Why SMS is NOT Suitable For Doctors

Text messaging over the last decade has become a mainstream form of communication, but does that mean that it is appropriate to be used among doctors? The critical messages sent among doctors are different than communications in any other industry. They often contain private and time sensitive information regarding patients; therefore, doctors are required to be in accordance with HIPAA (the Health Insurance Portability and Accountability Act).

Text messaging is NOT HIPAA compliant and therefore texting and doctors simply do not mix. Failure to comply with HIPAA could result in fines of up to $250,000 or ten years in jail. OnPage provides a simple priority messaging solution that fully complies with HIPAA standards to ensure your messages are encrypted, immediate, and auditable.

Why SMS does NOT Adhere to Patient Safety: 

1.Text messaging is NOT encrypted

2.Text messaging cannot show full audit trails of when the messages are received and read

3.Text messaging cannot ensure priority delivery; a message about a patient in critical condition could be in queue behind a teenagers “haha” text message

4.Text messaging only works over cellular networks – without the redundancy of Wi-Fi



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