OnPage enhances incident response through persistent, high-priority mobile alerting, digital on-call schedules, alert escalations and more. The system is built for response teams, such as those in healthcare and IT support.
Never miss a critical alert with OnPage! Discover how OnPage’s incident alert management system works and how it streamlines response team workflows.
Enable teams to set escalation policies, alerting the next on-call responder if the first is unavailable.
Gain intelligent insights into your team’s incident load by month and response performance.
Communicate with responders and groups via secure messaging.
Enable incident teams to distribute work among responders. Ability to make one-time manual changes to recurring schedules.
Mass notify vendors, customers, patients and staff during critical events.
Enable web console managers to initiate threaded, real-time communications with mobile response team members.
Override the silent switch. OnPage mobile alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged.
Know the exact status of the message with full time-stamped audit trails and message logs.
No more, “I didn’t receive the message” excuses!
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.
Escalate alerts to the next group or responder if an on-call member is unavailable. Enable redundant messaging to phone, SMS and email.
Analyze incident response time with real-time reporting. See how many alerts go unanswered and look at trends to help optimize workflows.
Schedule the on-call team as a group or as individuals, eliminating manual errors. Schedule exceptions allow managers to make one-time manual changes to on-call, recurring schedules.
Callers can connect with after-hour teams via real-time phone calls. Streamline after-hours communication by allowing callers to leave a callback number and/or voicemail.
Automate the alert notification process. Allow teams to configure escalation policies.
Receive real-time insights on the status of messages.
Differentiate the severity of alerts by setting notification priorities.
Attach voice messages to provide additional incident information.
Override the silent switch on all mobile devices. Receive persistent alerts for up to eight hours until acknowledged.
Securely collaborate with team members through images, videos or documents.
Forward messages to the next on-call user if the first person is unavailable.
Enable users to configure quick reply options and help them save time.
Integrate with RMM, PSA, monitoring tools and IoT sensors. Combine OnPage with electronic health records (EHRs) and healthcare scheduling systems.
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines.
Use built-in secure messaging on the mobile application and communicate with team members promptly.
Report on any failed alerting workflows with time-stamped details on escalation fail-overs.
Manage on-call schedules and rotations. Automate alerts to responders according to set schedules and make manual, one-time changes to on-call shifts.
Automate alert escalations to responders and groups using the rule-based algorithm. Set escalation intervals, factors and orders.
View real-time stats on responder and group workloads based on each responders’ alert volume and escalation order.
Use built-in, two-way messaging that securely supports attachments and predefined responses.
Group together responders belonging to certain processes or activities and customize alerts for each group.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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