Blog
10 Best Ticketing Tools of 2025
Whether you’re dealing with IT issues, customer questions, or just trying to keep track of who’s supposed to fix what and when, ticketing tools are the unsung heroes of organized chaos. They help teams stay on top of requests, assign responsibility, (no more “I thought you were going to handle it”) and actually close the … Continued
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Top Log Management Tools 2025
In a perfect world, log anomalies would speak clearly and never at 2 a.m. But in reality, log data is massive, alerts can be cryptic, and critical issues often get buried in the noise. That’s why choosing the right log management tool is crucial, it’s the first line of defense against downtime, breaches, and costly … Continued
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Best Medical Staff Schedulers of 2025
If you’re still using Excel and paper for medical staff scheduling in 2025, it is time for a change. Like now. From unorganized scheduling to human error, these “solutions” are more like inefficiencies and in the medical field, there is absolutely no room for these avoidable mistakes. So, I have compiled the best medical staff … Continued
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Top 7 SOAR Tools (as of 2025)
Security Orchestration, Automation, and Response (SOAR) platforms empower security teams to streamline and accelerate their response to cyber threats. By integrating with existing security tools, automating repetitive tasks, and standardizing incident response workflows, SOAR helps organizations proactively defend against attacks while improving operational efficiency. Security teams are often overwhelmed by manual processes and alert fatigue, … Continued
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Top 5 EHR Systems 2025
Electronic health records (EHRs) are real-time, digital records of patient health information that is maintained by their providers over time, detailing their healthcare journey at length. By using EHR systems, doctors can locate patient information, from anywhere they can connect to their system, including recently administered medications, past medical history, or chronic conditions. This information … Continued
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What’s New: Gentle High Priority Alerts
A calmer way to respond quickly, without the shock. I’m really excited to share a new feature that’s been close to our hearts (and ears 😉): Gentle High Priority Alerts. This one’s for everyone who’s ever been jolted out of sleep, or even deep focus, by a high-priority notification/”page” that felt more like an alarm … Continued
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DevOps – Roles and Responsibilities
As DevOps grows within the tech industry, it continues to play a vital role in modern software development by bridging the gap between development and operations. DevOps engineers juggle a wide range of tasks in their daily life, combining coding, automation, system management, and team collaboration. In this blog, we’ll explore their core responsibilities, highlight … Continued
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A Process for DDoS Incident Response
What Is a DDoS Attack? A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational … Continued
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How to Combat MSP Alert Fatigue
Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance. But no matter … Continued
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What Grafana OnCall’s Maintenance Mode Means for On-Call Teams
If you’ve been using Grafana OnCall OSS for incident management, you may have already heard the news—it’s now in maintenance mode and will be archived within one year. Grafana Labs recently announced that Grafana OnCall OSS is now in maintenance mode and will be archived in 2026. This means no new features, limited updates, and … Continued
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