Why proper incident management is key to proper IT management

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high price of IT downtime, organizations face: “an average of five downtime events each month, with each downtime event being expensive indeed: from $1 million a year for a typical midsize company to more than $60 million for a large enterprise.” The major cause of this downtime is equipment failures which account for almost 40% of downtime. The second most frequent cause of downtime is human error which accounts for 25% of downtime. Cybersecurity accounts for only about 10% of […] Read more »

Major Transportation Company Adopts OnPage for Priority IT Alerts and Incident Management.

Critical Alerts - Transportation - OnPage

OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More…   Incident Management A Manager in the Transportation Company Characterizes the Comprehensive Deployment of OnPage as a Critical Application of the System in a Zero Downtime Environment. OnPage IT Alert Management Software continues to play a mission critical role in key incident management environments. With OnPage, the Transportation Company’s IT team now has “can’t miss” messaging visibility, real-time actionable alerts, faster resolution times and increased productivity. What follows is a recap of a recent IT department interview. Chip C. is an IT manager for a major US Transportation Company. Previously he was the Manager of an IT operations team that managed and maintained all of the servers in the infrastructure environment which included the servers that were hosting everything web based, including the entire website presence. Notably, he was an early adopter of OnPage as an IT secure messaging application, […] Read more »