Why you’ve got IT Monitoring and IT Alerting All Wrong

it alerting

IT alerting and IT monitoring are not what they used to be. In years past, software releases were scheduled a few times per year. Often, one monitoring tool would review the infrastructure and would catch and spit out alerts. Sorry, but those days are gone. Nowadays, start-ups use containers and microservices, continuous integration and delivery. As such, monitoring can and needs to be at multiple points along the pipeline. If you are not taking the time to calibrate your systems to reduce the amount of noise and ensure effective alerting, then you’ve got monitoring and alerting all wrong. Don’t worry though. It’s not a death sentence – thankfully. There are clear methods for turning IT monitoring noise into actionable IT alerting. Come on feel the noise It’s not just a catchy line from Quiet Riot. ‘Come on feel the noise’ also encapsulates how many engineers in IT Ops experience monitoring. Because of […] Read more »

Fight Alert Fatigue

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How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours message might come in alerting to a downed server. Which server? Did the back-up server come on-line as a result? The remedy then is to implement an IT alerting system that differentiates high priority alerts and allows for messaging with attachments. Lack of context can cause significant frustration among engineers as well as alert fatigue. Impact of Alert fatigue Companies shouldn’t downplay the impact of alert fatigue. There are also significant financial implications for companies if they have stressed out, unhappy, sleep deprived engineers. For example, engineers who are feeling the stress of alert fatigue are […] Read more »

OnPage: The perfect companion for IT monitoring tools

monitoring systems

Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle critical incidents. Tickets created in IT monitoring tools like ConnectWise or through other mechanisms were getting to the NOC team but falling through the cracks and not getting elevated. Solution OnPage’s persistent alerting tool provided a fail-proof escalation mechanism. Some of the benefits were: Sent an audible alert to the NOC team when a ticket was created by the IT monitoring systems. Improved engineer workflow. Budget friendly. Reduced downtime and ensured every incident was handled within times specified by the SLA. Easy to deploy with virtually no learning curve. Reliable on-call scheduler with escalation. Conclusion  OnPage allowed ANP to tap key engineers for […] Read more »

OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services.  Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem  When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged. OnPage: The Solution  By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to […] Read more »

7 Ways DevOps Can Avoid Alert Fatigue

7 ways to avoid alert fatigue

Being on-call doesn’t have to mean you’re always tired The introduction of monitoring into the DevOps world means alerts will occur 24/7. As such, there will be alert fatigue in DevOps. Monitoring needs alerts in order to be effective but the issue is that while our technology is 24/7, humans cannot work in a similar fashion. Clearly, 24/7 alerts need to be better calibrated with human physiological realities in order to avoid alert fatigue. The remedy then is to implement an IT alerting system that differentiates high priority alerts and allows for messaging with attachments. Alert fatigue in DevOps The traditional setup of IT and DevOps is such that email is the main form of relating issues such as deployment problems or server problems. If software fails to deploy correctly, an email goes to a designated engineer. Similarly, if a server experiences a power surge, an email is sent. Monitoring […] Read more »

OnPage secure messaging

OnPage is known for it’s alerting capabilities.  A majority of our customers who are MSPs (managed service providers) for example, use OnPage to shoot out distinct alerts. They do this by setting up monitoring tools at their client’s end and this picks up abnormalities. OnPage, in this case, offers alert automation, but that’s not all we are known for. OnPage has secure messaging built into our application  which allows ease of communication between teams and individuals. In this blog we will walk you through OnPage IDs, how to sync contacts and sending a message.  OnPage IDs OnPage messaging works with OnPage IDs that are usually in this format <OnPageID>@onpage.com (if your OnPage ID is “test1” for example then your complete OnPage ID will be [email protected]). As long as you know the ID of the user you can send them a message. If you have the OnPage IDs of the people you […] Read more »

Differentiate your MSP from the Competition

How to differentiate your MSP

The habit of highly effective MSPs At OnPage, we spend a lot of time speaking to MSPs and learning about the growth in IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tools is not a job that small businesses can or should attempt to accomplish on their own.  These small and medium businesses need the advice and counsel of an experienced technology provider. Important to note as well though is that as the potential for profit increases, so will the potential for competition. Where there is profit, there is competition. And if all MSPs are providing a similar package of goods, how can an MSP differentiate themselves? How to differentiate your MSP OnPage recently visited IT Nation in Orlando. It was a great conference that allowed us the chance to talk to a number of clients as well as the chance […] Read more »

7 steps to creating an actionable IT on-call schedule

How to make sure IT on-call works for you I spent a bit of time on Reddit the other day and thought it interesting just how many posts were focused on IT on-call and on-call scheduling. Some posts were rants on horrible customers – who hasn’t had some of those? Some actually wrote about positive interactions from being on-call – those were rare posts. But many engineers in DevOps and IT posted on their trepidation about being on-call. They wondered: What is the best way for my team to create an IT on-call schedule? How do I ensure I wake up if I am alerted? Should my growing on-call team use an on-call cell phone and hand it off between rotations? How do I manage being on-call and then having to show up at 8 a.m. the next morning? Is it reasonable to expect on-call duty 24/7? The answers to […] Read more »

OnPage Shows Off its ConnectWise integration at IT Nation 2016

How does OnPage connect wisely with ConnectWise? A question many asked us at IT Nation 2016 in Orlando last week was ‘How do you connect with ConnectWise?’ The simple answer is, through a direct API. ConnectWise’s robust ticketing system sends a message when a ticket is created. OnPage turns that message into a loud and audible alert. Many MSPs use RMMs like LabTech to monitor multiple endpoints. When an issue arises such as a downed server or a potential malware infection or one of many other incidents, the RMM sends an alert to ConnectWise. ConnectWise in turn creates a ticket and based on the alerting profile set by the user – such as alert me when the coffee pot is empty or there is a serious client issue –  sends a callback to OnPage. OnPage integration enables your MSP to shine By integrating with OnPage, your ConnectWise system now enables automatic priority alerts based upon ticket […] Read more »

Cygnus Systems Decreases Costs and Improves Response Time

OnPage facilitates Cygnus Systems’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Michigan-based MSP Cygnus Systems Inc. has grown faster than Plasticman. Through OnPage integration, Cygnus has been able improve its response time to critical IT alerts , grow its profits by over 25% in the last year alone and provide consistent service to its customers. In writing our case study on Cygnus’ successful use of  OnPage,  we talked to the company’s operations manager Craig Isaacs to learn how our technology has enabled the company to manage over 1100 endpoints and grow significantly. According to Craig, OnPage provides him with the necessary confidence to assure clients that IT downtime will be managed and mitigated through immediate and persistent alerts.  ConnectWise’s innate ticketing capabilities are triggered by an alert from LabTech.  Upon receiving the alert, ConnectWise […] Read more »

OnPage Ensures Advanced Network Products’ Alerts Are Heard

Incident Management Gets a Voice By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Pennsylvania-based MSP Advanced Network Products (ANP) has been able to dramatically improve its response time to critical IT alerts and better manage SLAs. ANP’s biggest pain point prior to OnPage was hand-offs of after-hours alerting by the NOC team. OnPage’s technology has provided the solution by providing alerting to its IT on-call policy. NOC team oversight means less burden for IT on-call engineers In writing our  case study on Advanced Network Products, we talked to the company’s Mike Silverman to learn how our technology has enabled the company to solve their pain point. According to Mike, prior to using OnPage, there was little oversight of the NOC team. As such, ConnectWise tickets that needed to be escalated to the on-call engineers weren’t. With OnPage, that oversight is enabled. Where email fails, critical alerting succeeds Previously, all alerts […] Read more »

A Tale of HIPAA Compliance

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How a physician’s request violated HIPAA Compliance Earlier this week we received an interesting request from one of our customers. The customer is a physician who faced the following issue in the OR: I am a physician who finds it inconvenient to constantly have to give the room circulator my pin number to see a page. Is there some workaround to this? HIPAA Compliant Smartphone We immediately realized that while this might be a pain point for this physician and many other doctors, we could not comply with the request as it would be a HIPAA violation. Hospitals and clinics comply with HIPAA by having all communication tools with patient information automatically lock after 15 minutes of inactivity. This requires users to log back in. It is understandable that logging back into the doctor’s smartphone after a period of inactivity can be an annoyance and even slow down workflow. However, […] Read more »

Critical Alerting Is the New Black

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WHY CRITICAL ALERTING IS A MUST HAVE FOR INCIDENT RESPONSE TO BE EFFECTIVE At OnPage, we spend lots of time thinking about how to apprise people about the importance of critical IT alerting. So when our CEO Judit Sharon emailed me about an upcoming webinar from HIMSS entitled: Incident Response is the New Black – A Must Have For Your Security Strategy, I was intrigued. I wanted to know how the speaker would entertain alerting in incident response. As it turned out, while the webinar was fascinating, the discussion focused on response dictionaries and procedures and did not mention critical alerting at all. I was left wondering, why would an organization focus solely on incident response to save their IT? How can an organization have an effective incident response platform without a critical alerting platform? In the vein of fashion, wouldn’t the scenario be like having pants but forgetting to button […] Read more »

Why you need to fail to be great at DevOps

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Seven steps to failure and greatness The more I read and learn about how to succeed in DevOps the more I realize how important failure is to the process. You need to fail to be great at DevOps. Netflix, for example, even takes it a step further by introducing failure into their testing process. In our blog The Seven Deadly Sins of DevOps, we wrote about how you should not do DevOps. Interestingly enough though, failure is not a sin. In fact, failure is something you should strive for. This blog will give you a sense for how you can plan to fail strategically. Embrace DevOps and fail fast. Fail to be great How do you succeed by failing? It sounds like a contradiction. Simply put, it’s by building failure into the testing process. Think of it as ‘controlled failure’ whereby you think strategically about where the system is likely […] Read more »

Feel the burnout

Everyone on your team is feeling the pain.

Eleven practical ways for DevOps engineers to better manage their work environment At OnPage, we know the importance of devops burnout and have explored in other formats such as our e-book and video. The seriousness of the issue is highlighted by the following components: Decreased employee happiness. Employees become less satisfied and content with their work Decreased productivity. Because employees are fatigued, they are less productive Frequent job shifts. Throughout the industry, it has become standard for engineers to switch jobs every 2 to 3 years in hopes of finding employment that won’t burn them out. How to recognize devops burnout How do you realize that you are suffering from burnout? It’s like the famous description of a frog in boiling water. The frog only knows he’s going to die when it’s too late. Similarly, the engineer only knows they are suffering burnout when they have either burnt bridges or broken friendships […] Read more »

Visit OnPage at the IT Nation Conference 2016 – Booth 202

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IT Nation: The Conference Where MSPs Go To Geek Out OnPage is proud to be a Silver Sponsor and exhibitor at IT Nation 2016 in Orlando, Florida from November 9th-11th. Stop by booth 202 to get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. Schedule a time to chat with us before or during the conference by signing up for a meeting. We’d love to speak with you. Why Onpage goes to IT Nation In its 12th year, IT Nation is the largest conference of its kind for MSPs and IT solution providers. This is OnPage’s second year attending IT Nation and we are coming back because last year we found it incredibly valuable to meet with so many technology providers and learn from so many experts. Not to mention, it’s great to leave the cold in Boston and arrive in […] Read more »

Pagers – the new national security threat!

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How pagers threaten our security on a daily basis Pagers are still being used by hospitals and industrial environment to send critical and sensitive information. According to The Daily Caller  this information could potentially fall into the hands of hackers who hold the data for ransom which could impact budgets or in some cases even national security. Pagers are the riskiest way to send information. Updated secure solutions need to be implemented. Unencrypted pages The decline in pager usage has hit the pager industry hard. The pager industry’s revenue fell from $6.2 billion in 2003 to $2.1 billion in 2008. This lack of interest in the pager has meant that no real improvements have been made to improve functionality and message security. Pagers rarely use encryption, leaving messages sent over the airways unprotected. Using software-defined radio (SDR) and an inexpensive USB dongle, unencrypted messages can be decoded easily. A recent […] Read more »

When tools are out of control you need critical alerting

critical alerting

Tools going Rogue – a story for Halloween We have all heard stories of DevOps woe. Some tales are sad. Some tales describe true misfortune. And some tales just leave you thinking what the heck were developers thinking? This story is a tale of the later. This story will tell the tale of how some developers at a start-up in New England created code which was supposed to live and work on AWS EC2 servers. However, the developers never thought to test what they were spinning up or to put critical alerting in place for when things went wrong.  And that is where our tale of woe begins. Tale number 1: Automation destroyed the world What the tool was supposed to do has long since been forgotten but the horror and nightmares it caused will not go away so soon. At the start-up I am referring to here, every protocol […] Read more »

Paging like its 1994: Unencrypted pagers create a hackers’ paradise

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Hackers use a $20 Dongle to Hack Messages from Unencrypted Pagers We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested all industries that use pagers give them the proverbial boot. An article that came out this week in The UK Register reiterated the problems befalling those who choose to remain loyal to pagers.  The article noted how by using pagers, organizations allow amazing amounts of information to be gathered on themselves, their patients, the company and their passwords. $20 spells the end of secure messaging The many industries that still use pagers today such as nuclear power plants, substations, power generation plants, chemical plants, defense contractors, and other industrial environments like semiconductor and commercial manufacturers, and heating, ventilation and air conditioning (HVAC) companies are putting themselves at risk. The only […] Read more »

OnPage releases new version for AppStore

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OnPage polishes Apple image with new release OnPage is pleased to announce the release of a new OnPage app. The new app runs on iOS8 and up and has many new features which customers have been clamoring for. These features are also designed to maximize user experience and facilitate the critical alerting process for healthcare and IT. New OnPage app has significant upgrades There are six major updates that users will find in the newest release: Users can now select multiple contacts at a time from the OnPage address book. Now, you can alert multiple contacts with one alert Users can forward attachments to another user. If you receive an attachment with an OnPage alert, you can forward the attachment text, image or voice attachment to another user Users can view the other OnPage IDs in a particular group Sort by Contacts or Groups. Rather than henpecking for a contact […] Read more »

New Integration: Call-in Voice Attachments

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One of OnPage’s many strengths has been its inclusion of attachments to it’s critical alerts. This simple but powerful feature allows our customers to get a better understanding of a critical incident through the attachment of images and voice messages. While OnPage’s inbuilt messaging allows communication with one’s team members/colleagues through rich notifications, we wanted to take it a step further and make it easy for our customers to reach the people they need to via a voicemail-like feature. This new voicemail-like feature created by integrating with Cisco’s Tropo technology let’s you dial in, record and send a voice message to an OnPage user as a critical alert! It is as simple as calling in and leaving someone a voice mail with the added benefit of being able to get the voice mail as a page. Turn voice messages into critical messages with a persistent alert which will not stop for […] Read more »

The Seven Deadly Sins of DevOps

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What to avoid when you start DevOps While there are many ways to do DevOps correctly, there are specific cardinal sins that will put you afoul of the Church of DevOps. From lacking an incident management tool to handle critical alerts to treating DevOps as a job title, there are many ways for you to hurt your status as an A-class DevOps shop. In order to achieve excellence in DevOps, it is key for executives to avoid committing the cardinal sins of DevOps that are discussed below. DevOps sin 1: You treat DevOps as a title, not a philosophy In speaking to directors of engineering at numerous companies, I have heard the phrase: ‘if you have Devops in your title, you’re doing it wrong’. The point of this statement is that DevOps is a philosophy, not a title. You shouldn’t assume that you can simply put the word ‘DevOps’ in someone’s title and get anywhere […] Read more »

Netflix earnings, DevOps and profitability

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DevOps as the road to profitability Netflix released a great earnings report earlier this week. According to the Wall Street Journal’s page one article on October 18th, “Netflix Inc. blew through its forecast for the subscriber additions in the September quarter…sending its shares soaring 20% in after-hours trading. … The better-than-expected performance came mainly in international markets, where the company has completed a massive, near global expansion this year.” For anyone who reads the DevOps literature, this success doesn’t come as a surprise. Rapid testing and provisioning is the name of the game at Netflix. Puppet’s 2016 State of DevOps Report, notes that Netflix is among the top DevOps performers: High [DevOps] performers deploy on demand, with Etsy deploying 80 times per day, and large companies like Amazon or Netflix deploying thousands of times per day. So how tightly are the components of profitability and DevOps excellence intertwined? Perhaps another […] Read more »

Serverless promises and the persistent need for critical alerting

critical alerting and serverless computing

Why serverless computing doesn’t end the need for security or alerts Serverless computing provides the advantage of taking away the problem of managing servers. For many small start-ups, this is a huge advantage as the cost of purchasing, maintaining and scaling servers is a real pain point. Serverless also holds forth the prospect of ending the need for Ops as we know it, ending the need for security worries and ending the need for being on-call. But, while this modern-day DevOps marvel known as serverless might seem like a panacea, serverless computing needs to come with a healthy dose of reality. The reality of serverless In an article I recently posted to DZone entitled How Smart Is Serverless, I question how smart it is to outsource your security concerns to a third party like AWS. As I note in the article, you cannot abstract security without facing some pretty scary consequences. Amichai […] Read more »

NoOps and the Need for Critical Alerting

critical alerting with serverless

NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is no need to worry about critical alerting. The reality is slightly different. No matter how minimized Ops becomes, there will always be a need for strong incident management applications. The emphasis will simply further push monitoring from an Ops-only role to an important role for everyone on the development team. What is NoOps and why is there so much criticism? NoOps defines an IT environment that is so automated and abstracted from the underlying infrastructure that there is no need for a dedicated team to manage Ops in-house. The two main drivers behind NoOps are increasing IT automation and cloud computing. Even among […] Read more »

Seven reasons why we need pager alternatives in healthcare

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Pitch the pager or face the consequences While smartphones have become the manner of communication for most professionals, pagers are still used in many professions as the standard mode of communication. This choice for pagers comes with significant consequences and indeed many suggest the need for finding pager alternatives in healthcare. For example, pagers are not a secure method for communicating as pager messages are unencrypted. They leak information. Pager communications can also be hijacked. What is surprising is that while pagers have many significant reliability issues associated with them, many doctor and healthcare organizations continue to use them rather than seek a pager alternative. Stickiness While the overall popularity of pagers has been in decline over the past several years (see Google trends graph), pagers still maintain stickiness in the healthcare industry. In part this reason is historical as pagers have been used to alert doctors since the 1950s and […] Read more »

OnPage Critical Alerting with Microsoft Outlook

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Let OnPage and Microsoft Office Monitor your Network While it is well known that the Microsoft Outlook client allows you to use rules to forward emails, you might not have ever realized that you can use these rules to enable critical alerting. In fact, critical alerting with Microsoft Outlook is easily enable no matter what monitoring tools you use. Monitoring tools can send emails to your Ops team in case of an outage or security issue. Your Dev team might get an email based on an APM issue. However, rather than having the emails get buried under a mountain of ever growing messages on the email client, you could have critical messages alerting for a ‘server crash’ or ‘slow program response time’ forwarded directly to your OnPage application. Critical alerting with Microsoft Outlook and monitoring tools In our previous blog on email integration with Outlook, we showed how based on various rules […] Read more »

OnPage Ensures Compatibility with Apple iOS10

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OnPage functionality complimented by Apple’s iOS10 OnPage has ensured compatibility with Apple’s iOS10 operating system. Apple’s newest operating system has only been around since mid-September but OnPage team has ensured there is no pause in compatibility. The iOS10 update provides functionality that many in the OnPage world will find helpful. Specifically, the new operating system allows users to add callback codes such as *67 before pasting a phone number into the keypad. Dialing *67 before a phone number deactivates caller identification, or caller ID, and the system shows “private number” instead of an incoming phone number. For practitioners who receive OnPage alerts and need to call back their patient or customer, they can now copy the number from the alert to the keypad, add *67 as a prefix and call back the patron without having to reveal their cell number. Additionally, iOS10 also enables Universal Clipboard so you can copy content across Apple devices. This […] Read more »

OnPage Integration with Microsoft Outlook Email

send an alert from any device that sends email

How to play by the rules Email integration has been our bread and butter since we started the company in 2011. As such, we think it important to explain how using the powerful, dependable and reliable logic inherent in Microsoft Office’s email platform, allows you to  easily set up a framework to get notified in OnPage in case of an alert. First rules first According to a 2015 report, Microsoft Office 365 products are used by 4 out of 5 Fortune 500 companies. That’s a huge number of companies using Outlook. So with every monitoring system on the planet having the ability to send email, your ability to send emails to your Outlook account is ensured. Assume you are an Ops engineer tasked with monitoring your company’s servers. You want to know when a server is experiencing an error. Do you want to sit around and wait and watch? Of course […] Read more »

Do you know Continuous Delivery?

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Are you a Continuous Delivery blackbelt? OnPage is cloud-based incident alerting and management platform that elevates notifications on your smartphone so they continue to alert until read. Incidents can be programmed to arrive to the person on-call and can be escalated if they are not attended to promptly. Schedule a demonstration today! Read more »

Constant Vigilance in Continuous Delivery – How to do DevOps right

Alastor Moody's mantra of  "constant vigilance" is applicable to DevOps.

The importance of monitoring and alerting in the continuous delivery cycle In the 2016 State of DevOps report, Puppet reported that the top DevOps shops like Amazon or Etsy deploy new software releases multiple times per day. The next tier of companies deploy on a weekly or monthly basis. What is the difference between High and Medium IT performers? More than just tools, it is mindset. In addition to building code, the top DevOps teams have adopted a mindset of “constant vigilance”, as Mad-Eye Moody said to Harry Potter.  Not only should teams always be building but they should also always be testing. Through testing they should remain constantly vigilant – attuned to their software and its performance. And equally important in this process should be incident alerting to let both Dev and Ops know when things go awry. A cautionary tale: What happens without constant vigilance While many DevOps […] Read more »

ChatOps – Secret to great incident management in DevOps teams of 20 or 2000

ChatOps

Chat your way to excellence DevOps is constantly trying to improve production through automation, collaboration and tools. ChatOps is often the paradigm which brings these tasks together into a single conversation. In ChatOps, “chat applications and tools for real-time communication and task execution [are distributed] among members of development and IT operations teams”.   Yet often times the proponents of ChatOps don’t pay sufficient attention to the incident management component part of the operation, preferring instead to look at the bots and chat room tools. However, as James Fryman noted in his talk on ChatOps: Technology and Philosophy at Geekdom San Francisco “the shared context [of chat rooms] allows everybody to see and collaborate around things that happen. This is super amazing [for] the incident management space.” Specifically, though, when high priority or critical alerts occur, notifications need to be used to broadcast the incident beyond the chat room and ensure the conversations […] Read more »

How well do you know DevOps? Is your DevOps knowledge world-class?

Are you a DevOps blackbelt? OnPage is cloud-based incident alerting and management platform that elevates notifications on your smartphone so they continue to alert until read. Incidents can be programmed to arrive to the person on-call and can be escalated if they are not attended to promptly. Schedule a demonstration today! Read more »

OnPage ensures compatibility with Android 7.0

nougat - android

Maintaining its customer and technology focus OnPage, the leader in incident alerting and management for IT, healthcare and IOT, released the updated version of its application to ensure compatibility with Google’s Android 7.0 N operating system. Affectionately known as Nougat, Android’s newest operating system was only around for a few weeks before the OnPage update was made. Support engineer Alex Berkson indicated that creating the update was important for ensuring that OnPage users using OS N can receive critical notifications without interruptions. The OnPage update continues to support the capabilities the app has historically demonstrated such as: Secure alerting: All messaging is encrypted Persistent messaging for up to 8 hours: Also known as alert until read, alerts will continue for up to 8 hours before expiring Split Screen on Samsung devices Real time communication: Instantaneous messaging with individuals or team members Forwarding: Send messages to your team members to bring […] Read more »

The Secret to Making Your DevOps Team World Class

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Continuous deployment is key to world class DevOps With their State of DevOps report released at the beginning of the summer, Puppet clearly defined the characteristics of world class DevOps organizations and the make-up of those lagging behind. According to Nigel Kersten, CIO of Puppet, there is a huge gap between organizations that get DevOps and are able to ship software on demand and “organizations that take days, weeks or even years to ship simple upgrades … and the gap is widening”. Where is your company on the spectrum? Is your company deploying 80 times per day like Etsy or thousands of times per day like Amazon? Is your company one of those that spends 50% less time remediating security issues than low performers, and 22% less time on unplanned work? How much time does your team have for building new code? Perhaps you don’t even know the exact answer […] Read more »

OnPage app helps prevent HIPAA violations and ransomware attacks

hospital ransomware atacks

OnPage helps thwarts HIPAA violations Avoiding HIPAA violations and combating potential ransomware attacks are top of mind for many healthcare institutions. In theory, avoiding HIPAA violations should be straight forward as HIPAA requirements are very specific in what they do and don’t allow hospitals to do during communications with their staff physicians. HIPAA legislation clearly prohibits the use of devices that do not have: user authentication data encryption remote wipe capabilities delivery and read receipts date and time stamps customized messaging retention time frames specified contact lists And yet in spite of these specific requirements meant to help ensure patient privacy, hospitals are the biggest target of ransomware attacks. According to one article, 88 percent of all ransomware attacks target hospitals. Hospitals become vulnerable to ransomware because events as basic as a lost or stolen iPhone expose strategic information. The issue is best summarized by the following paragraph in a recent article from Becker Hospital […] Read more »

MTTR by the Numbers

How MTTR is key to effective business

Ignoring MTTR can cost you millions Peter Drucker was famous for saying that “If you can’t measure it, you can’t improve it.” That’s why knowing your MTTR (mean time to resolution) is so important. If you don’t know how long it takes for you to fix issues, you cannot improve on that time. Effectively, MTTR is an important shorthand for your team to know how well they are doing in acknowledging and responding to software, hardware or deployment failures. Here are 3 key ways your team can improve their MTTR: Identifying the root cause is usually the biggest cause of MTTR variability and the one that has the highest cost associated with it. Ensure that information goes to the right person.  When a monitoring system detects an issue and sends an email, use OnPage to make sure that the correct engineer is alerted. Have escalations enabled so that engineers can reach […] Read more »

What you need to know about MTTR and why IT MaTTeRs

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What all engineering teams should know about MTTR In the IT world, performance is everything. So when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both a manager and an engineer, you need to minimize your MTTR –Mean Time To Resolution- in order to comply with your SLAs – service level agreements – and keep your group at the top of its game.  This article will highlight the issues impeding effective MTTR management and offer insights on how to improve use of MTTR as a metric. Who cares about MTTR I have put the importance of MTTR out there and have not defined to whom in particular the metric is important. But the truth is that just about everyone in engineering uses MTTR to measure how long it takes their teams to resolve an incident after it has […] Read more »

The secret to blameless post mortems

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How your engineering teams can move past finger-pointing to effectively managing mistakes Sidney Dekker’s theory on ‘bad apples’ holds that complex systems think they would be fine if it were not for the erratic behavior of some unreliable people. According to this theory, when unexpected events are seen in an otherwise safe system, they are typically and conveniently assigned to “human error” and when they are severe to “operator carelessness”. Similarly, post mortems often look to define and parcel out blame to engineers. Yet it begs the question of how effective the post mortems are if their only purpose is to assign blame. Instead, effective post mortems needs to “acknowledge the human tendency to blame, to allow for a productive form of its expression, and constantly refocus the postmortem’s attention past it.” Post mortems vs retrospectives The problem with post mortems begins with its name “post mortem”, which if you ask […] Read more »

OnPage uses Tropo to create bilingual office

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Spanish-language phone tree facilitates after-hours at doctor’s office OnPage and Cisco Tropo Back in February of this year, OnPage announced its integration with Cisco’s Tropo technology.  Tropo’s cloud-based API platform enables OnPage to embed real-time communications within the OnPage critical alerting application through the use of voice commands.  Tropo makes it simple for OnPage’s developers to use the Cisco capabilities to create new experiences. CEO Judit Sharon knew that this was a great ‘a-ha’ moment as it would allow many unexpected and serendipitous integrations. But what Judit did not realize was quite the way in which that serendipity would unfold. What we’ve got here is a failure to communicate At the beginning of the summer, OnPage received a call from the offices of Dr. Hector Lopez in Milwaukee, Wisconsin. Eric Eickhorst, the office manager at Milwaukee Family Practice, called OnPage as he was trying to find a way to help […] Read more »

Bringing Dev and Ops together with on-call groups

on call scheduler

Make Dev and Ops better together by building empathy with on-call groups   Create Effective Schedules Much has been written on the tension that often exists between Dev and Ops teams in an organization. All too frequently, Devs are focused on rapid prototyping and creating code while Ops are focused on keeping the ship stable and making as few changes as possible. When I was at the DevOps Boston Conference last week, much of the “hallway conference” was devoted to conversations on how to build empathy between these frenemies and make them exist in less opposition to one another. How can Dev and Ops become less siloed? How can management encourage cross pollination? One important psychological realization was that in order to create empathy between these two groups and ensure an effective group dynamic, the teams need to spend more time living in one another’s shoes. One strong and significant step that can […] Read more »

Why Pagers Suck!

hippa complaint

HIPAA Violations are only the beginning If you’re a healthcare professional you probably use pagers to communicate with your office and with others in your practice. But did you know that using a pager could cost your office $650K for a HIPAA violation? That seems like a lot of money to spend for the liberty of using a $5 device. HIPAA Requirements According to the HIPAA regulations, healthcare organizations using pagers must Ensure that all communications are encrypted Ensure that a system of message accountability is implemented Enable remote removal of messages from a pager to protect the integrity of PHI in the event of a pager being lost or stolen Enable a process for user identification on each device Enable an automatic log-out facility to prevent unauthorized access to PHI when a smartphone is left unattended Unless you have borrowed a pager from the future, your pager doesn’t meet any […] Read more »

Critical Alerts Without a Data Package

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When the Wi-Fi magical garden is gone and the message must get through Most of us don’t even think twice about internet connectivity. We get it at work or Starbucks or at home. It’s one of those low-cost goods in our society which can be produced in vast quantities as needed with minimal effort. And while $30 per month might seem pretty close to free, many consumers and business individuals outside the United States don’t live in our magical wi-fi garden. Got tech support in India? So, imagine instead that you are a company with tech support in India where nearly 900 million people do not have access to the internet. Or perhaps you have support in the Philippines which has the third lowest average connection speed in the region. Further, imagine that you have a critical alert you need to get out to your engineers about a downed server […] Read more »

No Data Plan? No Problem. OnPage’s Page to Phone Feature Ensures You’re Never Out of Touch

Maintain Your On-Call Schedule No Matter What Today, OnPage announced the release of its Page to Phone feature. This feature provides customers and IT management with phone redundancy to existing prevalent alert.  The OnPage alert already provides continuous and prominent notification for up to 8 hours until the message is read. With Page to Phone, OnPage provides customers who don’t have access to the data channel an additional way to get notified. The feature allows customers to receive a phone call that they can acknowledge via smartphone and mark as ‘read’ in the audit trail. How Page to Phone Works The Page to Phone redundancy feature is easily initiated and enabled with a checkbox in the OnPage enterprise console, where you can also choose Email and SMS redundancy messaging.  In the interface, you provide the OnPage ID, name, phone number and email address to which the alert should be sent. You […] Read more »

See You at Boston DevOps Days 2016

OnPage is proud to be a Gold Sponsor at DevOps Days Boston taking place at the Boston Park Plaza on August 25-26th.  If you’re attending, please stop by and get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. If you want to schedule a time to chat or see some of our newest features, please sign up for a meeting with us. We’d love to speak with you. Uniqueness of Boston DevOps Days – where to start When Patrick Debois and Andrew Shafer coined the term DevOps back in 2009, they probably did not expect their concept for bringing together agile development and code deployment to become a worldwide phenomenon. However, today cities around the world host DevOps conferences and each conference has its own flavor. Boston’s attendees are not surprisingly from the high tech and biotech communities. Attendees from […] Read more »

50 Ways to leave your pager: Why it’s time to think pager replacement.

Why is it time to think about pager replacement? Perhaps the need for finding a pager alternative is clear to many realize the inefficency and time waste caused by using the device. These facts are highlighted in an article from 2014 entitled Why Are Hospitals Still Using Pagers?, Cliff McClintick writes “If you read the marketing copy of nearly any large hospital or health system, you’ll see references to “state-of-the art equipment” and “cutting-edge technology…. [C]onsumers have a right to expect the claim to be true. But if they or their family members experience delays in care because a doctor hasn’t returned a page, their faith may be shaken.” Moreover, the beep on a pager doesn’t rise above the constant alarms and sounds of other machines in hospitals or data centers. And often pager holders can sleep through their alarms. At OnPage, we have thought long and hard about how […] Read more »

Why proper incident management is key to proper IT management

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high price of IT downtime, organizations face: “an average of five downtime events each month, with each downtime event being expensive indeed: from $1 million a year for a typical midsize company to more than $60 million for a large enterprise.” The major cause of this downtime is equipment failures which account for almost 40% of downtime. The second most frequent cause of downtime is human error which accounts for 25% of downtime. Cybersecurity accounts for only about 10% of […] Read more »

HIPAA Best Practices

HIPAA Compliant Secure Messaging

HIPAA Compliance: Mitigate IT Risk Article Courtesy of:  Onramp It is becoming the norm for businesses to outsource all or a portion of their IT needs to third-party cloud service providers (CSPs) or hosting providers in order to increase agility and cut down on costs. As such, it should come as no surprise that this trend is becoming increasingly popular in the healthcare industry. However, doing so for healthcare organizations does not come without its challenges – the root of which lies in maintaining HIPAA compliance, from their own company to the ones they choose to partner with. With that comes a need to protect the privacy and security of electronic protected health information (ePHI) and, in order for IT teams do so, this means mitigating risk should continually be top-of-mind. Let’s explore some best practices to mitigate that risk. UNDERSTANDING RISK ASSOCIATED WITH THIRD-PARTY VENDORS With the increasing popularity of […] Read more »

OnPage Tech – IoT is the Killer App for Big Data

IoT Big Data

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… IoT is the problem that big data solutions were born to solve. We just did not know that a few years ago. Now we do. Article Courtesy of: Cloud Technology Partners 0 Companies have been embarking on big data initiatives for many years. Often, these were IT-driven solutions looking for problems to solve. IT professionals understood that if they could bring many disparate data sources into one place and make that data actionable, the data would become a gold mine of valuable information. And that could lead to new revenue sources, huge cost reductions, process optimizations, and many other terrific opportunities. The challenges have always been, how to fund these big data initiatives, and how to make business executives aware of big data’s capabilities, so they can take advantage of the opportunities. I have seen companies spend large sums of money […] Read more »

OnPage / Yahoo Stock Alerts

OnPage / Yahoo Stock Price Alerts

   OnPage is Compatible with Yahoo Stock Price Alerts! Follow the stocks you care about most and get personalized news and alerts. Access real-time stock information and investment updates. OnPage can integrate with any sensor or application that sends a notification. The OnPage system is an ideal deployment for IoT (Internet of Things) devices. When you cannot afford to miss time-sensitive notifications, simply route them via OnPage. The service is NOT free, but if priority messaging is mission critical for your business, it will pay for itself quickly. YAHOO Stock Price Alerts via OnPage An OnPage for Android Creative Use Story. Also Works on iPhone & Blackberry. “Here’s my step by step “How to get Yahoo stock alerts with OnPage”: OnPage works great! I just got a Real-Time stock price alert with OnPage + Yahoo. Once in the Yahoo Stock Portfolio, there is a tab called “Set Alerts” just above […] Read more »

OnPage Priority Alerting for MSPs

OnPage Announces Priority Alerting as a Service for MSPs

Priority Alerting as a Service for MSPs Strong demand at IT Nation 2015 over the recent ConnectWise integration, spurs a new program offering for MSPs. Hot off of a hugely successful showing at IT Nation, OnPage Corporation, a leader in cloud-based Priority IT Alerting announced today the availability of OnPage’s award-winning Priority Round-Trip Alerting as a new service offering for MSPs.  The program gives MSP and IT Services Organizations the ability to provide, deploy and manage advanced alerting and notification on behalf of their current and future customers. “The response to our latest integration with ConnectWise was extremely positive,” said Roger Hodskins, VP of WW Sales and Alliances at OnPage.  “The MSPs adopting OnPage have told us they are continuously pushing to provide better service levels to their clients, and wish to leverage those tools as a profitable new service.  This new program allows them to do both. “   Under […] Read more »

Slack – Real-Time Priority Alerts with OnPage

SLACK - OnPage Integration

OnPage Adds Critical Alerts & High Priority Messaging for Slack. OnPage, a pioneer in cloud-based incident management and IT alerting, features Secure, Real-Time Priority Alerts for Slack as a powerful addition to its rapidly growing list of key integrations. The OnPage team is very pleased to offer The OnPage Slack Integration to complement its popular messaging app. OnPage and Slack coordinate all of your communications together in one place for real-time messaging, archiving and search for modern teams. Need secure one-on-one messaging from within a Slack chat? Private conversations are no problem with the Slack OnPage integrated system! All organizations, MSPs and IT departments can select which Slack incidents trigger OnPage high priority messaging to individuals or groups via a secure application on their mobile devices. Users can also monitor delivery of alerts as well as responses in real-time from within Slack.  OnPage’s Alert-Until-Read™ technology assures no more lost alerts […] Read more »

OnPage Tech – IoT Sensors Behind the Scenes

IoT Sensors - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… 10 ways big data, analytics, and IoT sensors are helping behind the scenes Article Courtesy of: TechRepublic New solutions based on IoT, analytics and business intelligence are reaching into every corner of industry and commerce. Some of these examples might surprise you. We are surrounded by more “hidden” applications of big data, analytics, sensors, and business intelligence than we probably know—and in places where we might not imagine it. Here are 10 ways this behind-the-scenes tech is redefining how the world works. 1: Weather and political prediction systems for global supply chain and financial market impacts With the impact of global warming and climate change, companies want to know in advance when areas of the world are likely to be affected by typhoons, heat waves, fire, and other weather calamities, The goal for companies with long, global supply chains is to […] Read more »

OnPage News: Critical Messages

Reduce Server Downtime with OnPage IT Alert Management Software

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   As an IT Professional, receiving mission Critical Alerts & Critical Messages Real-Time can be the difference between company Up-Time & Down-Time. You need to ensure that you receive these alerts promptly and effectively in order to ensure operations are running smoothly.  To accomplish this, you must first increase your response rates to these critical messages. This can be done by starting with these four, very important actions. Separate your critical messages from your regular message flow. You want your critical messages to stand out from the hundreds of messages the average person receives each day. Your business-critical messages need to stand out from the crowd, and not get lost in the firehose of email most IT managers receive every day. An easy way to accomplish this is to add a dedicated email address just for your most critical server alerts […] Read more »

OnPage News: Critical Stock Price Alerts

OnPage - Critical Stock Price Alerts

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… Never Miss Critical Stock Price Alerts with OnPage! OnPage can integrate with any sensor or application that sends a notification. The OnPage system is an ideal deployment for IoT (Internet of Things) devices. When you cannot afford to miss time-sensitive notifications, simply route them via OnPage. The service is NOT free, but if priority messaging is mission critical for your business, it will pay for itself quickly. An OnPage for Android Creative Use Story. Also Works on iPhone & Blackberry. G.S. is one of our most prolific customers when it comes to figuring out new and creative uses for OnPage. What follows is his latest success story. *** OnPage works great! I just got a near Real-Time stock price alert for BBRY. With OnPage, (and a little tinkering with the IFTTT app) I never miss a big move in stock […] Read more »

OnPage News – IoT Security

Internet of Things - IoT Security

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… IoT Security needs Scalable Solutions Article Courtesy of: TechCrunch The massive and unprecedented utility and opportunities provided by the Internet of Things (IoT) have been shadowed by grievous security and privacy tradeoffs, which have become a focal point of attention for the tech industry in the recent months. Discoveries like hacked baby monitors and remotely hijacked cars have given rise to new efforts and new initiatives, including the establishment of a foundation dedicated to defining standards and security practices for the IoT industry; a government-led solicitation project designed to encourage startups to address IoT security issues; and an educational book for children. While IoT can borrow many lessons and tactics from security protocols and technologies that have been tested in other domains, there are some glaring differences between IoT devices and traditional computing systems. The tech industry is taking strides to overcome the complexities these new […] Read more »

OnPage News – IoT & Healthcare

IoT & Healthcare

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   IoT & Healthcare is Here Now! Article Courtesy of:  The Wall Street Daily IoT (Internet of Things) + Big Data = Top Healthcare Five Billion! That’s how many devices are hooked up to the Internet of Things (IoT) today. The industry has steadily grown over the past several years… as evidenced by the fact that three billion of those devices are consumer products. From smart utility meters and connected cars on the high end, to fitness trackers on the low end, IoT consumer devices are quickly becoming ubiquitous. But it doesn’t even scratch the surface of the growth that’s projected in the coming years. In December, my colleague Louis Basenese quoted some eye-popping forecasts… Tech research firm Gartner pegs the number of devices connected to the internet at 21 billion by 2020. BI Intelligence kicks its projection higher, with […] Read more »

OnPage News – CyberIncidents

Nextgov - Cyberincidents

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   SURVEY: MOST IT EXECS SAY THEIR COMPANIES CAN ONLY HANDLE ‘SIMPLE’ CYBERINCIDENTS Most corporate information security executives believe their teams can only handle “simple” incidents, like deactivating a lost phone or scanning a computer for a virus. This reflects a steady loss of confidence among corporate infosec pros in their ability to keep up with modern threats, according to a new global survey by ISACA, a non-profit group that certifies security professionals, and the RSA Conference, a series of events by security vendor RSA. The same survey, conducted two years ago, found that 87% of respondents were comfortable with their teams’ ability to deal with security incidents. That figure dropped to 73% in the latest survey, which polled 461 information security practitioners and managers: The survey also revealed the types of incidents that corporate infosec executives face on a daily basis. […] Read more »

OnPage Healthcare Technology

HEALTHCARE-ONPAGE

OnPage Healthcare Technology Solutions A secure, prioritized messaging solution that eliminates the need to carry a traditional pager. It is the middle of the night and the ER of a large hospital in Pennsylvania is witnessing record activity. A patient, in need of critical cardiac care, lies amid bustling nurses staring into the thunderstorm ripping through the city. Acting quickly, the hospital pages its senior cardiac surgeon who is engrossed in another task on a different floor. Regrettably, there is a sudden loss of coverage and the message is lost. Fortunately, the hospital had enough resources to avoid any grim consequence—but these situations can quickly go south, more often than not. What can be done to avoid such ‘close call’ scenarios altogether? Getting rid of pagers and embracing smartphones driven instant communication. “Real-time communication that is reliable is vital to healthcare,” states Judit Sharon, CEO, OnPage. While healthcare CIOs are immensely interested […] Read more »

OnPage Healthcare Communication Solutions

OnPage Named 10 Most Promising Healthcare Communication Solution Providers 2016

OnPage has been Named One of the 10 Most Promising Healthcare Communication Solution Providers 2016 OnPage Corporation Recognized Among Top 10 Healthcare Communication Solution Providers 2016 by Healthcare Tech Outlook. OnPage Corporation, a worldwide leader in Secure Priority Messaging for Medical and IT, joins an elite number of companies that have earned a spot on Top 10 Healthcare Communication Solution Providers 2016 by Healthcare Tech Outlook- Communications. In a deliberate session with the honorary industrial experts, a list of Top 10 Healthcare Communication Solution Providers 2016 has been concluded with. The positioning is based on evaluation of OnPage Corporation’s specialties in Global, High-Priority, Real-Time Enterprise Messaging, Cyber security Intrusion Compliance and IT Alert Management. OnPage takes mobile communications to the next level with the latest all-in-one-app features, including the ability to set priority level for each message to ensure the High-Priority messages receive immediate attention. “I congratulate OnPage Corporation on […] Read more »

OnPage – HIPAA & Cybersecurity

“OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.”

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… The False Promise of HIPAA for Healthcare Cybersecurity HIPAA regulations might not be enough for the current healthcare cybersecurity threats. Article Courtesy of:  Health IT Security The recent ransomware attack on Hollywood Presbyterian Medical Center highlights the healthcare cybersecurity risks organizations face today. Unfortunately, this cyber attack also reveals the inadequacy of the HIPAA Security Rule to provide guidance on the numerous healthcare cybersecurity threats that are not associated with ePHI. The reasons why HIPAA is poorly suited for the risks posed by cyber threats fall into three categories. The first is that this regulatory approach is narrowly focused on the security of PHI and addresses only a part of the overall cyber threat. The second is that a rules-based risk management approach does not work to mitigate the full range of cyber threats and cannot help healthcare organizations increase resilience against […] Read more »

OnPage Priority Messaging

HEALTHCARE-ONPAGE

OnPage Secure, Priority Messaging An Interview with Judit Sharon, OnPage CEO A secure, prioritized messaging solution that eliminates the need to carry a traditional pager. It is the middle of the night and the ER of a large hospital in Pennsylvania is witnessing record activity. A patient, in need of critical cardiac care, lies amid bustling nurses staring into the thunderstorm ripping through the city. Acting quickly, the hospital pages its senior cardiac surgeon who is engrossed in another task on a different floor. Regrettably, there is a sudden loss of coverage and the message is lost. Fortunately, the hospital had enough resources to avoid any grim consequence—but these situations can quickly go south, more often than not. What can be done to avoid such ‘close call’ scenarios altogether? Getting rid of pagers and embracing smartphones driven instant communication. “Real-time communication that is reliable is vital to healthcare,” states Judit […] Read more »

OnPage News – En Pointe Technologies

En Pointe Technologies

We are Happy to Welcome En Pointe Technologies to the OnPage Corporation’s Authorized Reseller Network. En Pointe will be offering the OnPage Priority Alerting Platform as part of it’s portfolio of cloud solutions, effective immediately. Cloud-Based Priority Messaging for Technology Partners. OnPage’s Round Trip, secured messaging  application is the IT Alert Management System of choice. Partner with OnPage! MSPs, IT  solution providers, value added resellers, carriers, and 24×7 call centers can provide greater value to existing customers, significant competitive differentiation to attract new customers, while at the same time, increasing revenue and customer satisfaction. OnPage works closely with our technology partners to provide greater value to your current and prospective customers. OnPage Integrated Round-Trip IT Alerting™ Automatically generate priority alerts based upon ticket severity. Unique real-time audit trail on escalation, delivery and response. Create OnPage groups, assign schedules, create escalation rules. Tie alert response time directly to client SLAs. Persistent delivery […] Read more »

OnPage News – Cyber Attacks

Cyber Attacks

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   Article Courtesy of:  Computer Business Review Why cyber security is so important: 18 real-life hacks & cyber attacks that could disrupt your business.   A look through Verizon’s Data Data Breach Digest, which goes through 18 scenarios it has dealt with in the cyber security field. They could happen to anyone. Here they are in brief. 1. The Hyper Click This social engineering attack is one of the more sophisticated and can take weeks, or even months to discover. It is normally conducted by organised crime or state affiliates for a financial or espionage interests. The Verizon RISK team was asked by one firm to look into a primary competitor on another continent who had released a new piece of large construction equipment that looked like something developed by the victim. Far from being a digital forensic investigation, the […] Read more »

OnPage IT Alerting System is the Newest Member of Kaseya TAPP

Kaseya Technology Alliance Partner - OnPage

OnPage / Kaseya Collaboration Brings Industry-Leading Priority Round-Trip™ IT Alerting to Kaseya Management Platform OnPage, the leader in Priority Round Trip IT Alerting announced today that it has signed a Technology Partnership Agreement with Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small to midsized businesses. Under this new relationship, OnPage becomes the newest member of the Kaseya Technology Alliance Partner Program (TAPP).   As part of this alliance, OnPage is providing an integrated version of its cloud-based mobile priority alerting to the Kaseya VSA Platform. OnPage Round-Trip IT alert notification with Alert-Until-Read™ is an intelligent way to manage IT Alerts from Kaseya Monitoring tools on your mobile device. Trusted by over 20,000 users worldwide include Blue-Chip IT organizations, OnPage helps minimize IT downtime and Fix outages faster. Rock solid reliability with in-app messaging capability with voice or picture attachment for team communication and collaboration.  Using schedules […] Read more »

OnPage: ConnectWise Invent Partner

ConnectWise Invent Partner - OnPage

OnPage Appointed as Certified ConnectWise Invent Partner!   Based upon its groundbreaking Round-Trip Integration with ConnectWise,  OnPage is pleased to announce that it has been appointed by ConnectWise as Certified Partner in the Labtech/ConnectWise Invent Developer Program.   We look forward to OnPage for ConnectWise appearing in the ConnectWise marketplace in January with new features which bring the industry’s leading Priority IT Alerting to ConnectWise users worldwide. For more information: OnPage Partner Program THE VALUE OF PRIORITY ROUND-TRIP ALERTING™ ConnectWise knows their customers need to assure that critical alerts not only reach the right person at the right time but are acted upon. The key is providing automatic, intelligent alerting that generates a complete audit trail.  All from within the ConnectWise console. NOTE:  Please View Video Full Screen, 1080p HD ConnectWise Application Partner Program: ConnectWise Invent is a unique program combining readiness, support, certification and awareness for vendor integrators. Through the […] Read more »

Major Transportation Company Adopts OnPage for Priority IT Alerts and Incident Management.

Critical Alerts - Transportation - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   Incident Management A Manager in the Transportation Company Characterizes the Comprehensive Deployment of OnPage as a Critical Application of the System in a Zero Downtime Environment. OnPage IT Alert Management Software continues to play a mission critical role in key incident management environments. With OnPage, the Transportation Company’s IT team now has “can’t miss” messaging visibility, real-time actionable alerts, faster resolution times and increased productivity. What follows is a recap of a recent IT department interview. Chip C. is an IT manager for a major US Transportation Company. Previously he was the Manager of an IT operations team that managed and maintained all of the servers in the infrastructure environment which included the servers that were hosting everything web based, including the entire website presence. Notably, he was an early adopter of OnPage as an IT secure messaging application, […] Read more »

OnPage News: OnPage Dedicated Phone Lines

Cisco / Tropo

OnPage offers Dedicated Phone Lines via Integration with TROPO/CISCO   OnPage users now will be able to purchase a dedicated line, record a personal greeting and receive a page on their mobile device. This has been a highly requested feature and we’re happy to include it with the OnPage secure messaging system.  Users who prefer to use the OnPage toll free number numbers will now enjoy positive feedback for the correct Information and know that the message was sent to the right person Immediately in REAL-TIME.   “The speed of the message delivery is unbelievable” said Josh who tested the new system. “the message arrived to my device before I hung up the phone”! This feature overcomes the long-standing problem associated with telephone paging of not knowing the fate of a sent page.  By borrowing from its award-winning priority round-trip alerting technology, and leveraging Cisco’s voice-over-IP technology, OnPage telephone paging service now […] Read more »