ChatOps – Secret to great incident management in DevOps teams of 20 or 2000


Chat your way to excellence DevOps is constantly trying to improve production through automation, collaboration and tools. ChatOps is often the paradigm which brings these tasks together into a single conversation. In ChatOps, “chat applications and tools for real-time communication and task execution [are distributed] among members of development and IT operations teams”.   Yet often times the proponents of ChatOps don’t pay sufficient attention to the incident management component part of the operation, preferring instead to look at the bots and chat room tools. However, as James Fryman noted in his talk on ChatOps: Technology and Philosophy at Geekdom San Francisco “the shared context [of chat rooms] allows everybody to see and collaborate around things that happen. This is super amazing [for] the incident management space.” Specifically, though, when high priority or critical alerts occur, notifications need to be used to broadcast the incident beyond the chat room and ensure the conversations […] Read more »