ChatOps – Secret to great incident management in DevOps teams of 20 or 2000


Chat your way to excellence DevOps is constantly trying to improve production through automation, collaboration and tools. ChatOps is often the paradigm which brings these tasks together into a single conversation. In ChatOps, “chat applications and tools for real-time communication and task execution [are distributed] among members of development and IT operations teams”.   Yet often times the proponents of ChatOps don’t pay sufficient attention to the incident management component part of the operation, preferring instead to look at the bots and chat room tools. However, as James Fryman noted in his talk on ChatOps: Technology and Philosophy at Geekdom San Francisco “the shared context [of chat rooms] allows everybody to see and collaborate around things that happen. This is super amazing [for] the incident management space.” Specifically, though, when high priority or critical alerts occur, notifications need to be used to broadcast the incident beyond the chat room and ensure the conversations […] Read more »

7 Ways DevOps Can Avoid Alert Fatigue

7 ways to avoid alert fatigue

Being on-call doesn’t have to mean you’re always tired The introduction of monitoring into the DevOps world means alerts will occur 24/7 and that there will be alert fatigue in DevOps. Monitoring needs alerts in order to be effective but the issue is that while our technology is 24/7, humans cannot work in a similar fashion. Even if engineers do attempt to push at the margins and be on-call longer and later, there are considerable health, psychological and work-related effects. Even with on-call schedules, burnout is inevitable. There are also significant financial implications for companies if they have stressed, unhappy and sleep deprived engineers. For example, engineers who are feeling the stress of alert fatigue are likely to leave for greener pastures, leaving their employers without their knowledge reservoir and needing to rehire which can cost as much as 30% of the individual’s salary. Clearly, 24/7 alerts need to be […] Read more »

Slack – Real-Time Priority Alerts with OnPage

SLACK - OnPage Integration

OnPage Adds Critical Alerts & High Priority Messaging for Slack. OnPage, a pioneer in cloud-based incident management and IT alerting, features Secure, Real-Time Priority Alerts for Slack as a powerful addition to its rapidly growing list of key integrations. The OnPage team is very pleased to offer The OnPage Slack Integration to complement its popular messaging app. OnPage and Slack coordinate all of your communications together in one place for real-time messaging, archiving and search for modern teams. Need secure one-on-one messaging from within a Slack chat? Private conversations are no problem with the Slack OnPage integrated system! All organizations, MSPs and IT departments can select which Slack incidents trigger OnPage high priority messaging to individuals or groups via a secure application on their mobile devices. Users can also monitor delivery of alerts as well as responses in real-time from within Slack.  OnPage’s Alert-Until-Read™ technology assures no more lost alerts […] Read more »