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Managing Databases on AWS: A Practical Guide
What Are AWS Databases? Amazon Web Services (AWS) provides a range of managed database services that provide multiple database technologies to handle various use cases. They are designed to free businesses from tasks like database administration, maintenance, upgrades, and backup. AWS databases come in several types to cater to different business needs. These include relational … Continued
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Best Practices to Avoid Website Outages on Black Friday
The most frenzied shopping day of the year – Black Friday – is fast approaching, and businesses around the globe are bracing themselves. However, imagine this – a massive number of eager shoppers ready to snag the hottest deal, and just when your website should be working at its best, it crashes, leaving behind frustrated … Continued
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What is Vulnerability Management?
Vulnerability management is a critical aspect of a cybersecurity strategy. It refers to the systematic and ongoing process of identifying, classifying, prioritizing, and addressing security vulnerabilities in a network environment. This proactive approach to network security aims to minimize the risk of exploitation by attackers. Vulnerability management is about staying one step ahead of potential … Continued
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OnPage Releases Healthcare-Focused Slack Integration
Introduction In the healthcare realm, the need for communication platforms that meet HIPAA standards is undeniable. Enter Slack, a popular collaboration platform armed with robust security features. However, the real game-changer emerges through the integration with OnPage. This isn’t just an upgrade in collaboration; it’s a transformative shift in critical communication within healthcare—a field where … Continued
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The Journey Into Automation: Optimizing Care Delivery
Automation as the foundation for optimizing care delivery In a world where efficiency and precision are the cornerstones of progress, automation has become the unsung hero across diverse industries. From manufacturing floors to customer service, its transformative power has reshaped the way we work and deliver services. Within the healthcare sector, automation has left no … Continued
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What Should Your System Outage Notifications Say?
System outages: they are an inevitable problem that every single IT team will encounter at some point. Whether they come about due to technical issues, act-of-god natural disasters, or simply random human error, system outages happen to the best of us. Though the cause of system outages is not always in your control, you can … Continued
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OnPage at Global Exchange Conference 2023
Excitement is buzzing through the halls of OnPage’s Boston headquarters, and rightly so. The team is gearing up for the much-anticipated in-person Global Exchange Conference 2023, and let me tell you, our office is a hive of activity right now— booth preparation, ordering booth fixtures and making crucial decisions about conference swags. 😉 As the … Continued
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Kubernetes Incident Management: A Practical Guide
As more organizations embrace containerized applications, Kubernetes has emerged as the leading platform for orchestrating these containers. However, its complexity, combined with the inevitable reality of IT incidents, demands a well-defined strategy for managing disruptions. This article introduces Kubernetes incident management, describes common Kubernetes errors, and provides practical guidance to efficiently handle incidents. By understanding … Continued
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What is HCAHPS: A Comprehensive Overview
What is HCAHPS? In the realm of hospitals and healthcare organizations, the term “HCAHPS survey” is a recurrent presence: Hospital Administrator A: “The latest HCAHPS survey results just came out, and patients seem satisfied with…” Hospital Administrator B: “Some of our past patients participated in the HCAHPS survey, but they expressed disappointment with…” You might … Continued
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What Is GitOps and Will It Eliminate Incident Management?
What Is Incident Management? Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access … Continued
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