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Evaluating Vocera Alternatives
In the healthcare industry, there are often patient situations that require time-sensitive response to ensure the patient’s well-being. To address these emergencies effectively, care teams need a robust clinical communication plan that guarantees prompt action. This involves implementing a reliable communication and collaboration solution that enables doctors to securely exchange patient information and other sensitive … Continued
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Evaluating Spok Alternatives
With clinical communication and collaboration systems replacing pagers across the healthcare sector, teams must invest in a solution that will enhance patient care across the continuum. These systems are essential for reducing response times to patient events as they ensure the swift delivery of critical alerts that effectively mobilize care teams to the situation. Many … Continued
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Evaluating TigerConnect Alternatives
Evaluating TigerConnect Alternatives In the healthcare sector, quick response times can be the difference between life and death. So, care teams must have structured methods in place to ensure swift response to patient emergencies. These plans require robust communication solutions that enable doctors to securely communicate patient needs and results. And as more tools penetrate … Continued
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Evaluating Opsgenie Alternatives in 2024
In today’s digital age, customer expectations are at an all-time high, with demands for instant support, flawless user experiences, and constant service availability. This environment of heightened expectations pushes organizations to innovate and streamline their operations continuously. Ensuring seamless service delivery hinges on the ability to detect and resolve issues swiftly, whether they are server … Continued
read moreEvaluating PagerDuty Alternatives in 2024 (Updated)
We live in times of instant gratification, where customers expect same-day delivery, round-the-clock tech support, and seamless browsing experiences. Disruptive technologies and continuous innovation have raised expectations for faster and uninterrupted delivery of services. This shift is compelling organizations to adapt their operations to meet these new demands and stay competitive. Providing uninterrupted services requires … Continued
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The Impact of On-Call on Mental Health
Lately, I have been thinking about the mental health effects that stem from working in the cybersecurity industry. And in my research, I came across an Afternoon Cyber Tea podcast that sparked my interest. During their talk, host Ann Johnson and Dr. Ryan Louie, MD, PhD, dissect parallels between those who work in cybersecurity and … Continued
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On-Call Life: Setting Expectations
Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating … Continued
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Top MSP Conferences of 2024-2025
Conferences are a great way for MSPs of all sizes to establish long-term partnerships and discover technologies that will help them grow. However, with an overwhelming number of MSP conferences to choose from, it is important for teams to attend conferences that will maximize their time. So, we have curated a list of the Top … Continued
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Building the Best Incident Response Team
When it comes to critical incident management, IT teams require a structured approach that will ensure that any cybersecurity event is swiftly remediated. And no incident management plan is complete without a clearly defined incident response team. Whether your team is looking to establish an incident response team from scratch or just improve existing response … Continued
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Problems with ServiceNow and Twilio
Rethinking IT Management – Introduction We live in a time where immediate communication of critical incidents is vital for maintaining continuous service availability. As companies strive to enhance their IT service management practices, many integrate technologies like Interactive Voice Response (IVR) into their service delivery frameworks. However, this approach may not always be the most … Continued
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