OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services.  Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem  When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged. OnPage: The Solution  By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to […] Read more »

Differentiate your MSP from the Competition

How to differentiate your MSP

The habit of highly effective MSPs At OnPage, we spend a lot of time speaking to MSPs and learning about the growth in IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tools is not a job that small businesses can or should attempt to accomplish on their own.  These small and medium businesses need the advice and counsel of an experienced technology provider. Important to note as well though is that as the potential for profit increases, so will the potential for competition. Where there is profit, there is competition. And if all MSPs are providing a similar package of goods, how can an MSP differentiate themselves? How to differentiate your MSP OnPage recently visited IT Nation in Orlando. It was a great conference that allowed us the chance to talk to a number of clients as well as the chance […] Read more »

OnPage Priority Alerting for MSPs

OnPage Announces Priority Alerting as a Service for MSPs

Priority Alerting as a Service for MSPs Strong demand at IT Nation 2015 over the recent ConnectWise integration, spurs a new program offering for MSPs. Hot off of a hugely successful showing at IT Nation, OnPage Corporation, a leader in cloud-based Priority IT Alerting announced today the availability of OnPage’s award-winning Priority Round-Trip Alerting as a new service offering for MSPs.  The program gives MSP and IT Services Organizations the ability to provide, deploy and manage advanced alerting and notification on behalf of their current and future customers. “The response to our latest integration with ConnectWise was extremely positive,” said Roger Hodskins, VP of WW Sales and Alliances at OnPage.  “The MSPs adopting OnPage have told us they are continuously pushing to provide better service levels to their clients, and wish to leverage those tools as a profitable new service.  This new program allows them to do both. “   Under […] Read more »

OnPage: ConnectWise Invent Partner

ConnectWise Invent Partner - OnPage

OnPage Appointed as Certified ConnectWise Invent Partner!   Based upon its groundbreaking Round-Trip Integration with ConnectWise,  OnPage is pleased to announce that it has been appointed by ConnectWise as Certified Partner in the Labtech/ConnectWise Invent Developer Program.   We look forward to OnPage for ConnectWise appearing in the ConnectWise marketplace in January with new features which bring the industry’s leading Priority IT Alerting to ConnectWise users worldwide. For more information: OnPage Partner Program THE VALUE OF PRIORITY ROUND-TRIP ALERTING™ ConnectWise knows their customers need to assure that critical alerts not only reach the right person at the right time but are acted upon. The key is providing automatic, intelligent alerting that generates a complete audit trail.  All from within the ConnectWise console. NOTE:  Please View Video Full Screen, 1080p HD ConnectWise Application Partner Program: ConnectWise Invent is a unique program combining readiness, support, certification and awareness for vendor integrators. Through the […] Read more »

OnPage – IT Nation 2015

IT Nation 2015

OnPage Corporation Presents Round-Trip Alerting for ConnectWise at IT Nation OnPage is a Secure Round-Trip IT Alerting, Audit Trails & Critical Incident Feedback System for the ConnectWise, IT Business Management Platform. The Industry Standard System for Secure Messaging brings a new level of IT Alerting to the World’s Leading IT Business Management Platform. Waltham, Massachusetts – OnPage Corporation, a leader in cloud-based IT priority alerting, announces OnPage for ConnectWise at IT Nation 2015. By leveraging the robust capabilities of the ConnectWise API, ConnectWise users now have seamless access to OnPage from within the ConnectWise interface.   Not only can IT Alerts and Notifications be sent automatically based upon customizable incident and ticket criteria, but the entire alerting process – including escalation and response, are updated in the relevant ticket in real-time. “With IT downtime approaching $8000 per minute, every second counts on reaching the on-call support staff and being assured that they have […] Read more »