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Improve IT alert management
Reduce IT alert noise and improve productivity In IT Ops, monitors send alerts when thresholds are passed. Unfortunately, these thresholds are responsible for much of the excessive noise. In fact, organizations waste an average of $1.27 million every year responding to the noise of false alerts. Today, it’s no longer enough to simply get alerts. Ops teams … Continued
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The ConnectWise Incident Response Guide
The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued
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Pager inefficiencies cost hospitals millions
Do you know how pager inefficiencies impact your hospital ? Hospital paging system use reached its zenith in 1994. While pager use has dropped in the ensuing 23 years, cellphone use by physicians has becomes near ubiquitous with recent findings showing that 91% of physicians owned a smartphone and 88% used their mobile devices frequently in the … Continued
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Seven reasons you should tackle insecure texting in healthcare
Risks of insecure texting in healthcare Many hospitals understand the limits of pagers in hindering communications. They see how pagers inhibit a robust communication system for the institution. As BYOD (bring your own device) increases in popularity, doctors are increasingly turning to texting as an easy way to communicate with one another and exchange patient information. … Continued
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How to enhance Cisco Spark with critical alerting
How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued
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Use Secure Messaging to Improve Your Hospital’s Workflow
Studying the impediments to effective hospital workflow is at the top of the agenda for many hospital administrators’ lists. This is because inefficiencies are costly. One of the major contributors to these inefficiencies is insecure text messaging. In fact, over $11 billion is wasted each year due to the inefficiency of pagers and the lack … Continued
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ConnectWise Tips for MSP Teams
In order to be competitive and achieve long-term success MSPs need to attain complete control and transparency in its processes. They need to make sure that every incident, no matter how chaotic can be controlled with tried and tested processes. The only way to do this is to learn from past experiences. ConnectWise is a … Continued
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Cisco Tropo integration – A dedicated line to OnPage
Use a Cisco Tropo integration with OnPage to create a dedicated phone What is an OnPage-Cisco Tropo dedicated line? OnPage’s built-in critical messaging is great at providing customers with the mechanisms to communicate with their team members and colleagues through rich notifications. However we at OnPage thought we could improve on to the user experience by … Continued
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On-call paging survival guide
Being unavailable when your client experiences a technology service disruption can cost your client time, money and business. In fact, according to a 2012 study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900! In addition, it may cause significant damage to your own business’s reputation. Here are just … Continued
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Automate alert management through ConnectWise
5 Ways to automate alert management in ConnectWise MSPs automate a lot of processes to streamline their business. These processes include items like recurring billing and maintenance updates to client infrastructure. However, one area that needs automation but is often ignored is the alerting process. Alerting is a critical component of incident management. While you … Continued
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