Why proper incident management is key to proper IT management

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high price of IT downtime, organizations face: “an average of five downtime events each month, with each downtime event being expensive indeed: from $1 million a year for a typical midsize company to more than $60 million for a large enterprise.” The major cause of this downtime is equipment failures which account for almost 40% of downtime. The second most frequent cause of downtime is human error which accounts for 25% of downtime. Cybersecurity accounts for only about 10% of […] Read more »