Effective incident alert management is crucial for organizations to minimize downtime, mitigate risks, and ensure business continuity.
It helps ITOps, SRE, DevOps, helpdesks, business continuity teams and beyond to gain a reliable alert engine for all critical notifications, streamline the incident response process, improve communication and collaboration among teams, and enhance overall incident resolution times.
Enhancing Incident Alert Management with OnPage
Incident Escalation and Assignment
The OnPage IT service alerting (ITSA) system consists of a secure mobile messaging application and a dynamic web-based console. OnPage enables teams to reduce outages, improve productivity and keep digital services always on.
OnPage provides alert escalations, fail-safe digital schedules, redundancies, incident reports and Alert-Until-Read capabilities for IT teams across all industries. With OnPage, teams can shrink resolution time by automating the entire incident management process and eliminating human error.
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Respond to Critical Issues Before They Impact Your Clients
Experience streamlined alert management with our automated alert routing and on-call management system. Acting as a central command center, OnPage efficiently directs alerts from various sources—emails, monitoring tools, ITSM platforms, RMM systems, chat apps and more—to the designated on-call service owner.
In the rare event of an initial responder’s unavailability, OnPage dynamically reroutes alerts based on on-call schedules and escalation protocols, ensuring swift attention to critical notifications, whether during business hours or after.
By freeing technical teams from constantly watching for alerts or remaining in a state of hypervigilance, OnPage enables them to focus on their core responsibilities with the assurance that they will be promptly “paged” of any incidents.
Empower your on-call technicians by delivering high-priority, distinctive, and contextually relevant alerts straight to their mobile phones, ensuring rapid response to critical issues.
Utilize OnPage’s automation-driven workflows, supported by a fail-safe on-call scheduler and escalation manager, to automatically direct critical alerts to the appropriate responder.
Seamlessly integrate with other systems to initiate incident responses based on keywords, enhancing responsiveness and simplifying incident management processes.
