During an emergency, swift delivery of critical information is key to successfully managing a crisis. Unfortunately, when teams don’t employ effective emergency notification software, response times can be significantly delayed. That’s why choosing the best emergency notification system software for your team ultimately ensures that notifications are always delivered promptly to ensure the protection of … Continued
How Effective Are Your Alerting Rules? Recently, I came across this Reddit post highlighting the challenges of having ineffective alerting rules: And, here at OnPage we have experience with various companies who have dealt with just that, so I felt I should share some of our top tips for creating effective alerting rules in this … Continued
The Need for Incident Management Several challenges impact customers and operations of utilities and energy companies, including aging infrastructure, cybersecurity threats, inclement weather, operational failures and transmission interruptions. These challenges can cause prolonged service disruptions, potentially leading to customer attrition and irreversible damage to businesses. Responding quickly and efficiently to incidents is critical to minimize … Continued
What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued
When an incident strikes, every second counts. MTTR, or Mean Time to Respond, measures how quickly your team reacts once a problem is detected. It’s one of the most important metrics in incident management because the faster you respond, the faster you can contain and resolve critical issues. In this guide, we will explore what … Continued
