OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services.  Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem  When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged. OnPage: The Solution  By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to […] Read more »