Setting the standard

IT support function and Managed Service Provider (MSP) hinges on efficient and effective response to service tickets. Notification centers within systems such as Kaseya and Datto fall short in ensuring audible, persistent alert delivery to the on-call team. The alerts offer limited capabilities. For instance, these alerts cannot escalate to the next team member when established conditions are met, preventing teams from hitting SLA targets.

OnPage augments IT Service Delivery

The Kaseya-Datto ecosystem should be augmented with an intelligent, fail-safe alerting tool, like OnPage, that orchestrates alerts and delivers to the right teams – wherever they are.

Synchronous Integration Accelerates Resolution

Seamlessly integrate Kaseya and Datto’s IT Service ecosystem with OnPage, the industry’s leading incident alert management system – all under one user interface.

Extend OnPage’s incident alerting to Autotask’s ticketing capabilities, bringing high-priority service tickets to the forefront, ensuring faster resolution.

Create workflows for new and updated service tickets to alert the on-call technician in OnPage.

Establish alert escalation policies so that alerts can escalate to the next team member if the first person in the sequence doesn’t respond.

Enable responders to update ticket statuses directly from the OnPage mobile application, driving workflow efficiencies.