Automated incident response

What is Automated Incident Response

An automated incident response solution centralizes IT alerts into one intuitive platform and drives orchestrated response to time-sensitive, critical IT incidents. The platform is powered by a fail-safe on-call scheduler, alert manager, and a collaboration-centered mobile application to keep digital services always on.

Through automated incident response, organizations are able to align departments, processes and tools to significantly reduce the mean time to respond (MTTR) of an incident. IT teams can effectively collaborate to remediate time-sensitive issues and keep business’s applications and infrastructure running smoothly.

Managing Automated Incident Response at Scale

Simplify incident response with automated orchestration

Built for modern IT teams. The industry-leading technology automates incident response to accelerate triage and remediation of IT incidents. The platform aggregates incident signals from various sources in a single pane of glass and automates its distribution to the right team members on call.

How OnPage Helps

OnPage’s incident alert management expedites incident response and automates repetitive tasks so that minimum human intervention is required to detect and triage the incident.

With OnPage’s industry-leading features that include the digital, fail-safe on-call scheduler, alert manager and the reporting manager, teams are empowered to deliver on their service level agreements (SLAs).

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Benefits of Automated Incident Response

Improved Collaboration and Incident Visibility Across the Organization

Triaging Incidents to the Right Team

Supporting DevOps to accelerate software delivery

Using Analytics to Drive Data-Driven Decision Making

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ONPAGE FEATURES | Incident Alert Management

Persistent Alerts

Override the silent switch on all devices. Alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged.

On-Call Scheduling

Schedule the on-call team as a group or as individuals, eliminating manual errors. Regardless of location, on-call engineers always receive critical notifications.

Escalations and Redundancies

Escalate alerts to the next group or person if a team member is not available. Enable redundant messaging to phone, SMS and email.

Secure Team Communications

Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.

Live Call Routing

Simplify the alerting process for customers to reach multiple departments in a business through one dedicated number.

Reporting

Analyze incident response time with real-time reporting. View how many alerts go unanswered and recognize trends to help optimize workflows.

Who We Help

IT Operations (ITOps)

OnPage provides an end-to-end, comprehensive automated incident response solution to mitigate the impact of critical issues on your customers.

When monitoring tools (e.g., Datadog, New Relic One, Sumo Logic, etc.) and ticketing services (ServiceNow, ConnectWise, Autotask, etc.) detect customer-impacting issues, OnPage orchestrates alerts, elevating critical alerts to the relevant response team members.

Minimize infrastructure downtime and accelerate incident remediation by mobilizing response teams to critical IT incidents.

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IT incident response

Security Operations

OnPage’s automated incident response platform can be leveraged to improve security alert visibility and drive faster resolution to vulnerabilities.

OnPage sits at the center of your cybersecurity ecosystem and delivers real-time alerts to the right security operations team member—wherever they are. It further enables security and relevant IT teams to communicate and collaborate, accelerating the remediation process.

OnPage integrates with leading cybersecurity tools (CASB, Amazon CloudWatch, etc.), enabling teams to perfect their security operations with existing tools.

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Cloud Migration

Cloud migration, combined with a distributed workforce, introduces operational complexities. Organizations must migrate to the cloud with the help of tools and services that simplify and accelerate this process.

With OnPage, teams can accelerate cloud transformation by mitigating issues that impede the migration. OnPage orchestrates alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.

OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services to support cloud migration.

IT incident response

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IT incident response

Help Desk Operations

A help desk is an essential part of an organization. Help desks maintain an employee’s productivity levels and provide immediate help to IT-related issues.

OnPage’s platform acts as a central nervous system. It collects tickets from various channels, such as emails and ticketing platforms, and converts the tickets into persistent, distinguishable alerts that always reach the help desk.

OnPage also offers live-call routing with dedicated lines. Employees dial one number to get 24/7 access to the on-call engineer for a live, real-time conversation.

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Crisis Management

Crisis teams need to have processes in place to keep employees safe and maintain business continuity during times of crisis. They must do three things at once:

Assess and communicate in real time.
Notify the right incident response team.
Alert the wider business ecosystem.

OnPage’s platform is leveraged by teams to prioritize response to high-priority messages, drive cross-team collaboration, and keep stakeholders up to date on the situation to minimize the impact of the crisis.

IT incident response