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OnPage Guide To Enhancing A Ticketing System With Critical Alerting
MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
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The Benefits of HIPAA-compliant messaging
It took several years after the passage of HIPAA for institutions to realize that the exchange of PHI through devices like pagers represents a HIPAA violation like any other unsecure exchange. Healthcare now realizes that pagers not only put institutions in the position of potentially violating HIPAA statutes, pagers also: impede effective communications lengthen hospital … Continued
read moreThe OnPage Guide to IT Service Management
IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words ITSM is the management of end to end IT services … Continued
read moreThe OnPage Guide to Managed Security as a Service
How MSPs can help clients manage security as a service On May 12th, an unknown hostile actor wreaked havoc on the British government’s National Health Service, FedEx, Telefonica and Deutsche Bahn with its WannaCry worm. While the attack was eventually disarmed, it was not before it crippled institutions in Europe and Asia. The scary part … Continued
read more3 Reasons to embrace secure messaging for nurses
Smartphones are essential to effective and secure messaging for nurses in a hospital setting. While both doctors and nurses typically have access to a smartphone, doctors and nurses differ significantly in their use of the device. In part, this is because nurses have long been seen as an under-appreciated market for mobile health technology and one … Continued
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Vital communications during a cyberattack
Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to recognize. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer an attack, but “when.” But imagine if IT … Continued
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OnPage Trend Report: 5 MSP Productivity Strategies
Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each year. To determine where MSPs … Continued
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OnPage’s guide to ensure secure doctor patient communication
Since 2008, the data gathered from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has enabled hospital facilities to have a standard set of measures for reporting the overall level of patient satisfaction. The importance of tracking and understanding patient satisfaction should not be minimized as it is highly correlated with desired outcomes such … Continued
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WannaCry highlights need for secure healthcare communications
HCIC fails to ensure persistent communications According to a report in Healthcare Informatics, the biggest concern facing CIOs is their data being compromised. In the wake of the WannaCry worm, this is hardly surprising. When the WannaCry worm hit the UK’s national health service, many of the country’s hospitals were unable to perform routine visits … Continued
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Getting the most out of ChatOps through OnPage ChatOps Alerts
WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued
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