What you need to know about MTTR and why IT MaTTeRs

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What all engineering teams should know about MTTR In the IT world, performance is everything. So when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both a manager and an engineer, you need to minimize your MTTR –Mean Time To Resolution- in order to comply with your SLAs – service level agreements – and keep your group at the top of its game.  This article will highlight the issues impeding effective MTTR management and offer insights on how to improve use of MTTR as a metric. Who cares about MTTR I have put the importance of MTTR out there and have not defined to whom in particular the metric is important. But the truth is that just about everyone in engineering uses MTTR to measure how long it takes their teams to resolve an incident after it has […] Read more »