Amion is a widely adopted physician scheduling solution. It allows healthcare organizations to configure and manage on-call schedules to create an equitable workplace for care teams.
Care teams can update Amion on-call schedules to meet the requirements and needs of their hospitals. The platform enhances team collaboration and ensures that organizations deliver exceptional patient care.
By combining Amion’s scheduling solution with OnPage’s HIPAA-compliant clinical communications platform, healthcare organizations can give patients and staff instant 24/7 access to on-call physicians while eliminating the need for operator or call center services. The solution is flexible and can be configured for healthcare organizations, departments, and staffs of all sizes.
Here’s how the Amion OnPage integration works:
Using OnPage’s dedicated lines feature, patients can call one number, hear a customized greeting (multiple languages are supported), select from a phone menu to leave a callback number and, optionally, a voicemail message to the desired specialty or department.
The on-call physician (based on Amion’s scheduler) associated with the selected department receives an alert on her OnPage smartphone app with the callback number. If the patient left a voicemail message, it appears as an attached voice file.
If the on-call physician does not return the call within a pre-determined amount of time, an OnPage alert is automatically triggered to the next on-call physician. This ensures that patients always receive calls back promptly.
Get instant visibility on alerts, escalations, and acknowledgment with time-stamped audit trails to ensure that each call is being managed appropriately and effectively. Reports show each call that triggered an alert, when it was created, who responded, and when they responded.
OnPage’s latest integration adds value to the Amion physician scheduling platform. Combine the power of on-call scheduling with high-priority, critical notifications.
Through the integration, healthcare teams can:
Note: While OnPage’s alerting app integrates with several other scheduling solution providers, users may not be able to view their schedules on their phone app. To overcome this limitation, we recommend switching to OnPage’s native scheduler, which enables users to access schedules on the go.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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