What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued
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How your engineering teams can move past finger-pointing to effectively managing mistakes Sidney Dekker’s theory on ‘bad apples’ holds that complex systems think they would be fine if it were not for the erratic behavior of some unreliable people. According to this theory, when unexpected events are seen in an otherwise safe system, they are … Continued
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Spanish-language phone tree facilitates after-hours at doctor’s office OnPage and Cisco Tropo bilingual capabilities Back in February of this year, OnPage announced its integration with Cisco’s Tropo technology. Tropo’s cloud-based API platform enables OnPage to embed real-time communications within the OnPage critical alerting application through the use of voice commands. Tropo makes it simple for OnPage’s … Continued
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Make Dev and Ops better together by building empathy with on-call groups Create Effective Schedules Much has been written on the tension that often exists between Dev and Ops teams in an organization. All too frequently, Devs are focused on rapid prototyping and creating code while Ops are focused on keeping the ship stable and making as few … Continued
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HIPAA Violations are only the beginning If you’re a healthcare professional you probably use pagers to communicate with your office and with others in your practice. But did you know that using a pager could cost your office $650K for a HIPAA violation? That seems like a lot of money to spend for the liberty … Continued
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Being on-call doesn’t have to mean you’re always tired The introduction of monitoring into the DevOps world means alerts will occur 24/7. As such, there will be alert fatigue in DevOps. Monitoring needs alerts in order to be effective but the issue is that while our technology is 24/7, humans cannot work in a similar … Continued
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When the Wi-Fi magical garden is gone and the message must get through Most of us don’t even think twice about internet connectivity. We get it at work or Starbucks or at home. It’s one of those low-cost goods in our society which can be produced in vast quantities as needed with minimal effort. And … Continued
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No Data? No Problem. Maintain Your On-Call Schedule No Matter What Today, OnPage announced the release of its Page to Phone feature. This feature provides customers and IT management with phone redundancy to existing prevalent alert. The OnPage alert already provides continuous and prominent notification for up to 8 hours until the message is read, … Continued
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OnPage is proud to be a Gold Sponsor at DevOps Days Boston taking place at the Boston Park Plaza on August 25-26th. If you’re attending, please stop by and get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. If you want to schedule a time … Continued
read moreOnPage facilitates Cygnus’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts OnPage, a leading provider of incident management technology, has helped Cygnus Systems Inc., reduce the time it takes to respond to critical alerts. This case study shows how Cygnus has reduced waiting time for its customers and improved the quality … Continued
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