Blog
4 Major Capabilities of Automated Incident Management
Automated incident management ensures that critical events are detected, addressed and resolved in a fast, efficient manner. Automation allows incident management tools to integrate with each other and fosters instant communication across the systems. Automation tears down barriers across IT operations (ITOps) teams and ensures all departments are on the same page. Teams gain full … Continued
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Shifting Security Left: Tools and Best Practices
What Is Shift Left Security? Software development pipelines typically cycle through key four processes—design, development, testing and software or update releases. Traditional pipelines perform quality and security tests only after completing the development phase. Since there is no such thing as a perfect code, there are always issues to fix. However, if significant architectural changes … Continued
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Strategies to Reduce Alert Fatigue in Your SOC Team
In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats. Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they … Continued
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Four Ways to Reduce Patient Churn in Healthcare
Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of … Continued
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What’s New: Improvements to On-Call Schedule Exceptions
We’re excited to present a feature update to the OnPage platform. The new update will bring more flexibility and resiliency to a team’s on-call management workflow. With the new scheduling capabilities, OnPage system administrators can create exceptions to configured, recurring on-call schedules. Latest Advancement : Updated Schedule Exceptions In July 2020, we had released an … Continued
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IT Trends You Don’t Want to Miss
The COVID pandemic has redefined the workplace and accelerated the process of digitization for many. Organizations are migrating to systems that are flexible, distributed and resilient. Per Gartner, IT spending will reach $3.9 trillion worldwide in 2021. IT teams will be channeling investments into enterprise software as remote work becomes essential. Systems that support remote … Continued
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Using OnPage to Deliver Exceptional Customer Support
The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued
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OnPage Corporation Recognized in the Gartner 2020 Market Guide for Emergency Mass Notification Solutions
Gartner’s Latest Publication Lists OnPage as a Representative Vendor for Crisis Communications and Emergency Response Management WALTHAM, Mass., Feb. 24, 2021 — OnPage Corporation, an industry-leading incident and critical event management company, today announced its recognition in Gartner’s 2020 Market Guide for Emergency Mass Notification Solutions (EMNS). The report recognizes solutions that improve business continuity management … Continued
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Hello, OnPage’s New Office!
After nearly 10 years at our old workspace, the OnPage team is moving to a spacious, modern office located just minutes outside of downtown Boston. Though it is difficult to say goodbye to our old office, the move is a clear indication of our growth in the incident management and clinical communications space. OnPage’s physical … Continued
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Top MSP Trends to Look out For in 2021
Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 … Continued
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