There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued
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Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued
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Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue: too many alerts waking engineers up at night will not only cause tired engineers, but also hurt your team’s effectiveness at maintaining effectiveness. Decreased MTTR: Because there are too many alerts, it will take extra … Continued
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The healthcare industry is currently laden with pagers. The joke is that not even drug dealers use pagers any more. However, almost 80% of doctors do use pagers. The main problems with pagers is that they impede efficient clinical communications and lack security. Here are 6 ways to improve clinical communications: Improve clinical communications by embracing … Continued
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OnPage is excited to be an exhibitor at American Hospital Association’s Leadership Summit this July, 26-28, in beautiful San Diego, California. We look forward to trading Boston’s rainy weather for sunny warm rays next month! The AHA’s annual health leadership summit is a place where executives, physician leaders and health system administration come to hear … Continued
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Congratulations, VictorOps! OnPage would like to congratulate our contenders at VictorOps for their acquisition by Splunk. This acquisition of VictorOps validates the growing need for incident management and alerting platforms. As technology advances with sensors technology (IOT), and monitoring system utilizing AI, automation is necessary to achieve improved productivity and business resiliency. Therefore, incident management … Continued
read moreOnPage is an incident alert management platform and smartphone app that allows you to: Consolidate IT alerts onto one platform Add intelligent alerting and escalation workflows to systems and sensors that detect anomalies Connect to stakeholders and customers using real-time call routing Manage incident responders and stakeholders through: secure messaging, live ticket updates real-time reporting … Continued
read moreHere at OnPage our support team is pretty diligent with answering all the questions you might have. Here are a few of the most frequently asked question they get. I am a new user, how do I get an OnPage ID? When connecting to the service for the first time. NOTE: Dispatchers who do not … Continued
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What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued
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Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued
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