginning of the summer, Puppet clearly defined the characteristics of world class DevOps organizations and the make-up of those lagging behind. According to Nigel Kersten, CIO of Puppet, there is a huge gap between organizations that get DevOps and are able to ship software on demand and “organizations that take days, weeks or even years to ship simple upgrades … and the gap is widening”. Where is your company on the spectrum? Is your company deploying 80 times per day like Etsy or thousands of times per day like Amazon? Is your company one of those that spends 50% less time remediating security issues than low performers, and 22% less time on unplanned work? How much time does your team have for building new code? Perhaps you don’t even know the exact answer […] Read more »

OnPage app helps prevent HIPAA violations and ransomware attacks

OnPage helps thwarts HIPAA violations Avoiding HIPAA violations and combating potential ransomware attacks are top of mind for many healthcare institutions. In theory, avoiding HIPAA violations should be straight forward as HIPAA requirements are very specific in what they do and don’t allow hospitals to do during communications with their staff physicians. HIPAA legislation clearly prohibits the use of devices that do not have: user authentication data encryption remote wipe capabilities delivery and read receipts date and time stamps customized messaging retention time frames specified contact lists And yet in spite of these specific requirements meant to help ensure patient privacy, hospitals are the biggest target of ransomware attacks. According to one article, 88 percent of all ransomware attacks target hospitals. Hospitals become vulnerable to ransomware because events as basic as a lost or stolen iPhone expose strategic information. The issue is best summarized by the following paragraph in a recent article from Becker Hospital […] Read more »

MTTR by the Numbers

Ignoring MTTR can cost you millions   Peter Drucker was famous for saying that “If you can’t measure it, you can’t improve it.” That’s why knowing your MTTR (mean time to resolution) is so important. If you don’t know how long it takes for you to fix issues, you cannot improve on that time. Effectively, MTTR is an important shorthand for your team to know how well they are doing in acknowledging and responding to software, hardware or deployment failures. Here are 3 key ways your team can improve their MTTR: Identifying the root cause is usually the biggest cause of MTTR variability and the one that has the highest cost associated with it. Ensure that information goes to the right person.  When a monitoring system detects an issue and sends an email, use OnPage to make sure that the correct engineer is alerted. Have escalations enabled so that engineers can […] Read more »

What you need to know about MTTR and why IT MaTTeRs

What all engineering teams should know about MTTR In the IT world, performance is everything. So when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both a manager and an engineer, you need to minimize your MTTR –Mean Time To Resolution- in order to comply with your SLAs – service level agreements – and keep your group at the top of its game. You want to ensure ITIL (information technology infrastructure library) and ITSM (information technology service management) best practices are followed for you to manage incidents effectively. Even in the best scenario however, failures are still part of the game. Reality dictates that you need to have a plan to receive alerts through your incident management tools to inform you that an event has occurred. Following the alert, you would be able to quickly deploy your team […] Read more »

The secret to blameless post mortems

How your engineering teams can move past finger-pointing to effectively managing mistakes Sidney Dekker’s theory on ‘bad apples’ holds that complex systems think they would be fine if it were not for the erratic behavior of some unreliable people. According to this theory, when unexpected events are seen in an otherwise safe system, they are typically and conveniently assigned to “human error” and when they are severe to “operator carelessness”.. Similarly, post mortems often look to define and parcel out blame to engineers. Yet it begs the question of how effective the post mortems are if their only purpose is to assign blame. Instead, effective post mortems needs to “acknowledge the human tendency to blame, to allow for a productive form of its expression, and constantly refocus the postmortem’s attention past it.” Post mortems vs retrospectives The problem with post mortems begins with its name “post mortem”, which if you ask […] Read more »

OnPage uses Tropo to create bilingual office

Spanish-language phone tree facilitates after-hours at doctor’s office OnPage and Cisco Tropo Back in February of this year, OnPage announced its integration with Cisco’s Tropo technology.  Tropo’s cloud-based API platform enables OnPage to embed real-time communications within the OnPage critical alerting application through the use of voice commands.  Tropo makes it simple for OnPage’s developers to use the Cisco capabilities to create new experiences. CEO Judit Sharon knew that this was a great ‘a-ha’ moment as it would allow many unexpected and serendipitous integrations. But what Judit did not realize was quite the way in which that serendipity would unfold. What we’ve got here is a failure to communicate At the beginning of the summer, OnPage received a call from the offices of Dr. Hector Lopez in Milwaukee, Wisconsin. Eric Eickhorst, the office manager at Milwaukee Family Practice, called OnPage as he was trying to find a way to help […] Read more »

Feel the burnout

Eleven practical ways for DevOps engineers to better manage their work environment At last month’s DevOpsDays Boston, many hallway sessions and Open Spaces discussions were devoted to talking about engineer burnout. The artifacts of engineer burnout are many but the main ones identified by the conference attendees were: Decreased employee happiness. Employees become less satisfied and content with their work Decreased productivity. Because employees are fatigued, they are less productive Frequent job shifts. Throughout the industry, it has become standard for engineers to switch jobs every 2 to 3 years in hopes of finding employment that won’t burn them out. How to recognize burnout How do you realize that you are suffering from burnout? It’s like the famous description of a frog in boiling water. The frog only knows he’s going to die when it’s too late. Similarly, the engineer only knows they are suffering burnout when they have either […] Read more »

Bringing Dev and Ops together with on-call groups

Make Dev and Ops better together by building empathy with on-call groups   Create Effective Schedules Much has been written on the tension that often exists between Dev and Ops teams in an organization. All too frequently, Devs are focused on rapid prototyping and creating code while Ops are focused on keeping the ship stable and making as few changes as possible. When I was at the DevOps Boston Conference last week, much of the “hallway conference” was devoted to conversations on how to build empathy between these frenemies and make them exist in less opposition to one another. How can Dev and Ops become less siloed? How can management encourage cross pollination? One important psychological realization was that in order to create empathy between these two groups and ensure an effective group dynamic, the teams need to spend more time living in one another’s shoes. One strong and significant step that can […] Read more »

Why Pagers Suck!

HIPAA Violations are only the beginning If you’re a healthcare professional you probably use pagers to communicate with your office and with others in your practice. But did you know that using a pager could cost your office $650K for a HIPAA violation? That seems like a lot of money to spend for the liberty of using a $5 device. HIPAA Requirements According to the HIPAA regulations, healthcare organizations using pagers must Ensure that all communications are encrypted Ensure that a system of message accountability is implemented Enable remote removal of messages from a pager to protect the integrity of PHI in the event of a pager being lost or stolen Enable a process for user identification on each device Enable an automatic log-out facility to prevent unauthorized access to PHI when a pager is left unattended Unless you have borrowed a pager from the future, your pager doesn’t meet […] Read more »

7 Ways DevOps Can Avoid Alert Fatigue

Being on-call doesn’t have to mean you’re always tired The introduction of monitoring into the DevOps world means alerts will occur 24/7 and that there will be alert fatigue in DevOps. Monitoring needs alerts in order to be effective but the issue is that while our technology is 24/7, humans cannot work in a similar fashion. Even if engineers do attempt to push at the margins and be on-call longer and later, there are considerable health, psychological and work-related effects. Even with on-call schedules, burnout is inevitable. There are also significant financial implications for companies if they have stressed, unhappy and sleep deprived engineers. For example, engineers who are feeling the stress of alert fatigue are likely to leave for greener pastures, leaving their employers without their knowledge reservoir and needing to rehire which can cost as much as 30% of the individual’s salary. Clearly, 24/7 alerts need to be better calibrated […] Read more »

Critical Alerts Without a Data Package

When the Wi-Fi magical garden is gone and the message must get through Most of us don’t even think twice about internet connectivity. We get it at work or Starbucks or at home. It’s one of those low-cost goods in our society which can be produced in vast quantities as needed with minimal effort. And while $30 per month might seem pretty close to free, many consumers and business individuals outside the United States don’t live in our magical wi-fi garden. Got tech support in India? So, imagine instead that you are a company with tech support in India where nearly 900 million people do not have access to the internet. Or perhaps you have support in the Philippines which has the third lowest average connection speed in the region. Further, imagine that you have a critical alert you need to get out to your engineers about a downed server […] Read more »

No Data Plan? No Problem. OnPage’s Page to Phone Feature Ensures You’re Never Out of Touch

Maintain Your On-Call Schedule No Matter What Today, OnPage announced the release of its Page to Phone feature. This feature provides customers and IT management with phone redundancy to existing prevalent alert.  The OnPage alert already provides continuous and prominent notification for up to 8 hours until the message is read, allowing critical IT messages to get to the right person. With Page to Phone, OnPage provides customers who don’t have access to the data channel an additional way to get notified. The feature allows customers to receive a phone call that they can acknowledge via smartphone and mark as ‘read’ in the audit trail. How Page to Phone Works The Page to Phone redundancy feature is easily initiated and enabled with a checkbox in the OnPage enterprise console, where you can also choose Email and SMS redundancy messaging.  In the interface, you provide the OnPage ID, name, phone number […] Read more »

See You at Boston DevOps Days 2016

OnPage is proud to be a Gold Sponsor at DevOps Days Boston taking place at the Boston Park Plaza on August 25-26th.  If you’re attending, please stop by and get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. If you want to schedule a time to chat or see some of our newest features, please sign up for a meeting with us. We’d love to speak with you. Uniqueness of Boston DevOps Days – where to start When Patrick Debois and Andrew Shafer coined the term DevOps back in 2009, they probably did not expect their concept for bringing together agile development and code deployment to become a worldwide phenomenon. However, today cities around the world host DevOps conferences and each conference has its own flavor. Boston’s attendees are not surprisingly from the high tech and biotech communities. Attendees from […] Read more »

Cygnus Decreases Costs and Improves Response Time

OnPage facilitates Cygnus’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts OnPage, a leading provider of incident management technology, has helped Cygnus Systems Inc., reduce the time it takes to respond to critical alerts. In a case study released today, OnPage details how through Cygnus System’s integration of OnPage’s technology and ConnectWise, Cygnus has been able to spend less on its answering service, reduce waiting time for its customers and improve the quality of response by its engineers. The sum of these efforts has allowed the company to grow by 25% over the past year. Slashing response time to critical alerts and getting IT to work as quickly as possible to resolve incidents was key for Cygnus. Inefficient issue resolution, limited visibility of issues and fragmented communications can plague MSPs if not handled efficiently and quickly. Cygnus had to assure its clients of end-to-end service […] Read more »

50 Ways to leave your pager: Why it’s time to think pager replacement.

Why is it time to think about pager replacement? Perhaps the need for finding a pager alternative is clear to many realize the inefficency and time waste caused by using the device. These facts are highlighted in an article from 2014 entitled Why Are Hospitals Still Using Pagers?, Cliff McClintick writes “If you read the marketing copy of nearly any large hospital or health system, you’ll see references to “state-of-the art equipment” and “cutting-edge technology…. [C]onsumers have a right to expect the claim to be true. But if they or their family members experience delays in care because a doctor hasn’t returned a page, their faith may be shaken.” Moreover, the beep on a pager doesn’t rise above the constant alarms and sounds of other machines in hospitals or data centers. And often pager holders can sleep through their alarms. At OnPage, we have thought long and hard about how […] Read more »

Why proper incident management is key to proper IT management

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high price of IT downtime, organizations face: “an average of five downtime events each month, with each downtime event being expensive indeed: from $1 million a year for a typical midsize company to more than $60 million for a large enterprise.” The major cause of this downtime is equipment failures which account for almost 40% of downtime. The second most frequent cause of downtime is human error which accounts for 25% of downtime. Cybersecurity accounts for only about 10% of […] Read more »

HIPAA Best Practices

HIPAA Compliant Secure Messaging

HIPAA Compliance: Mitigate IT Risk Article Courtesy of:  Onramp It is becoming the norm for businesses to outsource all or a portion of their IT needs to third-party cloud service providers (CSPs) or hosting providers in order to increase agility and cut down on costs. As such, it should come as no surprise that this trend is becoming increasingly popular in the healthcare industry. However, doing so for healthcare organizations does not come without its challenges – the root of which lies in maintaining HIPAA compliance, from their own company to the ones they choose to partner with. With that comes a need to protect the privacy and security of electronic protected health information (ePHI) and, in order for IT teams do so, this means mitigating risk should continually be top-of-mind. Let’s explore some best practices to mitigate that risk. UNDERSTANDING RISK ASSOCIATED WITH THIRD-PARTY VENDORS With the increasing popularity of […] Read more »

OnPage Tech – IoT is the Killer App for Big Data

IoT Big Data

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… IoT is the problem that big data solutions were born to solve. We just did not know that a few years ago. Now we do. Article Courtesy of: Cloud Technology Partners 0 Companies have been embarking on big data initiatives for many years. Often, these were IT-driven solutions looking for problems to solve. IT professionals understood that if they could bring many disparate data sources into one place and make that data actionable, the data would become a gold mine of valuable information. And that could lead to new revenue sources, huge cost reductions, process optimizations, and many other terrific opportunities. The challenges have always been, how to fund these big data initiatives, and how to make business executives aware of big data’s capabilities, so they can take advantage of the opportunities. I have seen companies spend large sums of money […] Read more »

OnPage / Yahoo Stock Alerts

OnPage / Yahoo Stock Price Alerts

   OnPage is Compatible with Yahoo Stock Price Alerts! Follow the stocks you care about most and get personalized news and alerts. Access real-time stock information and investment updates. OnPage can integrate with any sensor or application that sends a notification. The OnPage system is an ideal deployment for IoT (Internet of Things) devices. When you cannot afford to miss time-sensitive notifications, simply route them via OnPage. The service is NOT free, but if priority messaging is mission critical for your business, it will pay for itself quickly. YAHOO Stock Price Alerts via OnPage An OnPage for Android Creative Use Story. Also Works on iPhone & Blackberry. “Here’s my step by step “How to get Yahoo stock alerts with OnPage”: OnPage works great! I just got a Real-Time stock price alert with OnPage + Yahoo. Once in the Yahoo Stock Portfolio, there is a tab called “Set Alerts” just above […] Read more »

OnPage Priority Alerting for MSPs

OnPage Announces Priority Alerting as a Service for MSPs

Priority Alerting as a Service for MSPs Strong demand at IT Nation 2015 over the recent ConnectWise integration, spurs a new program offering for MSPs. Hot off of a hugely successful showing at IT Nation, OnPage Corporation, a leader in cloud-based Priority IT Alerting announced today the availability of OnPage’s award-winning Priority Round-Trip Alerting as a new service offering for MSPs.  The program gives MSP and IT Services Organizations the ability to provide, deploy and manage advanced alerting and notification on behalf of their current and future customers. “The response to our latest integration with ConnectWise was extremely positive,” said Roger Hodskins, VP of WW Sales and Alliances at OnPage.  “The MSPs adopting OnPage have told us they are continuously pushing to provide better service levels to their clients, and wish to leverage those tools as a profitable new service.  This new program allows them to do both. “   Under […] Read more »

Slack – Real-Time Priority Alerts with OnPage

SLACK - OnPage Integration

OnPage Adds Critical Alerts & High Priority Messaging for Slack. OnPage, a pioneer in cloud-based incident management and IT alerting, features Secure, Real-Time Priority Alerts for Slack as a powerful addition to its rapidly growing list of key integrations. The OnPage team is very pleased to offer The OnPage Slack Integration to complement its popular messaging app. OnPage and Slack coordinate all of your communications together in one place for real-time messaging, archiving and search for modern teams. Need secure one-on-one messaging from within a Slack chat? Private conversations are no problem with the Slack OnPage integrated system! All organizations, MSPs and IT departments can select which Slack incidents trigger OnPage high priority messaging to individuals or groups via a secure application on their mobile devices. Users can also monitor delivery of alerts as well as responses in real-time from within Slack.  OnPage’s Alert-Until-Read™ technology assures no more lost alerts […] Read more »

OnPage Tech – IoT Sensors Behind the Scenes

IoT Sensors - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… 10 ways big data, analytics, and IoT sensors are helping behind the scenes Article Courtesy of: TechRepublic New solutions based on IoT, analytics and business intelligence are reaching into every corner of industry and commerce. Some of these examples might surprise you. We are surrounded by more “hidden” applications of big data, analytics, sensors, and business intelligence than we probably know—and in places where we might not imagine it. Here are 10 ways this behind-the-scenes tech is redefining how the world works. 1: Weather and political prediction systems for global supply chain and financial market impacts With the impact of global warming and climate change, companies want to know in advance when areas of the world are likely to be affected by typhoons, heat waves, fire, and other weather calamities, The goal for companies with long, global supply chains is to […] Read more »

OnPage News: Critical Messages

Reduce Server Downtime with OnPage IT Alert Management Software

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   As an IT Professional, receiving mission Critical Alerts & Critical Messages Real-Time can be the difference between company Up-Time & Down-Time. You need to ensure that you receive these alerts promptly and effectively in order to ensure operations are running smoothly.  To accomplish this, you must first increase your response rates to these critical messages. This can be done by starting with these four, very important actions. Separate your critical messages from your regular message flow. You want your critical messages to stand out from the hundreds of messages the average person receives each day. Your business-critical messages need to stand out from the crowd, and not get lost in the firehose of email most IT managers receive every day. An easy way to accomplish this is to add a dedicated email address just for your most critical server alerts […] Read more »

OnPage News: Critical Stock Price Alerts

OnPage - Critical Stock Price Alerts

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… Never Miss Critical Stock Price Alerts with OnPage! OnPage can integrate with any sensor or application that sends a notification. The OnPage system is an ideal deployment for IoT (Internet of Things) devices. When you cannot afford to miss time-sensitive notifications, simply route them via OnPage. The service is NOT free, but if priority messaging is mission critical for your business, it will pay for itself quickly. An OnPage for Android Creative Use Story. Also Works on iPhone & Blackberry. G.S. is one of our most prolific customers when it comes to figuring out new and creative uses for OnPage. What follows is his latest success story. *** OnPage works great! I just got a near Real-Time stock price alert for BBRY. With OnPage, (and a little tinkering with the IFTTT app) I never miss a big move in stock […] Read more »

OnPage News – IoT Security

Internet of Things - IoT Security

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… IoT Security needs Scalable Solutions Article Courtesy of: TechCrunch The massive and unprecedented utility and opportunities provided by the Internet of Things (IoT) have been shadowed by grievous security and privacy tradeoffs, which have become a focal point of attention for the tech industry in the recent months. Discoveries like hacked baby monitors and remotely hijacked cars have given rise to new efforts and new initiatives, including the establishment of a foundation dedicated to defining standards and security practices for the IoT industry; a government-led solicitation project designed to encourage startups to address IoT security issues; and an educational book for children. While IoT can borrow many lessons and tactics from security protocols and technologies that have been tested in other domains, there are some glaring differences between IoT devices and traditional computing systems. The tech industry is taking strides to overcome the complexities these new […] Read more »

OnPage News – IoT & Healthcare

IoT & Healthcare

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   IoT & Healthcare is Here Now! Article Courtesy of:  The Wall Street Daily IoT (Internet of Things) + Big Data = Top Healthcare Five Billion! That’s how many devices are hooked up to the Internet of Things (IoT) today. The industry has steadily grown over the past several years… as evidenced by the fact that three billion of those devices are consumer products. From smart utility meters and connected cars on the high end, to fitness trackers on the low end, IoT consumer devices are quickly becoming ubiquitous. But it doesn’t even scratch the surface of the growth that’s projected in the coming years. In December, my colleague Louis Basenese quoted some eye-popping forecasts… Tech research firm Gartner pegs the number of devices connected to the internet at 21 billion by 2020. BI Intelligence kicks its projection higher, with […] Read more »

OnPage News – CyberIncidents

Nextgov - Cyberincidents

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   SURVEY: MOST IT EXECS SAY THEIR COMPANIES CAN ONLY HANDLE ‘SIMPLE’ CYBERINCIDENTS Most corporate information security executives believe their teams can only handle “simple” incidents, like deactivating a lost phone or scanning a computer for a virus. This reflects a steady loss of confidence among corporate infosec pros in their ability to keep up with modern threats, according to a new global survey by ISACA, a non-profit group that certifies security professionals, and the RSA Conference, a series of events by security vendor RSA. The same survey, conducted two years ago, found that 87% of respondents were comfortable with their teams’ ability to deal with security incidents. That figure dropped to 73% in the latest survey, which polled 461 information security practitioners and managers: The survey also revealed the types of incidents that corporate infosec executives face on a daily basis. […] Read more »

OnPage Healthcare Technology

HEALTHCARE-ONPAGE

OnPage Healthcare Technology Solutions A secure, prioritized messaging solution that eliminates the need to carry a traditional pager. It is the middle of the night and the ER of a large hospital in Pennsylvania is witnessing record activity. A patient, in need of critical cardiac care, lies amid bustling nurses staring into the thunderstorm ripping through the city. Acting quickly, the hospital pages its senior cardiac surgeon who is engrossed in another task on a different floor. Regrettably, there is a sudden loss of coverage and the message is lost. Fortunately, the hospital had enough resources to avoid any grim consequence—but these situations can quickly go south, more often than not. What can be done to avoid such ‘close call’ scenarios altogether? Getting rid of pagers and embracing smartphones driven instant communication. “Real-time communication that is reliable is vital to healthcare,” states Judit Sharon, CEO, OnPage. While healthcare CIOs are immensely interested […] Read more »

OnPage Healthcare Communication Solutions

OnPage Named 10 Most Promising Healthcare Communication Solution Providers 2016

OnPage has been Named One of the 10 Most Promising Healthcare Communication Solution Providers 2016 OnPage Corporation Recognized Among Top 10 Healthcare Communication Solution Providers 2016 by Healthcare Tech Outlook. OnPage Corporation, a worldwide leader in Secure Priority Messaging for Medical and IT, joins an elite number of companies that have earned a spot on Top 10 Healthcare Communication Solution Providers 2016 by Healthcare Tech Outlook- Communications. In a deliberate session with the honorary industrial experts, a list of Top 10 Healthcare Communication Solution Providers 2016 has been concluded with. The positioning is based on evaluation of OnPage Corporation’s specialties in Global, High-Priority, Real-Time Enterprise Messaging, Cyber security Intrusion Compliance and IT Alert Management. OnPage takes mobile communications to the next level with the latest all-in-one-app features, including the ability to set priority level for each message to ensure the High-Priority messages receive immediate attention. “I congratulate OnPage Corporation on […] Read more »

OnPage – HIPAA & Cybersecurity

“OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.”

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… The False Promise of HIPAA for Healthcare Cybersecurity HIPAA regulations might not be enough for the current healthcare cybersecurity threats. Article Courtesy of:  Health IT Security The recent ransomware attack on Hollywood Presbyterian Medical Center highlights the healthcare cybersecurity risks organizations face today. Unfortunately, this cyber attack also reveals the inadequacy of the HIPAA Security Rule to provide guidance on the numerous healthcare cybersecurity threats that are not associated with ePHI. The reasons why HIPAA is poorly suited for the risks posed by cyber threats fall into three categories. The first is that this regulatory approach is narrowly focused on the security of PHI and addresses only a part of the overall cyber threat. The second is that a rules-based risk management approach does not work to mitigate the full range of cyber threats and cannot help healthcare organizations increase resilience against […] Read more »

OnPage Priority Messaging

HEALTHCARE-ONPAGE

OnPage Secure, Priority Messaging An Interview with Judit Sharon, OnPage CEO A secure, prioritized messaging solution that eliminates the need to carry a traditional pager. It is the middle of the night and the ER of a large hospital in Pennsylvania is witnessing record activity. A patient, in need of critical cardiac care, lies amid bustling nurses staring into the thunderstorm ripping through the city. Acting quickly, the hospital pages its senior cardiac surgeon who is engrossed in another task on a different floor. Regrettably, there is a sudden loss of coverage and the message is lost. Fortunately, the hospital had enough resources to avoid any grim consequence—but these situations can quickly go south, more often than not. What can be done to avoid such ‘close call’ scenarios altogether? Getting rid of pagers and embracing smartphones driven instant communication. “Real-time communication that is reliable is vital to healthcare,” states Judit […] Read more »

OnPage News – En Pointe Technologies

En Pointe Technologies

We are Happy to Welcome En Pointe Technologies to the OnPage Corporation’s Authorized Reseller Network. En Pointe will be offering the OnPage Priority Alerting Platform as part of it’s portfolio of cloud solutions, effective immediately. Cloud-Based Priority Messaging for Technology Partners. OnPage’s Round Trip, secured messaging  application is the IT Alert Management System of choice. Partner with OnPage! MSPs, IT  solution providers, value added resellers, carriers, and 24×7 call centers can provide greater value to existing customers, significant competitive differentiation to attract new customers, while at the same time, increasing revenue and customer satisfaction. OnPage works closely with our technology partners to provide greater value to your current and prospective customers. OnPage Integrated Round-Trip IT Alerting™ Automatically generate priority alerts based upon ticket severity. Unique real-time audit trail on escalation, delivery and response. Create OnPage groups, assign schedules, create escalation rules. Tie alert response time directly to client SLAs. Persistent delivery […] Read more »

OnPage News – Cyber Attacks

Cyber Attacks

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   Article Courtesy of:  Computer Business Review Why cyber security is so important: 18 real-life hacks & cyber attacks that could disrupt your business.   A look through Verizon’s Data Data Breach Digest, which goes through 18 scenarios it has dealt with in the cyber security field. They could happen to anyone. Here they are in brief. 1. The Hyper Click This social engineering attack is one of the more sophisticated and can take weeks, or even months to discover. It is normally conducted by organised crime or state affiliates for a financial or espionage interests. The Verizon RISK team was asked by one firm to look into a primary competitor on another continent who had released a new piece of large construction equipment that looked like something developed by the victim. Far from being a digital forensic investigation, the […] Read more »

OnPage IT Alerting System is the Newest Member of Kaseya TAPP

Kaseya Technology Alliance Partner - OnPage

OnPage / Kaseya Collaboration Brings Industry-Leading Priority Round-Trip™ IT Alerting to Kaseya Management Platform OnPage, the leader in Priority Round Trip IT Alerting announced today that it has signed a Technology Partnership Agreement with Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small to midsized businesses. Under this new relationship, OnPage becomes the newest member of the Kaseya Technology Alliance Partner Program (TAPP).   As part of this alliance, OnPage is providing an integrated version of its cloud-based mobile priority alerting to the Kaseya VSA Platform. OnPage Round-Trip IT alert notification with Alert-Until-Read™ is an intelligent way to manage IT Alerts from Kaseya Monitoring tools on your mobile device. Trusted by over 20,000 users worldwide include Blue-Chip IT organizations, OnPage helps minimize IT downtime and Fix outages faster. Rock solid reliability with in-app messaging capability with voice or picture attachment for team communication and collaboration.  Using schedules […] Read more »

OnPage: ConnectWise Invent Partner

ConnectWise Invent Partner - OnPage

OnPage Appointed as Certified ConnectWise Invent Partner!   Based upon its groundbreaking Round-Trip Integration with ConnectWise,  OnPage is pleased to announce that it has been appointed by ConnectWise as Certified Partner in the Labtech/ConnectWise Invent Developer Program.   We look forward to OnPage for ConnectWise appearing in the ConnectWise marketplace in January with new features which bring the industry’s leading Priority IT Alerting to ConnectWise users worldwide. For more information: OnPage Partner Program THE VALUE OF PRIORITY ROUND-TRIP ALERTING™ ConnectWise knows their customers need to assure that critical alerts not only reach the right person at the right time but are acted upon. The key is providing automatic, intelligent alerting that generates a complete audit trail.  All from within the ConnectWise console. NOTE:  Please View Video Full Screen, 1080p HD ConnectWise Application Partner Program: ConnectWise Invent is a unique program combining readiness, support, certification and awareness for vendor integrators. Through the […] Read more »

Major Transportation Company Adopts OnPage for Priority IT Alerts and Incident Management.

Critical Alerts - Transportation - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   Incident Management A Manager in the Transportation Company Characterizes the Comprehensive Deployment of OnPage as a Critical Application of the System in a Zero Downtime Environment. OnPage IT Alert Management Software continues to play a mission critical role in key incident management environments. With OnPage, the Transportation Company’s IT team now has “can’t miss” messaging visibility, real-time actionable alerts, faster resolution times and increased productivity. What follows is a recap of a recent IT department interview. Chip C. is an IT manager for a major US Transportation Company. Previously he was the Manager of an IT operations team that managed and maintained all of the servers in the infrastructure environment which included the servers that were hosting everything web based, including the entire website presence. Notably, he was an early adopter of OnPage as an IT secure messaging application, […] Read more »

OnPage News: OnPage Dedicated Phone Lines

Cisco / Tropo

OnPage offers Dedicated Phone Lines via Integration with TROPO/CISCO   OnPage users now will be able to purchase a dedicated line, record a personal greeting and receive a page on their mobile device. This has been a highly requested feature and we’re happy to include it with the OnPage secure messaging system.  Users who prefer to use the OnPage toll free number numbers will now enjoy positive feedback for the correct Information and know that the message was sent to the right person Immediately in REAL-TIME.   “The speed of the message delivery is unbelievable” said Josh who tested the new system. “the message arrived to my device before I hung up the phone”! This feature overcomes the long-standing problem associated with telephone paging of not knowing the fate of a sent page.  By borrowing from its award-winning priority round-trip alerting technology, and leveraging Cisco’s voice-over-IP technology, OnPage telephone paging service now […] Read more »

OnPage News: IoM – “The Internet of Medicine”

OnPage medicine

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… The Internet Of Medicine Is Just What The Doctor Ordered Article Courtesy of:  Tech Crunch Healthcare reform has eluded Congress for more than two decades. It seems technology, driven by the Internet of Things (IoT), could well make the biggest transformation of all. In many respects, IoT is just what the doctor ordered. It holds the key to lowering medical costs, improving quality and making healthcare more personalized, accessible and affordable for average patients. Call it the Internet of Medicine (IoM). From a financial standpoint, the annual impact from IoM could soon exceed a trillion dollars a year — revenue, by the way, that will increasingly rely on recurring revenue arrangements. IoM adoption in healthcare is inevitable The move toward IoM is gaining momentum. In fact, I believe its adoption is inevitable. Why? For starters, it serves the financial interest […] Read more »

OnPage News: HIPAA Violation Concerns

HIPAA Compliant Secure Messaging

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… Understanding HIPAA Compliance, & HIPAA Violation Concerns Article Courtesy of:  HealthIT Security Covered entities should regularly review the requirements for HIPAA compliance to avoid potential violations. Regardless of a healthcare organization’s size, HIPAA compliance must remain a top priority. This is especially critical as technology continues to evolve and more covered entities continue to implement innovative tools such as mobile devices and HIEs. HIPAA compliance should be regularly reviewed. However, having a thorough understanding of the federal requirements for HIPAA compliance also means that healthcare organizations must understand the potential consequences of HIPAA violations. Consistent and comprehensive employee training should be paired with regular policy reviews and updates. HIPAA violations could lead to heavy regulatory fines and expose patients’ sensitive information. By regularly reviewing the basics of HIPAA compliance, covered entities and their business associates will gather a better understanding […] Read more »

OnPage News: Data Breaches

Data Breach - Secure Priority Alerts - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… We Can’t Give Up on Preventing Data Breaches Article Courtesy of:  Security Week Despite a resolutely bullish rise in security spending — Gartner estimates the total reached a staggering $75 billion for 2015 — we continued to see record-high numbers in terms of data breaches and personal records lost. So what gives? Where is this money going and why isn’t it having a measurable impact? Much of the answer can be found in organizations’ belief that data breaches are inevitable. They’ve shifted the lion’s share of their new spending into identification and cleanup, and are now neither demanding nor expecting that their investments will prevent security incidents in the first place. Particularly on vulnerable endpoints — user systems mostly — this leads to a problem of compounding complexity. More machines are suspect, more traffic is designated for analysis, and infected […] Read more »

OnPage News: HIPAA Guidance for Mobile Apps

OnPage - HIPAA Messaging Compliance

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   New HIPAA Guidance For Mobile Apps, Health Info Exchange HHS Outlines Scenarios Where Regulations Kick In Article Courtesy of:  GovInfo Security Federal regulators have issued new guidance, including material to clarify for healthcare entities and software developers various scenarios where HIPAA regulations might apply to mobile health applications (mobile apps), including situations when patients use smartphones to collect or transmit personal health data. Some privacy and security experts say the new mobile application guidance material from the Department of Health and Human Services’ Office for Civil Rights addresses a topic that is not only a current source of confusion for many covered entities and business associates, but also is likely to become increasingly complex as more consumers use smartphones and other devices to help manage chronic illnesses and other health issues. “This guidance is important since some developers still […] Read more »

OnPage News: Security Attacks

Security Attacks

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… Security attacks? New defenses in 2016 escape compromise. Article Courtesy of:  TechTarget Worried that attackers may know your infrastructure better than you do? Cyberthreats are learning fast from defenses that detect them. New strategies focus on what happens next.   Arden Peterkin has little faith that antivirus software can be effective against today’s cyberthreats. In the past, the security architect deployed antivirus software on 80,000 endpoints in a large Georgia school district’s network to prevent a security attack. While the software reported “all clear,” a quick look at the device logs for the network confirmed infected systems were still communicating with known command-and-control sites. “The actual management console was showing that everything was great, but when we looked at the logs, they showed that the network was totally infected,” says Peterkin, a security contractor with Reamer & Associates. Today, Peterkin […] Read more »

OnPage News: IT Security

OnPage - Cybersecurity

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   IT Security And Operations Staffs Often Work At Cross-Purposes   Article Courtesy of:  Forbes Hackers and state-sponsored cyber armies aren’t the only security threats large enterprises face today. Some of the biggest risks come from outdated and poorly synchronized internal procedures that thwart efforts to quickly defend against known threats. For example, 44% of executives in North America and Europe say security breaches occur even when vulnerabilities and their remediation have already been identified. The result: many enterprises face unnecessary risks to data loss and production downtime. One reason: while the joint efforts of security and IT operations ultimately deter- mine an enterprise’s security strength, the individual goals of these two groups are often misaligned, thanks to conflicting responsibilities and different metrics for evaluating and rewarding successful performance. The result is what industry analysts are calling a “SecOps gap,” […] Read more »

OnPage News: IoT & Wearables

Health IT Monitoring - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… 50% Of Consumers Expect IoT & Wearables To Provide Full HealthIT Monitoring Article Courtesy of:  WT VOX   Consumers want technology to monitor every aspect of their life and Wearable Tech, IoT and all emerging technologies are working together towards such goal. The question remains: Will this help or hurt providers’ efforts? Nowadays consumers/patients could track their daily steps, caloric consumption/expenditure and sleep patterns but what if they tracked every aspect of their health? Would it aid in creating thorough medical records or would it clog NHS’s electronic health records with useless data? The report examines consumer attitudes towards new technologies, including both present-day healthIT wearables and the advances, from body enhancement to human genetic modification, that lie in the near-future: 50% of US consumers favour digital devices that monitor “every aspect” of one’s physical health. In Europe, that number rises […] Read more »

OnPage Leverages Cisco VOIP to Improve Paging-Over-Telephone

Cisco / Tropo

OnPage Corporation, a pioneer in cloud-based pager replacement and IT alerting, brings its signature message-sent validation to paging via telephone.   OnPage announces the release of an enhanced version of its paging via telephone service that ensures pages are sent to the intended recipients, and informs the caller whether the message is sent or the intended recipient is not accepting pages. This feature overcomes the long-standing problem associated with telephone paging of not knowing the fate of a sent page.  By borrowing from its award-winning priority round-trip alerting technology, and leveraging Cisco’s voice-over-IP technology, OnPage telephone paging service now confirms via voice commands that the caller entered the correct number/USERID before sending the page. It also checks to make sure that the intended recipient is accepting pages, and informs the caller whether the message was sent or the recipient is unavailable. In March 2016, OnPage will further enhance its paging-over-telephone […] Read more »

OnPage News: Healthcare Ransomware

ransomware

Are You Prepared For Healthcare Ransomware? Article Courtesy of:  Hospital EMR & EHR – Written By Anne Zieger Earlier this month, a Texas hospital was hit with a particularly loathsome virus. Leaders at Mount Pleasant, Tx.-based Titus Regional Medical Center found out on January 15 that a “ransomware” virus had encrypted files on several of the medical center’s database servers, blocking access to EMR data as well as the ability to enter data into the system. In this kind of attack, the malware author demands a financial ransom to be paid for freeing up the data. TRMC didn’t disclose how much money the attacker(s) demanded, but it may have been an immense sum, because the hospital apparently thought that bringing in pricey security consultants and enduring several days of downtime was preferable to paying up. Although, they also probably realized the slippery slope of paying the ransom and also there’s no […] Read more »

OnPage News – IoT Devices – Is Your Crock Pot Spying on You?

IoT - Smart Home Controls

Article Courtesy of: Computerworld Is the Government tapping into your IoT Devices & Spying on You? The U.S. spy chief admitted the government may use your “smart” internet-connected IoT devices to spy on you. A Harvard report no sooner debunked the FBI’s “Going Dark” argument than the U.S. intelligence chief admitted the government might use your “smart” internet-connected devices to spy on you. U.S. Director of National Intelligence James Clapper testified: “Smart” IoT devices incorporated into the electric grid, vehicles—including autonomous vehicles—and household appliances are improving efficiency, energy conservation, and convenience. However, security industry analysts have demonstrated that many of these new systems can threaten data privacy, data integrity, or continuity of services. In the future, intelligence services might use the IoT for identification, surveillance, monitoring, location tracking, and targeting for recruitment, or to gain access to networks or user credentials. Clapper’s prepared testimony about spying via IoT were included in the “Worldwide Threat […] Read more »

OnPage News: Healthcare Cyberattacks

healthcare cyberattacks

10 Trends in Cyberattacks in Healthcare, other Industries, new survey shows Article Courtesy of:  Healthcare IT News – Written By Bernie Monegain This year the top motivation wasn’t hacktivism or vandalism, but ‘criminals demonstrating attack capabilities,’ Arbor Networks report claims. Cyberattacks around the world are growing in size and complexity, according to Arbor Networks 11th Annual Worldwide Infrastructure Security Report, released January 26 by Arbor Networks, the security division of NETSCOUT. For the first time, nearly half of the respondents were from enterprise, government and educational organizations, with service providers at 52 percent. Healthcare is one of the verticals included in the enterprise category. The survey garnered 354 responses, up from 287 received last year, from a mix of Tier 1 and Tier 2/3 service providers, hosting, mobile, enterprise and other types of network operators from around the world. “This report provides broad insight into the issues network operators around […] Read more »

OnPage News: Data Center Cybersecurity

data center cybersecurity

The New 80-20 Rule for Data Center Cybersecurity Article Courtesy of:  SC Magazine – Written by: Alan S. Cohen @ Illumio . For much of the IT industry, 2014 was the year of the hack.   Reporters and analysts investigated and wrote incessantly about the seemingly hourly break-ins of corporate computer systems, culminating with the Sony incident associated with the release of “The Interview.” Undoubtedly, the cybersecurity challenge is going to result in an increasing focus and spend on security systems.   The question, however, is whether this will reduce the risk. Let’s start with the corporate data center, the Fort Knox of the enterprise, and how we guard its crown jewels.  Today, the vast bulk of security spend is on the network — firewalls, IDS/IPS, APT, monitoring, etc. — and it focuses almost exclusively on the internet perimeter. These investments account for over $10 billion in hardware/software spend alone (this […] Read more »

OnPage News: Cybersecurity & Network Monitoring

Augmented Reality - OnPage Cybersecurity

Augmented Reality Innovator Chooses OnPage to Provide Priority Alerting as Part of its Proprietary Cybersecurity System   OnPage, the leader in Priority Round-Trip IT Alerting announced today that a pioneering augmented reality company has chosen OnPage to provide mobile-based priority alerting to its layered, proprietary network monitoring system. The OnPage critical alert system, was selected over the competition due to its superior ease of use and its ability to integrate easily with its internally developed infrastructure monitoring systems. “Our infrastructure is unique and requires specialized monitoring to protect us from cyber-attacks of all kinds,” said a senior systems engineer at the company. “The standard commercial remote monitoring tools cannot handle our requirements, and so we built our own. OnPage provided a simple but very effective integration capability that worked with our systems out of the box.” This innovative company has gained a reputation for pushing the technology frontier. “We are […] Read more »

OnPage News: Data Security Analytics

Data Security Analytics

Five factors for evaluating big data security analytics platforms Article Courtesy of:  TechTarget Expert Dan Sullivan outlines criteria for evaluating big data security analytics platforms for collecting, analyzing and managing large volumes of data generated for information security purposes. Increasing risks of cybercrime and other malicious activity on the Internet is prompting enterprises to deploy more security controls and collect more data than ever before. As a result, advances in big data analytics are now being applied to security monitoring for broader and more in-depth analysis to protect valuable company resources. Called big data security analytics, this technology — in part — leverages the scalability of big data and combines it with advanced analytics and security event and incident management systems (SIEM). As we noted in the last article in this series, big data security analytics is appropriate for many, but not all, use cases. Consider the challenges of detecting […] Read more »

OnPage News: Cloud Security

OnPage Cloud Security

Cloud security market to be worth $12 billion by 2022, here’s why Article Courtesy of:  TechRepublic A recent market study by Transparency Market Research projects the cloud security market to grow to $11.8 billion by 2022.   Here are the factors that could fuel that growth. A recent study performed by Transparency Market Research (TMR) projects that the global cloud security market will grow to a valuation of $11.8 billion by the year 2022. To put that into perspective, in 2014 TMR put the value of that same market at $4.5 billion. The report, officially titled Cloud Security Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014-2022, was officially released on Thursday. In the report, TMR predicts that the cloud security industry is due to experience a 12.8% compound annual growth rate (CAGR) between 2015 and 2022. There are a few different reasons behind the growth, as […] Read more »

OnPage News: Data Security Strategy

Data Security - Cyber Security

Why We’re So Vulnerable Article Courtesy of:  MIT Technology Review An expert in U.S. national cybersecurity research and policy says the next generation of technology must have data security built in from the very start. In an age of continuing electronic breaches and rising geopolitical tensions over cyber-espionage, the White House is working on a national cybersecurity strategy that’s expected in early 2016. Helping to draft that strategy is Greg Shannon. He was until recently chief scientist at Carnegie Mellon University’s Software Engineering Institute and is now on leave to serve as assistant director for cybersecurity strategy at the White House Office of Science and Technology Policy. In an interview with MIT Technology Review senior writer David Talbot, Shannon explained that dealing with today’s frequent breaches and espionage threats—which have affected federal agencies as well as businesses and individuals—requires fundamentally new approaches to creating all kinds of software. Fixing the infrastructure […] Read more »

OnPage News: Remote Monitoring Management

Remote Monitoring Management

Article Courtesy of:  TechTarget Managed Service Providers are looking ahead to the new year with new service offerings as well as some that will be enhanced in 2016. Among them, they say, will be remote monitoring and management, backup/disaster recovery and business process management. “For my business, both remote monitoring [and] management and backup/disaster recovery are on my list of hot topics for 2016,” said Kenneth Goldberg, president of Microcomputer Consulting Group, based in New York City. “The advent of increased Internet speeds at affordable prices, coupled with high availability and reduced outages, will spur both of these offerings.” Although MCG already provides remote monitoring and management to the majority of its clients, “their demand for 24-hour uptime in today’s global economy puts the onus on MSPs to have round-the-clock, proactive monitoring in place to ensure we fulfill our service-level agreements,” Goldberg said. In order to achieve that, MCG uses […] Read more »

OnPage News: Mobile Compliance

OnPage Secure Messaging

IT in the gutter with Mobile Compliance Article Courtesy of:  TechTarget The emergence of enterprise mobility has made it a lot more complicated for organizations to maintain compliance with government and industry-specific regulations. Regulatory compliance encompasses a slew of federal, state and local laws and policies that businesses must adhere to. When it comes to technology, that means obeying laws that help ensure secure data storage and processing. If a company fails to comply, it could face repercussions such as fines and even criminal charges. But the consumerization trend put another wrinkle in the way enterprises deal with compliance. Now, companies have to worry about mobile compliance and securing their data on employees’ personal smartphones and tablets — not just on corporate-provided devices. That’s tougher to secure, because IT typically has less insight into users’ own devices and apps. With company-issued laptops and desktops, IT admins could keep closer tabs […] Read more »

OnPage & Kaseya Sign TAPP Agreement

Kaseya Technology Alliance Partner - OnPage

Collaboration Brings Industry-Leading Priority Round-Trip™ IT Alerting to Kaseya Management Platform OnPage, the leader in Priority Round Trip IT Alerting announced today that it has signed a Technology Partnership Agreement with Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small to midsized businesses. Under this new relationship, OnPage becomes the newest member of the Kaseya Technology Alliance Partner Program (TAPP).   As part of this alliance, OnPage is providing an integrated version of its cloud-based mobile priority alerting to the Kaseya VSA Platform. OnPage Round-Trip IT alert notification with Alert-Until-Read™ is an intelligent way to manage IT Alerts from Kaseya Monitoring tools on your mobile device. Trusted by over 20,000 users worldwide include Blue-Chip IT organizations, OnPage helps minimize IT downtime and Fix outages faster. Rock solid reliability with in-app messaging capability with voice or picture attachment for team communication and collaboration.  Using schedules and escalation policies […] Read more »

OnPage News: Healthcare Security

Healthcare Security - Anthem Data Breach

Cyber security: Attack of the Health Hackers Targeting Medical Records Breach of Anthem database, probably from China, is part of a 2015 wave of 100m hacked medical records.  Eight out of ten of the biggest hacks in the US last year were of healthcare providers caused by failed healthcare security. Last January an administrator at health insurer Anthem noticed an unusually complex query running on the computer network. It looked like a colleague was responsible, but a quick check revealed that it was coming from somewhere else.  Minutes later, Anthem was in crisis mode. Investigators believe the hackers were from China and had been operating undetected inside the company’s network for months. They gained access by tricking the employee to click on a phishing email that was disguised to look like an internal message. Using the administrator’s credentials, hackers combed through Anthem’s database containing names, social security numbers and birth […] Read more »

OnPage News: Network Monitoring

IoT Network

Article Courtesy of:  SPICEWORKS How the IoT is Changing Network Monitoring It’s hard to think of a name more vague than “the Internet of Things.”   The Internet is pretty hard to escape from anymore, unless you hit your roaming limit while driving through the Rockies (or your network monitoring tool misses that hub that went down) – it’s everywhere and everything, being usable from thousands of possible different interfaces. And things, well – they’re not persons or places, but that’s about as far as we can get into their specifics. What is (not) the IoT, anyway? A SpiceWorks Community thread from 2014 got to the heart of the IoT’s vagueness issue by asking what should NOT be grouped under its vast, wireless-enabled umbrella. One poster drew the line at his shaving razor, which we admit would seem to gain little or nothing from being connected to the public cloud. […] Read more »

OnPage News: Medical Device Security

Health IT Security

Health Data Security Top 2016 Issues Article Courtesy of:  Health IT Security  “Hospital leaders have to deal with a lot of new technology issues…so this list is intended to assist them in their efforts to update or implement their strategic technology plans.” Medical device cybersecurity and health data security have both been tabbed as top healthcare issues for 2016 in separate releases. First, the ECRI Institute explained in its list of the Top 10 Technological Advances to Watch in 2016 that medical device cybersecurity is a top issue that could affect care delivery. “Hospital leaders have to deal with a lot of new technology issues—and demands from different departments in their facilities—so this list is intended to assist them in their efforts to update or implement their strategic technology plans,” Robert P. Maliff, director, applied solutions group, ECRI Institute, said in a statement. ECRI also said that mobile strike units, […] Read more »

OnPage News: Enterprise IT

Enterprise IT

Article Courtesy of:  TechRepublic 5 Ways the Enterprise IT Landscape Will Change in 2016 A new year brings new advances in technology, and 2016 promises to be a landmark year for Enterprise IT. James Sanders predicts which innovative ideas are taking shape and are likely to appear this year. The new year brings with it a renewed sense of change—few industries stand still, though the world of IT often feels as if it moves at a breakneck speed. This year holds a great deal of promise for the future of Enterprise IT, particularly as companies showcase a variety of new products at the 2016 CES, which are intended to ship this year. Here are five predictions across the IT spectrum that have the potential to substantively impact the way people interact with technology…if they come to fruition. 1. Mobile storage grows faster, enterprise storage grows larger New laptops introduced at […] Read more »

OnPage Slashes Server Downtime

Servers Data Centers - OnPage Critical Alerts

OnPage Doesn’t Let Servers Down OnPage-ConnectWise integration assures that the IT alert was delivered and an issue was resolved. Server Downtime Incident Resoluton Solved: OnPage is unique – OnPage developed the industry’s only “Integrated Priority Round-Trip IT Alerting System” to ensure critical alerts reach the smartphone as a prominent page—with persistent/consistent delivery along with its “Alert-Until-Read” feature. OnPage rises above the clutter of SMS, Email or Phone calls – If you hear the OnPage sound you know it is urgent. OnPage provides seamless integration with major IT systems.   For example, OnPage for ConnectWise intelligent alerting works directly within the ConnectWise Service Desk Ticketing Console.  Alerts are automatically generated based upon the user-defined ticket severity. A real-time audit trail monitors that critical alerts reach the right person at the right time and are acted upon.  Exact time of delivery and recipient responses are fed back into the Service Desk Console and the corresponding […] Read more »

OnPage News: Managed Service Providers

MSPs - Managed Service Providers - OnPage

Article Courtesy of:  Virtual Strategy Magazine Global Market for Managed Service Providers is Flourishing   MSP market is witnessing shifting solution dynamics   The Managed Services Provider (MSP) market is flourishing, logging a robust growth rate of 11 to 16 percent in 2014 to reach US$85-90 billion. According to research recently published by Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—the current market size, in terms of Net Fee Income (NFI), is approximately US$1.5 billion. Everest Group also reports that fundamental changes are altering the solution dynamics of the global MSP market. For example, service providers are tapping a wider scope of talent, with the management of Statement of Work (SOW) consultants tripling. Moreover, offshoring is growing rapidly, multi-country and multi-continent engagements are accelerating, and direct sourcing is on the rise. “MSP buyers have already picked the relatively low hanging fruits, and now they […] Read more »

OnPage News: Healthcare Apps

Poor healthcare apps could cost hospitals $100 million a year

Article Courtesy of:  Healthcare IT News Poor healthcare apps could cost hospitals $100 million a year While top hospitals have built apps in-house, many are failing to win over more patients.   While 66 of the 100 largest hospitals in the United States offer consumers mobile health apps, only 2 percent of patients are using them, according to a new report published on Wednesday by Accenture that also found that failure to focus apps on services consumers want most could cost each hospital more than $100 million a year in lost revenue.  0 In its “Losing Patience: Why Healthcare Providers Need to Up Their Mobile Game” report, the consultancy found that 38 of those top U.S. hospitals have developed health apps in-house rather than by hiring a mobile app vendor. By not aligning their functions and user experience with what patients expect, many of these mobile health apps are failing […] Read more »

OnPage News: Incident Response

OnPage Secure Messaging - Incident Response

The Growing Role of Incident Response for Improved Cybersecurity Article Courtesy of:  InfoRisk Today Awareness is up, But Asian Approach Still Young. Asia is evolving into a huge and complex market for technology. Following the trend where technology follows the route from the Americas, to Europe and then to Asia, the practice of incident response is just taking root in Asian countries. “An incident response team by definition says that an organizations recognizes it is going to be breached, and needs a team to respond to any incident,” says Jeff Buhl, VP & GM APAC for Arbor Networks. “That’s a big step in security and the acceptance of the need for that is only just starting in Asia.” But organizations are slowly starting to accept they are vulnerable and at least beginning to educate themselves about it, he says. There is a demand for education and awareness, yet maturity is still […] Read more »

OnPage News: Mobile Health Security

OnPage Secure Messaging

What Are Top Mobile Health Security Concerns in 2016? Article Courtesy of:  Health IT Security & Elizabeth Snell “‘What are we going to allow? What aren’t we going to allow?’ You need to start from there and then evolve.” Mobile health security has continued to grow with numerous advances in technology, and that trend will likely last into 2016. More providers are encouraging the use of mobile devices, and more consumers are looking for ways to become more involved in their own health through the use of smartphones and patient portals. But what are the top mobile health security concerns for the new year? Will the same types of health data breaches continue, or will providers find a way to securely use mobile devices Maintaining HIPAA compliance While the majority of the top data breaches from 2015 involved cybersecurity threats and hacking from third-parties, HIPAA compliance is still a key issue when it […] Read more »

OnPage News: Still Using Old-School Pagers?

HIPAA Compliant Secure Messaging

Article Courtesy of:  Sioux City Journal Why do doctors still use pagers?   The first pager was patented in 1949 for New York City doctors to stay in contact with the hospital. Countless “paging doctor” messages later, emergency workers are about the only people left still using beepers on a regular basis. But maybe not for long. “I foresee within two years, we won’t be carrying pagers anymore,” said Brenda Gabel, senior telecommunications technician at Mercy Medical Center Sioux City, where 650 pagers were used as recently as 2008. “We’ll be carrying smart phones instead.” These are humbling times for the trusty pager ­­ once a status symbol and safety net in an era of answering machines and pay phones. Sales plummeted as cell phones became affordable, of course, and now it’s possible to buy a pager on eBay for next to nothing. But there were holdouts, mainly first responders […] Read more »

OnPage – Privacy & Security: HIPAA Compliance

OnPage - HIPAA Messaging Compliance

Best Practices For HIPAA Compliance & HIPAA Privacy Article Courtesy of:  Forbes Industries such as healthcare and financial services are special targets for data breaches and cyber criminals because, as bank robber Willie Sutton said, “that’s where the money is.” Every week, we read another story about cybersecurity breaches. The growing use of social media intensifies this risk, as users consider themselves part of a “tribe” and naively click on links from their “friends” and introduce malware into the organization. Or they inadvertently share personal information about patients or clients. Cybercriminals use also personal information shared on social media to trick users into giving up passwords, hacking accounts and worse. What can firms entrusted with client information do to protect client data as well as their own reputations?  As the discussion about privacy and security intensifies globally, I recently learned that the Health Insurance Portability and Accountability Act (HIPAA) was […] Read more »