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How to Grow Your MSP
As an MSP, you understand your customers’ business challenges. However, to grow your MSP, you need to turn this understanding into profit. By realizing that customers need someone to own the responsibility for their IT infrastructure, cloud and alerting, MSPs can go quite far. But how can MSPs turn this understanding into a way to … Continued
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Empower your NOC team
Three Ways to Empower NOC Team According to some sources, up to 80% of IT issues can be resolved by your NOC team. Your NOC is the company’s first line of defense against outages and IT irregularities. For most IT teams, the Network Operations Centers (NOC) support the computer network and infrastructure with the goal of maintaining … Continued
read moreOnPage at Gartner Symposium/ITxpo 2017
The OnPage team was at Orlando for the Gartner Symposium/ ITXpo this week to present the award winning Incident Alert Management Platform. The Gartner experience neatly encapsulated everything that OnPage is working towards; from the need for examining IoT ecosystems to disrupting industry norms to find new avenues for optimization. OnPage has always been at … Continued
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OnPage Announces PTC ThingWorx Integration at Gartner Symposium/ITxpo 2017
OnPage gives voice to data anomalies and outages and is now available on the ThingWorx Marketplace Today, OnPage, the leader in Incident Alert management, has announced that it has joined the PTC Partner Network as a technology partner in the ThingWorx Ready™ program. The program allows OnPage to validate its interoperability with the ThingWorx® platform and … Continued
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The Weakest Link in the IoT Chain
Coined by the Germans, Industry 4.0, or the forth Industrial Revolution, offers an unprecedented level of efficiency to manufacturing enterprises. It does so by enabling a new level of self-organization and control over the entire value chain. Through the convergence of the physical and digital worlds, all relevant information is made available in real time, … Continued
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3 ways to implement a data driven approach to critical alert management
Today, we see that IT is awash in a sea of data. Data from monitoring tools, dashboards, apps and critical alert management platforms make it challenging at best for IT to ensure the data it gathers can define the problem. With so much data surrounding them, it becomes even more challenging to get the right … Continued
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OnPage e-book: Prepare for an IT outage
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from an IT outage. A growing trend is to let MSPs handle cyberattacks and other critical incidents that lead to an IT outage. Those … Continued
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5 Ways to Secure Texting for Physicians
When healthcare security executives were asked what issues keep them awake at night, survey respondents in a Forrester Research study most often cited the misuse of personally identifiable patient information (86 percent). This fear makes sense given that most hospitals still rely on pagers and insecure communication formats like Facebook and GChat. These formats do … Continued
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HIPAA Compliance Checklist – Pitfalls to Avoid
For a healthcare organization to be HIPAA compliant it needs to ensure that the right controls are in place to protect the privacy of patient information. This means that controls are provided to ensure that sensitive patient information is not left visible to non-relevant parties and that the exchange of information between practitioners follows HIPAA … Continued
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The OnPage Guide to Mastering Escalation Management
Escalation management for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact … Continued
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