Feel the burnout

Everyone on your team is feeling the pain.

Eleven practical ways for DevOps engineers to better manage their work environment At OnPage, we know the importance of devops burnout and have explored in other formats such as our e-book and video. The seriousness of the issue is highlighted by the following components: Decreased employee happiness. Employees become less satisfied and content with their work Decreased productivity. Because employees are fatigued, they are less productive Frequent job shifts. Throughout the industry, it has become standard for engineers to switch jobs every 2 to 3 years in hopes of finding employment that won’t burn them out. How to recognize devops burnout How do you realize that you are suffering from burnout? It’s like the famous description of a frog in boiling water. The frog only knows he’s going to die when it’s too late. Similarly, the engineer only knows they are suffering burnout when they have either burnt bridges or broken friendships […] Read more »

Seven reasons why we need pager alternatives in healthcare

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Pitch the pager or face the consequences While smartphones have become the manner of communication for most professionals, pagers are still used in many professions as the standard mode of communication. This choice for pagers comes with significant consequences and indeed many suggest the need for finding pager alternatives in healthcare. For example, pagers are not a secure method for communicating as pager messages are unencrypted. They leak information. Pager communications can also be hijacked. What is surprising is that while pagers have many significant reliability issues associated with them, many doctor and healthcare organizations continue to use them rather than seek a pager alternative. Stickiness While the overall popularity of pagers has been in decline over the past several years (see Google trends graph), pagers still maintain stickiness in the healthcare industry. In part this reason is historical as pagers have been used to alert doctors since the 1950s and […] Read more »

OnPage Critical Alerting with Microsoft Outlook

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Let OnPage and Microsoft Office Monitor your Network While it is well known that the Microsoft Outlook client allows you to use rules to forward emails, you might not have ever realized that you can use these rules to enable critical alerting. In fact, critical alerting with Microsoft Outlook is easily enable no matter what monitoring tools you use. Monitoring tools can send emails to your Ops team in case of an outage or security issue. Your Dev team might get an email based on an APM issue. However, rather than having the emails get buried under a mountain of ever growing messages on the email client, you could have critical messages alerting for a ‘server crash’ or ‘slow program response time’ forwarded directly to your OnPage application. Critical alerting with Microsoft Outlook and monitoring tools In our previous blog on email integration with Outlook, we showed how based on various rules […] Read more »

Constant Vigilance in Continuous Delivery – How to do DevOps right

Alastor Moody's mantra of  "constant vigilance" is applicable to DevOps.

The importance of monitoring and alerting in the continuous delivery cycle In the 2016 State of DevOps report, Puppet reported that the top DevOps shops like Amazon or Etsy deploy new software releases multiple times per day. The next tier of companies deploy on a weekly or monthly basis. What is the difference between High and Medium IT performers? More than just tools, it is mindset. In addition to building code, the top DevOps teams have adopted a mindset of “constant vigilance”, as Mad-Eye Moody said to Harry Potter.  Not only should teams always be building but they should also always be testing. Through testing they should remain constantly vigilant – attuned to their software and its performance. And equally important in this process should be incident alerting to let both Dev and Ops know when things go awry. A cautionary tale: What happens without constant vigilance While many DevOps […] Read more »

MTTR by the Numbers

How MTTR is key to effective business

Ignoring MTTR can cost you millions Peter Drucker was famous for saying that “If you can’t measure it, you can’t improve it.” That’s why knowing your MTTR (mean time to resolution) is so important. If you don’t know how long it takes for you to fix issues, you cannot improve on that time. Effectively, MTTR is an important shorthand for your team to know how well they are doing in acknowledging and responding to software, hardware or deployment failures. Here are 3 key ways your team can improve their MTTR: Identifying the root cause is usually the biggest cause of MTTR variability and the one that has the highest cost associated with it. Ensure that information goes to the right person.  When a monitoring system detects an issue and sends an email, use OnPage to make sure that the correct engineer is alerted. Have escalations enabled so that engineers can reach […] Read more »

OnPage uses Tropo to create bilingual office

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Spanish-language phone tree facilitates after-hours at doctor’s office OnPage and Cisco Tropo Back in February of this year, OnPage announced its integration with Cisco’s Tropo technology.  Tropo’s cloud-based API platform enables OnPage to embed real-time communications within the OnPage critical alerting application through the use of voice commands.  Tropo makes it simple for OnPage’s developers to use the Cisco capabilities to create new experiences. CEO Judit Sharon knew that this was a great ‘a-ha’ moment as it would allow many unexpected and serendipitous integrations. But what Judit did not realize was quite the way in which that serendipity would unfold. What we’ve got here is a failure to communicate At the beginning of the summer, OnPage received a call from the offices of Dr. Hector Lopez in Milwaukee, Wisconsin. Eric Eickhorst, the office manager at Milwaukee Family Practice, called OnPage as he was trying to find a way to help […] Read more »

Arkansas Electric Cooperative Corporation Chooses OnPage for Cybersecurity Compliance

OnPage Cyber Security Intrusion Compliance

“OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity intrusion compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.”   – Philip Huff – Director of IT Security Compliance.    OnPage provides secure, high priority notifications in case of cyber intrusions to meet new regulatory requirements. Onset Technology, creator of OnPage® priority messaging, announced today that Arkansas Electric Cooperative Corporation, one of the nation’s largest generation and transmission cooperatives, has chosen OnPage to help meet its regulatory compliance requirements for cyber and physical security event notifications. By providing secure, critical alerts, with predefined escalation protocols, audit trails, receipt and read notifications, IT personnel are immediately notified of potential intrusions. After evaluating two other competing products, the cooperative’s Director of IT Security and Compliance, Philip Huff, and his team chose OnPage for […] Read more »

Boston Marathon 2015

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Reporting:  Sam Sharon for Onset Technology Thankfully, the 2015 B.A.A Boston Marathon went smoothly. Supporters lined the entirety of 26.2-mile course, from Hopkinton to the Prudential Center. At the finish line, banks gave spectators free popcorn and cowbells; and on Heartbreak Hill, retail stores set up food buffets and giveaway stations. True to the New England spirit, even the weather didn’t stop the celebrations. And all across Massachusetts, the echo of “Boston Strong” could be heard.   But now, with the Tsarnaev trial coming to a close on the heels of this year’s Marathon, memories of the 2013 Boston bombings begin to resurface. Unlike before, the whole racecourse was now dotted with Boston Police officers, sheriffs, and even K-9 units on every block. There were over twenty security checkpoints throughout the course, and only clear plastic bags, and purses smaller than twelve inches, were allowed through without a thorough search. The Copley […] Read more »

Pager Service Disruption Worries Quebec’s Rural Communities

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Telus announced that it is canceling its pager service across Canada, effective March 31, 2015. This is cause for worry amongst some residents of Quebec’s rural communities according to CBC News. Several anglophone coastline villages near Labrador, on Quebec’s Lower North Shore, do not have cellphone service. They rely on pagers to reach health-care workers and emergency responders. Without a pager system, according to Rowsell Roberts, volunteer firefighters and health-care workers would have to wait by the phone at home. Another group recommend using two-way radios — a 1950’s technology attempting to cure 21st century urgent messaging needs. Pagers Are Obsolete Fewer and fewer people are using pagers – the devices you hold in your hand – as time goes on. The number of pagers in use has been plummeting each year since their height in the mid-1990s. Nonetheless, as of 2013, about 161,500 Canadians still had paging service subscriptions, according […] Read more »

Leading Global Air-Transport Company Chooses OnPage

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Onset Technology, creator of OnPage Priority Messaging®, announced today that one of the world’s largest helicopter and air-transport service companies has chosen OnPage to help prioritize time-sensitive messaging within the organization. For over 70 years, the rotary and fixed-wing aviation company has been serving international clients with offshore transport, search and rescue, and emergency medical services. Judit Sharon, CEO of Onset Technology said, “We are pleased to have this air-transport leader entrust their time-sensitive communications to OnPage. They tested OnPage and found it to be a bullet-proof solution for their high-priority messaging needs. Speed, reliability, and efficiency can make the difference in critical situations. We are proud to be their solution of choice.” An International air-transport service At any given moment in time, the company’s fleet of aircraft are transporting men and women to the world’s offshore oil rigs and vessels, airlifting injured people to safety, and transferring critically ill […] Read more »

Leading Global Insurance and Investment Company Chooses OnPage

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On November 12, 2014, Onset Technology, creator of OnPage Priority Messaging® announced that one of the world’s largest insurance and investment companies has chosen OnPage to help prioritize time-sensitive messaging within the organization. The insurance and investment company has been partnering with individuals, families and businesses, as advisors, accountants, and service agents for over 100 years and offering them a solid financial foundation, a secure financial future, and peace of mind. Judit Sharon, CEO of Onset Technology, said “We are delighted to have this corporate giant, with assets exceeding $100 billion, entrust their priority, time-sensitive communications to OnPage. They tested our product against their email to SMS system over a large array of metrics and found OnPage to be superior. We are proud to be their solution of choice.” “We have a significant amount of alerting going on that is email based…from pretty much ever system in our environment: Unix, […] Read more »

6 Tips For Establishing a BYOD Policy

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Before we even consider the 6 tips for establishing a BYOD policy, why should companies consider letting their employees bring their own personal devices to work? Some studies show productivity gains by employees using their own devices. Many companies are of the opinion that allowing employees to use their own devices at work increases morale. One survey indicated that almost half of job seekers viewed an organization more positively if it supports their personal device. So, if you are considering letting your employees use their own devices and want to address device security, IT service, and application use intelligently, here are a few tips for establishing an effective BYOD policy for your company. Tip #1: Determine What Devices Are Allowed – And Tell Everyone Today there are many devices (smartphones, tablets, laptops, etc.) to choose from on several systems — Blackberry, iOS, and Android. It is important to let your […] Read more »

COTS Relies on OnPage Priority Messaging Alerts System When Disaster Strikes

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COTS – the Central Ohio Trauma System relied on the OnPage Priority Messaging Alerts System to a help disseminate accurate and timely situational awareness during the sub-zero temperatures of last winter’s Polar Vortex. And, it relies on OnPage today to help save lives whenever disaster strikes.  The Polar Vortex Threatens a Hospital Network In the winter of 2014, the Polar Vortex covered much of the United States and temperatures in Ohio plummeted to record lows. The Central Ohio Trauma System (COTS) received numerous requests from central Ohio healthcare agencies for immediate and accurate communications about an evolving medical emergency. A water main break occurred in one of our major cities, affecting one of our hospital systems causing the shut down of  the entire water supply to the hospital,” recalled Kelsey Blackburn, Critical Incident Response Planner for COTS. “At that point, the main issue was not that they didn’t have power – because they […] Read more »

Internet of Things – Separating the Critical Data

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There’s been a lot of hype about the Internet of Things – but what exactly is the “Internet of Things”, and how will the use and access of critical data affect your life?   The Internet of Things is simply the interconnection of computing devices that are connected to one another and to the Internet. With applications ranging from consumer to consumer, business to business, and government to industries. The abbreviation for it looks like this — IoT.So, what type of devices and applications are we referring to here? Well, hi-tech ones that you might find in a health care setting such as a heart monitoring implant, internet-linked billboards, waste management systems to monitor those who exceed waste limits, smart water systems and meters, wearable devices such as wristwatches that not only monitor time and manage texts and emails, but they also monitor the blood sugar in a person’s system. […] Read more »

Pager Inefficiencies | OnPage Pager Replacement

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The OnPage Pager Replacement is the Answer to poor Hospital Communications. According to a recent study by Dr. Larry Ponemon, of the Ponemon Institute, “…the efficient communication and collaboration among physicians, nurses and other providers is critical to the coordination and delivery of patient care, especially given the increasingly mobile nature of today’s clinicians…” The health care industry continues to rely, for the most part, on Pagers — an antiquated technology. Pagers create inefficiencies that have a significant economic and productivity impact on the health care industry — costing billions. Dr. Ponemon details these inefficiencie in his “Report on the Economic Impact of Inefficient Communications in Healthcare”. These are the four main points : The average care provider wastes more than 45 minutes per day by using outdated communication technologies – that’s almost 6 hours a week. 65% of the time it takes to admit a patient is wasted due […] Read more »

Remembering Pagers or “How to Say I Love You in Three 3’s”

Priority Messaging Healthcare - OnPage - Smartphone Pager Replacement

When Pagers Were King. A couple of decades ago, in its heyday, pagers were unquestionably “The Next Big Thing” – a sleek, hi-tech, futuristic communication device. If you really needed to get in touch – send a page! The buzzing-vibrating sound was sure to get the attention of whoever you sent the page, and they would certainly respond. We’ll, that was the idea, but it really didn’t play out that way. Here’s why: First: You really never knew if they got the page, which is kind of a drag if the page was important. Back then, in the Pager Age (P.A.), there was no such thing as message receipt, message read conformation, or an audit trail. Second: Response time was, by today’s standard, LONG!  But, people really didn’t expect immediacy back then. Of course, that wasn’t really a problem. You could always ask them if they got the page tomorrow –  if […] Read more »

11 Technologies Obsolesced by Smartphones

OnPage - Smartphone Pager Replacement

The Smartphone Revolution is Here! Gone are Camcorders, Pagers and Remotes. Mpeg players, Pagers, and calculators have all been swept into the dustbin of technology and replaced by your smartphone. Today, smartphones can do just about everything these icons from yesteryear could, and much, much more. So, lighten your load. There’s no need to carry around all your old devices anymore — they all can be consolodated into one device, your smartphone. (Violins and Trumpets) Let’s spend a minute reminiscing and shedding a tear for technology devices gone bye, and herald in “The Age of the Smartphone”. The Top-11 Technology Devices Obsolesced By Smartphones Rating Scale: **** (extremley obsolete) *** (very obsolete) ** (quite obsolete) * (obsolete) . Pagers These buzzing-vibrating little devils — I found them annoying — were state of the art in their day, but are now vintage technology. The issue with Pagers is that once you sent […] Read more »

OnPage Secure Priority Messaging Celebrates Its 3rd Birthday

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OnPage secure priority messaging system is celebrating its 3rd birthday this July. In 2013, OnPage grew its user base 100% over the previous year, and we are forecasting another 100% growth in 2014. Today, over a 1000 customers from industries including health care, energy, finance, government, hi-tech, and utilities are using OnPage for accurate, immediate, and reliable communications that assure business continuity. But  OnPage didn’t just arrive on the scene three years ago. Our company transformed itself from a successful enterprise-based product company, offering urgent messaging on the BlackBerry platform, into a 100% cloud-based services company offering OnPage secure priority messaging across all mobile devices, including: Android, Blackberry, and iOS. We were first in the space to make this transistion. Judit Sharon, CEO of Onset Technology, makers of OnPage, said, “It’s been a great challenge and an exciting ride. We still have many of the same customers that started with us in our […] Read more »

The Mobile Health Revolution is Here

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Advances in mobile computing technology are revolutionizing the way teen, parents, grandparents, and businesses communicate, access, and use information. If you think about it, it’s not at all surprising, considering that people check their phones an average of 150 times a day. As of 2014, more than 80% of Americans own and regularly use cell phones. Of those cell phones, 50% are smartphones running iOS or Android operating systems which capable of browsing the Internet and downloading the millions of available Apps.  Anyone who has a teenager knows that mobile computing has taken over. But here’s what may be surprising to some – mobile computing has made major inroads to the professional world, with patient health management at the head of the pack. An Information Week article published in 2011 reported that 80% of doctors use a smartphone or a tablet (such as a iPad) at work. And in another report, […] Read more »

Physicians Are Embracing Mobile Health Apps

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At least two-thirds of American physcians report using mobile health apps on smartphones while working according to a recent MedData Group survey. But almost two-thirds believe that a connected health care system is either more than five years away or simply will never happen. Are you a IT health care professional wondering how the health care and related technology landscape, such as secure messaging and video conferencing, will evolve over the next few years? The findings of the study provides a snapshot of which mobile technologies physicians are using right now — and what they want to be using in the future. Current Mobile Usage: Almost half of doctors say they currently use mobile apps to look at medication interactions The next-highest type of app cited is for diagnosis Less than 20 percent are currently using apps to access electronic health records The Top Three Areas Doctors are Considering for Next Year: […] Read more »

Mass. Tech & Health Care Firms’ Trade Mission to Israel

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Mass. technology and health care leaders will be heading to Israel, along with Gov. Deval Patrick, on an innovation partnership and trade mission. Gov. Patrick and members of the delegation are scheduled to visit companies and business organizations in the innovation economy sectors from May 27  to June 4, 2014. The group will make stops in Tel Aviv and Jerusalem, then Dubai, and finally Abu Dhabi in the United Arab Emirates.    The list of those attending the mission reads like a who’s who of the Bay State tech world. It includes: Barry Cohen, EVP Strategy, PTC Tim Healy, CEO,  Chairman and Co-Founder, EnerNOC Avner Halperin, CEO of EarlySense Robert Kraft, CEO & President of Kraft Industries Fred Lawrence, president of Brandeis University Nicholas Negroponte, Co-Founder & Chairman, MIT Media Lab Tim Rowe, CEO of Cambridge Innovation Center Ido Schoenberg, CEO of American Well Joel Schwartz, senior V.P. for global new business […] Read more »

UltraRAD Chooses OnPage Priority Messaging for Reliable HIPAA Compliant Communication

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OnPage announced today that UltraRAD selected OnPage for their after-hours critical customer support team.   OnPage will ensure that UltraRAD can be immediately reached by its customers requiring emergency support, while at the same time, enable UltraRAD to reliably and securely communicate with and dispatch its technicians as quickly as possible. As a leading medical imaging company, UltraRAD provides vendor-neutral software solutions and cloud-based services to the healthcare industry. UltraRAD specializes in software systems for radiologists, teleradiology service providers, private practices, imaging centers, and hospitals. Any software failure at a customer’s site must be addressed with the utmost urgency as an entire radiology practice can come to a halt. Prior to switching to OnPage, UltraRAD used a hosted VOIP phone system for their messaging needs, but experienced a number of reliability issues. OnPage enabled UltraRAD’s to track all of their incoming and outgoing messages, all in a secure, HIPAA-compliant manner. […] Read more »

OnPage Brings Reliable and Secure Paging to GNS Science

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OnPage announced today that New Zealand’s GNS Science selected OnPage for all their critical communication needs. OnPage will provide GNS Science’s emergency response team the capability to send highly reliable and encrypted messages and alerts with a complete audit trail that automatically notifies the sender when a message was delivered, when it was actually read, and when it was replied to. This will greatly enhance the efficiency of GNS Science’s emergency response team, whether responding to an occurring natural disaster, coordinating public information release, or responding to IT outages that are critical to the detection and monitoring of natural disasters. Prior to switching to OnPage, GNS Science used conventional pagers and experienced a multitude of problems, including spotty coverage leading to missed pages, not knowing whether pages were actually received, having to send multiple pages to get around the 160 character limitation of conventional pagers, and the inconvenience of having […] Read more »

Health IT Market Growth Forecast

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Health IT Market Growth {Via HealthcareitNews) According to the Research and Markets’ North American Healthcare IT Market Report 2013-2017, the market is forecasted to grow at a compound annual growth rate of 7.4% to reach $31.3 billion by 2017 from $21.9 billion in 2012. Many factors contribute to the growth of the Health IT market. To name a few, the rise in pressure to cut healthcare costs, the growing demand to integrate healthcare systems, the high rate of return on investment and so forth. “Healthcare information technology has emerged as a promising development to transform the paper-based healthcare system into a digitized one,” report authors write in a news release. “HCIT also gives clinicians real-time access to patient data, and provides them with support to make the best possible decisions. It streamlines processes and reduces administrative overhead. The impact of IT on healthcare in the past decade has been modest, […] Read more »

Get the Ultimate Control Over Your Messages

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Presenting the world’s most advanced web dashboard for group or individual paging, monitoring response, analyzing and reporting. Previously named Web Management Console, the OnPage Control System allows you to manage all your company’s communications easily and reliably. The system is unbelievably user friendly and intuitive, totally secure, and it allows you to be in complete control under all circumstances. With The OnPage Control System You Can: Send Messages from the office manager desktop and follow up with further instructions upon response Send as many messages as you need in seconds and monitor their status in real time Manage contact information for multiple users and groups Create users in a unified way for easy access Page an individual, group or escalation group Define escalation groups to a list of individuals to ensure prompt response Sync all OnPage contacts to all users’ devices Survey all messages within your organization Comply With HIPAA […] Read more »

OnPage Pager Replacement and Priority Messaging Software can Now be Activated via Your Existing Communication Terminals

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The OnPage Pager Replacement, announced today the release of its new API, enabling seamless integration into all major communication platforms. With the release of its new API (Application-Programming Interface), it is now easier than ever for organizations to adopt and integrate OnPage Pager Replacement into their communication infrastructure, greatly enhancing reliability, accountability, security, efficiency, and compliance with HIPAA and other emerging regulations. With its R&D organization and roots in Israel, today’s announcement by Onset Technology was featured at an event with Massachusetts Governor Deval L. Patrick and Massachusetts and Israeli business leaders at MassChallenge in Boston. The event included the release of important findings by the New England Israel Business Council that describes the multi-billion dollar impact of Israeli-founded companies on Massachusetts and their role as a critical growth engine for the Massachusetts economy, as well as the extraordinary spirit of collaboration and innovation that exists between Massachusetts and Israel.  […] Read more »

OnPage Pager Replacement and Priority Messaging Software can Now be Activated via Your Existing Communication Terminals

Onset Technology, creator of OnPage, announced today the release of its new API, enabling seamless integration into all major communication platforms. Onset Technology, creator of OnPage, is revolutionizing priority mobile communication in Healthcare, Emergency Response and Corporate IT.  With the release of its new API (Application-Programming Interface), it is now easier than ever for organizations to adopt and integrate OnPage into their communication infrastructure, greatly enhancing reliability, accountability, security, efficiency, and compliance with HIPAA and other emerging regulations.  In the Healthcare and Emergency Response sectors, not only does OnPage save lives by ensuring reliable, timely communication, it also reduces costs by streamlining the entire communication process.  Within the Commonwealth of Massachusetts alone, Boston Children’s Hospital, Atrius Healthcare, and MEMA (Massachusetts Emergency Management Agency) are just a few of the organizations that have chosen OnPage for their priority communication needs. With its R&D organization and roots in Israel, today’s announcement by […] Read more »

Minimize Server Downtime or Pay Thousands!

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A recent study done by Ponemon Institute & Emerson Network Power shows that healthcare organizations face an average cost of $690,000 per outage incident. This comes as a 41 percent increase since 2010. The study also shows that larger groups with more extensive IT systems could pay our nearly as much as $1.74 million per incident. These costs come at a hefty price, but server downtime for the healthcare industry can be detrimental to daily operations. The healthcare industry is very dependent on data for all aspects of care including clinical metrics, patient care, and billing and reporting. The fines associated with each incident do depend on a number of factors such as length of data downtime and complexity of downtime.  “This increase in cost underscores the importance for organizations to make it a priority to minimize the risk of downtime that can potentially cost thousands of dollars per minute,” said […] Read more »

Knowledge Is Key For Pager Replacement

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Communication processes are continuing to be streamlined by new technologies and new gadgets. Traditional pagers once used to hold important functionality but now lack very important features. Users who want the paging functionality without the actual pager are turning towards more advanced technologies to replace their pagers.   Users who are looking to replace their pagers should remember that knowledge is key. You want a solution that will be able to provide you complete insight into your paging and communication needs. OnPage is a complete secure and encrypted pager application that operates on your smartphone. The OnPage application allows you to have complete insight and control over your organizations communication.  With OnPage, you get full time-stamped audit trails of all incoming messages. You will know the second a message was sent, delivered, read and replied to, or if the message ultimately failed. OnPage also delivers enterprise visibility to all incoming messages […] Read more »

Secured Texting is NOT Acceptable for Pager Replacement

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Due to the new HIPAA compliance guidelines that came out in September, more organizations rush to get compliant messaging solutions such as secure SMS. However, there are many reasons why secured texting is NOT acceptable for healthcare communication and is NOT a suitable replacement for pagers. 1) Secured Texting does NOT enable messages to be sent through multiple platforms; messages can only be sent through the application 2) Secured Texting does NOT provide persistent alerts until the message is acknowledged; it will only alert you once. 3) Secured Texting does NOT offer a repeated delivery until your device is operational 4) Secured Texting does NOT have a time stamped audit trial for ALL messages 5) Secured Texting does NOT allow for group or escalation group messages. 6) Secured Texting IS NOT fully HIPAA compliant. It does not archive messages. If you are using secured texting as your messaging solution, you […] Read more »

Privacy & Security Breaches

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In the healthcare industry, a patient’s privacy and security are held to the highest standard. Healthcare professionals and organizations must adhere to many rules & guidelines including the HIPAA Security Role, HITECH act and the Joint Commission.  Breaching these deep regulations can result in expensive fines and lack of patient confidentiality. Nevertheless, these breaches do occur more frequently than to be expected. One way these occur is due to nosy employees. In October of this year, Allina Health system in Minnesota notified more than 3,800 patients that one of its medical assistants had accessed their PHI improperly for more than three years. In this time frame she had accessed, patient’s names, DOB’s, clinical data, health insurance information and partial Social Security Numbers. They were able to seek out who was responsible for these breaches by following the audit trail of that patient’s record. Another way in which privacy & security breaches occur is due […] Read more »

Email & SMS: NOT Good Enough For IT Monitoring

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Are you an IT Administrator staring at your phone’s screen all day waiting for an email or text?  Have you ever missed a CRITICAL email or text because it didn’t grab your attention? Using email and SMS for network alerts has been a widely used practice since the early 90’s, but is not an effective and efficient way of receiving these kinds of CRITICAL alerts.  Alert notifications are a crucial part of your system monitoring. Missing even one single email or text can result in downtime which can also result in revenue loss, reputation damage, and potential customer defections. System monitoring without a noticeable alert is like getting a Pizza delivered to your building but not knowing when, so unless you sit there by the lobby waiting for that Pizza, by the time you find the Pizza it’s stale and cold. OnPage helps to eliminate this process so that you can receive your […] Read more »

IT Alerts: How to Improve Responsiveness

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Click to read the entire Whitepaper- IT Alerts_ How To Improve Responsiveness As an IT Professional, receiving CRITICAL alerts in a timely manner can be the difference between company up-time and down-time.  You need to ensure that you receive these alerts promptly and effectively in order to ensure operations are running smoothly.  To accomplish this, you must first increase your response rates to these CRITICAL messages. This can be done by starting with these three, very important actions.  1) Ensure your IT team gets alerted immediately on their mobile devices about pending problems or performance degradation with a unique continuous alert. Your team needs to have a distinguishable and persistent alert that will immediately grab their attention and will keep them from ever missing a message. Using SMS or email for CRITICAL alerts should be omitted for this reason. OnPage has a very distinct alert that will grab your attention immediately. […] Read more »

OnPage Gets 90% Review Rating

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Recently, The Smartphone App Review reviewed OnPage and gave us a 90% rating! Here is what they had to say… “OnPage is a fantastic addition to the capabilities of the iPhone, as it adds full pager abilities to the iOS device, and also for Android and BlackBerry, which are also supported. This is great news for medical professionals and many more working people, as this fills a crucial hole in the mobile armoury of the three ecosystems. The app is very easy to set up, and once you have registered you will be ready to go. There are plenty of options to play around with, as the app comes with eight ringtones, the ability to set up custom predefined responses, reminders, and you can even sync your iOS contacts with your new pager. The ability to communicate, instantly and without and of the ‘fluff’ that other apps use, and even […] Read more »

Ready Or Not: HIPAA Just Got Tougher

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September 23rd was the final deadline for vendors that provide services to HIPAA-covered plans known in HIPAA parlance as “business associates” – the new regulations do introduce fundamental change. Under the new regulations, business associates are required, for the first time, to comply with the HIPAA Security Rule, many provisions of the HIPAA Privacy Rule, and are subject to direct enforcement action by the U.S. Department of Health and Human Services (HHS). OnPage, a virtual two-way pager application for iPhone, Android & Blackberry is a secure, and fully HIPAA compliant solution for anyone in the healthcare industry. If you are currently using non HIPAA Compliant solutions for your critical messages, you can turn to OnPage and rest easy knowing you are in full HIPAA compliance. OnPage-full HIPAA compliance messaging solution Secure Encrypted Communication- Encrypted from end to end. Archiving ability- Archive all of your messages for HIPAA security standards Remote Wipe Ability- Remotely wipe all of your users […] Read more »

Daily App Show Video Review

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  The Daily App Show recently reviewed the OnPage application with a video demonstration. The video walks you through the OnPage’s user interface, message history and message status. The reviewer also showcases OnPage’s full audit trail by snoozing an incoming message, and then going into that message’s audit trail to show the lag between sent, delivered and the time stamp of when it was actually read.               Click to see the entire review Please follow and like us: Read more »

OnPage NEW Features: Message Forwarding

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OnPage recently announced the release of an enhanced version of the OnPage pager application for iPhone, Android and Blackberry devices. These new features will provide users with strengthened security and reliability for their mobile communication needs. The new release will also provide greater flexibility and customization capabilities to meet the specific needs of its customers. One of these new features is the ability for organizations to forward their messages onto other OnPage users or groups. The message forwarding feature will allow OnPage users to easily forward messages they receive to another OnPage user or group in case they are unavailable to respond, or someone else is more suitable to respond to the message. This ultimately allows for messages to get to the right person at the right time, without the sender wasting time identifying and resending the message to that person. To learn more about the new features of the […] Read more »

OnPage Pager Replacement and Priority Messaging Application Strengthens Security and Increases Efficiency with New Enhanced Version

To Read The Entire Press Release Click Here Onset Technology, creator of the OnPage Pager Replacement and Priority Messaging Application, releases new version with security and efficiency enhancing features such as Remote Wipe, Contact Sync, Message Forwarding and New Ringtones OnPage announced today the release of an enhanced version of the OnPage pager application for the iPhone, Android and Blackberry devices. New features will provide users with strengthened security and reliability for their mobile communication needs. The new release will also provide greater flexibility and customization capabilities to meet the specific needs of its customers. One of the top ten issues hospitals are facing during 2013 is Mobile Communication Security. According to the PwC Health Research Institute, 69% of consumers surveyed said they were concerned about the privacy of their medical information if providers accessed it through mobile devices. “The rising concern over hospital privacy and security is due to […] Read more »

Michiana Hematology Oncology Chooses OnPage Pager Application for Improved Communication, Reliability and Convenience

To Read The Entire Press Release Click Here A leading Hematology/Oncology practice in Indiana can now communicate faster and more efficiently with OnPage’ secure, HIPAA compliant application. Onset Technology, creator of OnPage Mission Critical Messaging and Pager Application for Android, iPhone and Blackberry, announced today that Michiana Hematology Oncology’s Advanced Centers for Cancer Care selected OnPage. Michiana’s physicians and staff are now relying on OnPage for secure, HIPAA-compliant communication using smartphones, therefore eliminating the need to carry additional paging devices. By upgrading to OnPage, not only has paging reliability greatly increased, but Michiana’s staff is always informed as to the status of each message, including automatic notification when a message is received and when it is actually read and responded to. Michiana Hematology Oncology’s Advanced Centers for Cancer Care represent the largest team of board- certified medical, radiation and gynecological oncologists in northern Indiana. Michiana has distinguished itself by its […] Read more »

Michiana Hematology Oncology Chooses OnPage For Improved Communication, Reliability and Convenience

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OnPage announced today that Michiana Hematology Oncology’s Advanced Centers for Cancer Care selected OnPage for their priority messaging. Michiana’s physicians and staff are now relying on OnPage for secure, HIPAA-compliant communication using smartphones, therefore eliminating the need to carry additional paging devices. By upgrading to OnPage, not only has paging reliability greatly increased, but Michiana’s staff is always informed as to the status of each message, including automatic notification when a message is received and when it is actually read and responded to. Michiana Hematology Oncology’s Advanced Centers for Cancer Care represent the largest team of board- certified medical, radiation and gynecological oncologists in northern Indiana. Michiana has distinguished itself by its leadership in medical technology, treatment options, clinical research, and patient care. With locations in Crown Point, Elkhart, Mishawaka, Plymouth/South Bend and Westville, patients receive the most sophisticated and trusted cancer care available in the region. Now with the […] Read more »

SJH Cardiology Associates Chooses OnPage Priority Messaging for Dependable HIPAA Compliant Communication

Onset Technology, creator of OnPage pager replacement for Android, iPhone and Blackberry, announced today that SJH Cardiology Associates selected OnPage for dependable HIPAA compliant, encrypted messaging among their MDs and Staff, using a variety of Smartphones. OnPage provides SJH reliable and secure communication that protects patient information, and automatically notifies the sender when the message was delivered and when it was actually read. Located in Central New York, SJH Cardiology Associates specializes in the detection, diagnosis, and treatment of cardiovascular disease. SJH Cardiology Associates provides the highest quality of care to their patient population, implementing the most advanced methods of Early Detection, Clinical Management, Prevention, Education, and Rehabilitation of the cardiovascular disease process. Now, with OnPage Priority Messaging, they will also make use of the latest communication technology to ensure that their MDs and Staff are always informed and immediately reachable in emergency situations. As a cardiovascular practice, messaging reliability […] Read more »

SJH Cardiology Associates Chooses OnPage for Dependable HIPAA Compliant Communication

SJH Cardio

OnPage announced today that SJH Cardiology Associates selected OnPage for dependable HIPAA compliant communication and encrypted messaging among their MDs and Staff, across a variety of smartphones. OnPage provides SJH with reliable and secure communication that protects patient information, and automatically notifies the sender when the message was delivered and when it was actually read. Located in Central New York, SJH Cardiology Associates specializes in the detection, diagnosis, and treatment of cardiovascular disease. SJH Cardiology Associates provides the highest quality of care to their patient population, implementing the most advanced methods of Early Detection, Clinical Management, Prevention, Education, and Rehabilitation of the cardiovascular disease process.  Now, with OnPage Priority Messaging, they will also make use of the latest communication technology to ensure that their MDs and Staff are always informed and immediately reachable in emergency situations. A key factor in SJH’s decision to select OnPage was the ability to have […] Read more »

OnPage Pager Application Celebrates 2nd Birthday!

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Hard to believe, we are already two years in the market!! The OnPage pager application for Android, iPhone and Blackberry was the FIRST in the market to offer hosted Paging service on Smartphones.  Not the traditional paging service capabilities on Android, iPhone and Blackberry but smart paging that ensures efficiency, accountability and reliability. For most individuals, Paging is an 80’s term. Most will say “I used to carry a pager 20 year ago…” or “Who still needs a Pager these days?” But the answer is simple: Paging is a term used to describe urgency, priority messaging which we all still need, and thus it should not be associated with the actual pager device of yesteryear.  Today’s paging allows you to be informed as to the message status, allows you to reply to a page and even initiate a page to another OnPage user, all at your fingertips on your smartphone. […] Read more »

Worried About HIPAA Compliance?

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A recent study done by the Ponemon Institute on the Risk of Regulated Data on Mobile Devices & In The cloud concluded that cloud based storage and mobile applications are the typical sources for safety concerns in clinical settings. The survey included 781 IT and data security practitioners and found that 59 percent of respondents said their organization permits employees to use their personally owned mobile devices (BYOD) to access and use regulated data. However, only 35 percent of organizations have a policy that tells employees what is acceptable. Of those respondents who say their organizations permit employee owned devices in the workplace, an average of 53 percent of employees in these organizations use their own devices to access and use regulated data, When it comes to communication in the healthcare sector, HIPAA Compliance should not be a concern when organizations can turn toward OnPage Priority Messaging.  OnPage is a virtual […] Read more »

Hospitals Concerned Over Privacy & Security

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PwC Health Research Institute identified that the need for mobile security was one of the top ten issues hospitals will face in 2013. The report also found that 69% of the consumers surveyed said they were concerned about the privacy of their medical information if providers accessed it through their mobile devices. The rise in mHealth over the years has given tremendous growth to Hospitals and Healthcare organizations worldwide.  With this advancement, comes the concern of privacy and security for patient health information. The ability to use smartphones has opened a lot of doors for hospital communication, however the organizations using this technology must not succumb to any applications or solutions that are not secure, and not HIPAA compliant. Healthcare organizations can turn toward OnPage Priority Messaging for their communication needs.  OnPage is a secure, HIPAA compliant application that works on iOS, Android and Blackberry Devices.  The OnPage pager app turns […] Read more »

Hospitals Losing BILLIONS over Outdated Pager Technology!

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“U.S hospitals are wasting billions of dollars every year by having their staff use archaic communication technology like pagers” (CNN Mo ney) According to a new study by technology research firm Ponemon Institute, physicians and nurses working in hospitals waste an average of 46 minutes a day when they use beepers to exchange information about patients, rather than using updated technology like smartphones. The study goes on to say that the cost of lost productivity for hospitals due to outdated technology like pagers translates to more than $8 billion annually! Hospitals that can make the switch to a more updated technology like OnPage Priority Messaging- a pager replacement application that combines the functionality of a pager but with the power and convenience of a smartphone. OnPage can increase their productivity levels, and allow them to reduce unnecessary spending on outdated technology like pagers. The respondents of the survey also mentioned […] Read more »

Email Alerts for Network Monitoring – Is Email Enough?

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Using Email and SMS alerts for network monitoring such as Nagios, Zabbix or Solarwinds has been the practice since the early 90’s. But in an era of Smartphone in which we get thousands of email messages,  IT experts ask themselves: “Is email still the right alert medium? Would I now stare at my inbox, each time I get an email, waiting for that critical email? Is SMS the right alert? Will it draw my attention?” Alerting is a crucial part of your system monitoring. A system monitoring without a conspicuous alert when something is amiss is like getting a Pizza delivered to your building but not knowing when, so unless you sit there by the lobby waiting for that Pizza, by the time you find the Pizza it’s stale and cold. OnPage, a virtual pager app for your iPhone , BlackBerry, and Android smartphones.  OnPage cuts through the clutter on your smartphone to deliver those critical alerts immediately. You can set […] Read more »