ChatOps – Secret to great incident management in DevOps teams of 20 or 2000

Chat your way to excellence DevOps is constantly trying to improve production through automation, collaboration and tools. ChatOps is often the paradigm which brings these tasks together into a single conversation. In ChatOps, “chat applications and tools for real-time communication and task execution [are distributed] among members of development and IT operations teams”.   Yet often times the proponents of ChatOps don’t pay sufficient attention to the incident management component part of the operation, preferring instead to look at the bots and chat room tools. However, as James Fryman noted in his talk on ChatOps: Technology and Philosophy at Geekdom San Francisco “the shared context [of chat rooms] allows everybody to see and collaborate around things that happen. This is super amazing [for] the incident management space.” Specifically, though, when high priority or critical alerts occur, notifications need to be used to broadcast the incident beyond the chat room and ensure the conversations […] Read more »

OnPage ensures compatibility with Android 7.0

Maintaining its customer and technology focus OnPage, the leader in incident alerting and management for IT, healthcare and IOT, released the updated version of its application to ensure compatibility with Google’s Android 7.0 N operating system. Affectionately known as Nougat, Android’s newest operating system was only around for a few weeks before the OnPage update was made. Support engineer Alex Berkson indicated that creating the update was important for ensuring that OnPage users using OS N can receive critical notifications without interruptions. The OnPage update continues to support the capabilities the app has historically demonstrated such as: Secure alerting: All messaging is encrypted Persistent messaging for up to 8 hours: Also known as alert until read, alerts will continue for up to 8 hours before expiring Split Screen on Samsung devices Real time communication: Instantaneous messaging with individuals or team members Forwarding: Send messages to your team members to bring […] Read more »

Bringing Dev and Ops together with on-call groups

Make Dev and Ops better together by building empathy with on-call groups   Create Effective Schedules Much has been written on the tension that often exists between Dev and Ops teams in an organization. All too frequently, Devs are focused on rapid prototyping and creating code while Ops are focused on keeping the ship stable and making as few changes as possible. When I was at the DevOps Boston Conference last week, much of the “hallway conference” was devoted to conversations on how to build empathy between these frenemies and make them exist in less opposition to one another. How can Dev and Ops become less siloed? How can management encourage cross pollination? One important psychological realization was that in order to create empathy between these two groups and ensure an effective group dynamic, the teams need to spend more time living in one another’s shoes. One strong and significant step that can […] Read more »

50 Ways to leave your pager: Why it’s time to think pager replacement.

Why is it time to think about pager replacement? Perhaps the need for finding a pager alternative is clear to many realize the inefficency and time waste caused by using the device. These facts are highlighted in an article from 2014 entitled Why Are Hospitals Still Using Pagers?, Cliff McClintick writes “If you read the marketing copy of nearly any large hospital or health system, you’ll see references to “state-of-the art equipment” and “cutting-edge technology…. [C]onsumers have a right to expect the claim to be true. But if they or their family members experience delays in care because a doctor hasn’t returned a page, their faith may be shaken.” Moreover, the beep on a pager doesn’t rise above the constant alarms and sounds of other machines in hospitals or data centers. And often pager holders can sleep through their alarms. At OnPage, we have thought long and hard about how […] Read more »

Leading Global Air-Transport Company Chooses OnPage

Onpage Logo O - see thru

Onset Technology, creator of OnPage Priority Messaging®, announced today that one of the world’s largest helicopter and air-transport service companies has chosen OnPage to help prioritize time-sensitive messaging within the organization. For over 70 years, the rotary and fixed-wing aviation company has been serving international clients with offshore transport, search and rescue, and emergency medical services. Judit Sharon, CEO of Onset Technology said, “We are pleased to have this air-transport leader entrust their time-sensitive communications to OnPage. They tested OnPage and found it to be a bullet-proof solution for their high-priority messaging needs. Speed, reliability, and efficiency can make the difference in critical situations. We are proud to be their solution of choice.” An International air-transport service At any given moment in time, the company’s fleet of aircraft are transporting men and women to the world’s offshore oil rigs and vessels, airlifting injured people to safety, and transferring critically ill […] Read more »

Family Celebrates Century Of Volunteer Firefighting

fire

“When the pagers go off, it’s like stereophonic sound.” That’s what Mom says about her family of three boys and their Dad — all volunteer firefighters. Volunteer firefighting is a tradition in this Mayer, Minnesota family. Combined, the family has served over 100 years putting out fires, protecting property, and saving lives. Rod Maetzold (Dad), is Mayer’s fire chief. The three sons — Jon, Andy, and Adam have been volunteering since they turned 18. Together, at one point, the family made up almost a third of the entire small town fire department. They sometimes joked around and called the firehouse the Maetzold Fire Department. It’s been a rewarding experience for the family, but also one that has not been easy. One evening, Andy Maetzold was dispatched to the scene of an accident. Inside the single car rollover he saw a friend. It was one of the toughest accident scenes Andy […] Read more »

What Does IT Downtime Cost Your Business?

Reduce Server Downtime with OnPage IT Alert Management Software

Can You Guess the Average Cost of IT Downtime? $50,00 per incident $100,000 per incident $250,000 per incident $500,000 per incident MORE THAN $500,000 per incident Here’s How to Increase Responsiveness and Decrease IT Downtime for Healht Care and for IT. The answer is #5 – the average outage incident in a health care environment costs $690,000, according to a study by the Ponemon Institute & Emerson Network Power. Large enterprise groups, according to the study, may incur costs exceeding $1.74 million per incident. The Cost of the Outage Alone is Only Part of the Picture: Today, the healthcare industry is dependent on data for clinical metrics, patient care, billing, reporting, and more. Server downtime is not only costly, but can be detrimental to daily operations. Fines associated with each incident can increase the cost substantially, depending on a number of factors such as the length of data downtime and the […] Read more »

11 Technologies Obsolesced by Smartphones

OnPage - Smartphone Pager Replacement

The Smartphone Revolution is Here! Gone are Camcorders, Pagers and Remotes. Mpeg players, Pagers, and calculators have all been swept into the dustbin of technology and replaced by your smartphone. Today, smartphones can do just about everything these icons from yesteryear could, and much, much more. So, lighten your load. There’s no need to carry around all your old devices anymore — they all can be consolodated into one device, your smartphone. (Violins and Trumpets) Let’s spend a minute reminiscing and shedding a tear for technology devices gone bye, and herald in “The Age of the Smartphone”. The Top-11 Technology Devices Obsolesced By Smartphones Rating Scale: **** (extremley obsolete) *** (very obsolete) ** (quite obsolete) * (obsolete) . Pagers These buzzing-vibrating little devils — I found them annoying — were state of the art in their day, but are now vintage technology. The issue with Pagers is that once you sent […] Read more »