Replace pagers with clinical communications platforms to improve physician accountability In a recent article written by Providence Community Health Center’s CMO, Dr. Andrew Saal wrote that his hospital needed to replace pagers to improve physician accountability. By using pagers, physicians had and continue to have a readily available crutch – a crutch they could use … Continued
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An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they experience major IT incidents and IT downtime several times a year, one … Continued
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NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued
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Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using state of the art technology from 1990. Luckily, not much has changed in the … Continued
read moreOnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide. These latest results come from OnPage’s growth … Continued
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Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued
read more4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued
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How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code … Continued
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Cloud management for MSPs has become a huge opportunity. However, for many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be sufficient. This confusion … Continued
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We realize that alerting is stressful. Whether you are working in Ops, Dev, NOC, helpdesk or on-call, you never want to miss a critical alert because so much rests on making sure that critical incidents are cataloged, heard and acted upon. Every minute that impaired technology persists results in downtime, which in turn hurts an … Continued
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