Blog
5 Ways to Secure Texting for Physicians
When healthcare security executives were asked what issues keep them awake at night, survey respondents in a Forrester Research study most often cited the misuse of personally identifiable patient information (86 percent). This fear makes sense given that most hospitals still rely on pagers and insecure communication formats like Facebook and GChat. These formats do … Continued
read more
HIPAA Compliance Checklist – Pitfalls to Avoid
For a healthcare organization to be HIPAA compliant it needs to ensure that the right controls are in place to protect the privacy of patient information. This means that controls are provided to ensure that sensitive patient information is not left visible to non-relevant parties and that the exchange of information between practitioners follows HIPAA … Continued
read more
The OnPage Guide to Mastering Escalation Management
Escalation management for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact … Continued
read more
OnPage On the Road
Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and … Continued
read more
IT outage communications
Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the … Continued
read more
OnPage Report: Improving clinical communications reduces healthcare inefficiency
Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and efficiency of healthcare must be a major priority of providers … Continued
read more
SLAs and ITOps Modernization
How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the … Continued
read more
SaaS: The New MSP Paradigm
SaaS for MSPs SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management … Continued
read more
DevOpsDays Boston 2017
DevOpsDays Boston 2017 Conference Highlights how Devops Matures OnPage is proud to be a Gold Sponsor at DevOps Days Boston 2017 taking place at the Cyclorama on September 18th and 19th. If you’re attending, please stop by booth 11 and get one of our cool give aways and enter to win one of the many prizes we’re … Continued
read more
ITSM Modernizing
ITSM Modernization IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT … Continued
read more