OnPage: The perfect companion for IT monitoring tools

monitoring systems

Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle critical incidents. Tickets created in IT monitoring tools like ConnectWise or through other mechanisms were getting to the NOC team but falling through the cracks and not getting elevated. Solution OnPage’s persistent alerting tool provided a fail-proof escalation mechanism. Some of the benefits were: Sent an audible alert to the NOC team when a ticket was created by the IT monitoring systems. Improved engineer workflow. Budget friendly. Reduced downtime and ensured every incident was handled within times specified by the SLA. Easy to deploy with virtually no learning curve. Reliable on-call scheduler with escalation. Conclusion  OnPage allowed ANP to tap key engineers for […] Read more »

OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services.  Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem  When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged. OnPage: The Solution  By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to […] Read more »

OnPage Priority Alerting for MSPs

OnPage Announces Priority Alerting as a Service for MSPs

Priority Alerting as a Service for MSPs Strong demand at IT Nation 2015 over the recent ConnectWise integration, spurs a new program offering for MSPs. Hot off of a hugely successful showing at IT Nation, OnPage Corporation, a leader in cloud-based Priority IT Alerting announced today the availability of OnPage’s award-winning Priority Round-Trip Alerting as a new service offering for MSPs.  The program gives MSP and IT Services Organizations the ability to provide, deploy and manage advanced alerting and notification on behalf of their current and future customers. “The response to our latest integration with ConnectWise was extremely positive,” said Roger Hodskins, VP of WW Sales and Alliances at OnPage.  “The MSPs adopting OnPage have told us they are continuously pushing to provide better service levels to their clients, and wish to leverage those tools as a profitable new service.  This new program allows them to do both. “   Under […] Read more »

OnPage: Control Networks

Control Networks - OnPage

OnPage announces the expansion of our sales and support to Australia with the Signing of Control Networks, Inc. as an OnPage Authorized MSP/Reseller. With over 25 years of experience providing IT Services, Control Networks is leveraging  OnPage for ConnectWise integration internally to improve response times for their customer support. Control Networks is also offering Priority Alerting as a Service via the OnPage MSP Platform.   “After looking at other products on the market, OnPage ticked all the boxes for us. Part of our business is running a IT Helpdesk for national customers, and when things go wrong, we need to know about it immediately. In conjunction with our monitoring software, we now have a complete, reliable solution. We are recommending OnPage to our other IT clients, and it’s very easy. Well done OnPage.”  Allan Michelmore, CEO of Control Networks.   Australian organizations interested in OnPage can contact Control Networks at www.controlnetworks.com.au About […] Read more »

OnPage – IT Nation 2015

IT Nation 2015

OnPage Corporation Presents Round-Trip Alerting for ConnectWise at IT Nation OnPage is a Secure Round-Trip IT Alerting, Audit Trails & Critical Incident Feedback System for the ConnectWise, IT Business Management Platform. The Industry Standard System for Secure Messaging brings a new level of IT Alerting to the World’s Leading IT Business Management Platform. Waltham, Massachusetts – OnPage Corporation, a leader in cloud-based IT priority alerting, announces OnPage for ConnectWise at IT Nation 2015. By leveraging the robust capabilities of the ConnectWise API, ConnectWise users now have seamless access to OnPage from within the ConnectWise interface.   Not only can IT Alerts and Notifications be sent automatically based upon customizable incident and ticket criteria, but the entire alerting process – including escalation and response, are updated in the relevant ticket in real-time. “With IT downtime approaching $8000 per minute, every second counts on reaching the on-call support staff and being assured that they have […] Read more »