The habit of highly effective MSPs At OnPage, we spend a lot of time speaking to MSPs and learning about the growth in IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tools is not a job that small businesses can or should attempt to accomplish … Continued
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How to make sure IT on-call works for you I spent a bit of time on Reddit the other day and thought it interesting just how many posts were focused on IT on-call and on-call scheduling. Some posts were rants on horrible customers – who hasn’t had some of those? Some actually wrote about positive … Continued
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How does OnPage connect wisely with ConnectWise? A question many asked us at IT Nation 2016 in Orlando last week was ‘How do you connect with ConnectWise?’ The simple answer is, through a direct API. ConnectWise’s robust ticketing system sends a message when a ticket is created. OnPage turns that message into a loud and … Continued
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OnPage facilitates Cygnus Systems’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Michigan-based MSP Cygnus Systems Inc. has grown faster than Plasticman. Through OnPage integration, Cygnus has been able improve its response time to critical IT alerts , grow … Continued
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Incident Management Gets a Voice By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Pennsylvania-based MSP Advanced Network Products (ANP) has been able to dramatically improve its response time to critical IT alerts and better manage SLAs. ANP’s biggest pain point prior to OnPage was hand-offs of after-hours alerting by the NOC team. … Continued
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How a physician’s request violated HIPAA Compliance Earlier this week we received an interesting request from one of our customers. The customer is a physician who faced the following issue in the OR: I am a physician who finds it inconvenient to constantly have to give the room circulator my pin number to see a … Continued
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WHY CRITICAL ALERTING IS A MUST HAVE FOR INCIDENT RESPONSE TO BE EFFECTIVE At OnPage, we spend lots of time thinking about how to apprise people about the importance of critical IT alerting. So when our CEO Judit Sharon emailed me about an upcoming webinar from HIMSS entitled: Incident Response is the New Black – … Continued
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Seven steps to failure and greatness The more I read and learn about how to succeed in DevOps the more I realize how important failure is to the process. You need to fail to be great at DevOps. Netflix, for example, even takes it a step further by introducing failure into their testing process. In … Continued
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IT Nation: The Conference Where MSPs Go To Geek Out OnPage is proud to be a Silver Sponsor and exhibitor at IT Nation 2016 in Orlando, Florida from November 9th-11th. Stop by booth 202 to get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. Schedule a … Continued
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How pagers threaten our security on a daily basis Unencrypted pagers are still being used by hospitals and industrial environment to send critical and sensitive information. According to The Daily Caller this information could potentially fall into the hands of hackers who hold the data for ransom which could impact budgets or in some cases … Continued
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