Blog
OnPage at IT Nation 2017
OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the three-day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident Alert Management platform to have a … Continued
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Replace pagers. Improve physician accountability
Replace pagers with clinical communications platforms to improve physician accountability In a recent article written by Providence Community Health Center’s CMO, Dr. Andrew Saal wrote that his hospital needed to replace pagers to improve physician accountability. By using pagers, physicians had and continue to have a readily available crutch – a crutch they could use … Continued
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Incident Response Management Plan Best Practices
An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they experience major IT incidents and IT downtime several times a year, one … Continued
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NoOps and the Need for Critical Alerting
NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued
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OnPage ensures physician accountability and HIPAA compliance for Providence Community Health Center
Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using state of the art technology from 1990. Luckily, not much has changed in the … Continued
read moreOnPage’s Third Quarter Revenue Surpasses Growth Goals
OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide. These latest results come from OnPage’s growth … Continued
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The UK also falls out of love with pagers
Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued
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The Ultimate MSP Incident Response Guide
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued
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Overcoming Alert Fatigue within IT Teams
How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued
read moreAlert Fatigue in Healthcare
4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued
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