Blog
Problems with ServiceNow and Twilio
Rethinking IT Management – Introduction We live in a time where immediate communication of critical incidents is vital for maintaining continuous service availability. As companies strive to enhance their IT service management practices, many integrate technologies like Interactive Voice Response (IVR) into their service delivery frameworks. However, this approach may not always be the most … Continued
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Introducing OnPage’s Integration with Microsoft Teams
As OnPage continues to expand its suite of out-of-the-box integrations with popular tools, we are excited to announce the addition of another highly requested application to our arsenal **drumrolls please** Microsoft Teams. This new integration follows our successful launch of OnPage-Slack integration and meets the needs of many eager customers. In this blog post, we … Continued
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Crisis Management for Oil and Gas Companies
Crisis Management for Oil and Gas Companies Oil and gas companies operate in a high-stakes environment where the potential for catastrophic incidents, such as oil spills, explosions, and natural disasters always exists. These risks necessitate the establishment of robust crisis management for oil and gas companies to ensure the safety of their personnel and minimize … Continued
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Augmenting MSP Helpdesk Support: 5 Workflows
Setting the stage for a helpdesk support Managed Service Providers (MSPs) are the backbone for many businesses, ensuring that IT systems run smoothly and efficiently. They offer a cost-effective alternative to building an in-house tech team, often allowing companies to leverage cutting edge expertise without the significant expense and responsibility associated with expanding headcount. The … Continued
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Incident Response for Critical APIs
What Is Incident Response? Incident response is a structured approach to addressing and managing the aftermath of a security breach or cyberattack, also referred to as an IT incident, computer incident, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. Additionally, it … Continued
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Navigating AI in Security Operations
Introduction Many modern cybersecurity attacks are now being powered by AI, demanding heightened vigilance and adaptive defense strategy to detect these attacks and limit their blast radius. The emergence of AI-generated phishing emails, employing password-spraying tactics, and mimicking user behavior, coupled with the crafting of malicious code designed to intelligently evade traditional security measures, has … Continued
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What’s New at OnPage: Enhanced Phone App and Security
Welcome to the latest OnPage phone app update! Our dedication to enhancing our product and streamlining customer workflows remains unwavering. In our continuous quest for improvement, we’re thrilled to unveil the latest enhancements to our application. We’ve listened intently to your feedback and are excited to announce a significant modernization of our phone application, showing … Continued
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Beginner’s Guide to Kubernetes Troubleshooting
What Is Kubernetes Troubleshooting? Kubernetes troubleshooting is a critical skill for developers and system administrators managing containerized applications. It involves diagnosing and resolving issues within a Kubernetes cluster, ensuring that applications run smoothly and efficiently. Troubleshooting can range from simple configuration errors to complex networking issues, requiring a deep understanding of Kubernetes architecture and components. … Continued
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Why EHR Secure Chats Don’t Cut It: Top 10 Reasons
EHR Secure Chats – Yay or Nay Electronic Health Records (EHRs) have evolved from mere repositories of patient data to indispensable tools at the forefront of patient care. They serve as the single source of truth across the patient care continuum, empowering care teams to make informed clinical decisions. Effective implementation of these systems leads … Continued
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Empresa de serviços de helicóptero melhora a resposta a incidentes em 90 por cento com OnPage BlastIT
A comunicação eficiente da equipe requer o conjunto adequado de ferramentas e processos, garantindo que as pessoas certas recebam mensagens oportunas. Dessa forma, os destinatários ficam bem informados sobre um problema crítico, ao mesmo tempo que têm tempo para resolver o incidente. Infelizmente, uma grande empresa de serviços de helicópteros dependia de procedimentos demorados para … Continued
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