Blog
Powering ConnectWise PSA With a New Alerting Workflow
Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
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The Importance of Log Monitoring for Incident Response
In the face of growing security threats and incidents, businesses must prioritize their ability to detect, investigate, and respond effectively. Timely incident response is crucial for maintaining the security and integrity of systems and data. Among the essential tools in the incident response arsenal, log monitoring stands out as a critical component. By closely analyzing … Continued
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Tips on making on-call manageable
On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduce productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to … Continued
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Cyberattack Prevention with AI
What is Cyberattack Prevention? Cyberattack prevention involves proactive steps organizations take to protect their digital assets, networks, and systems from potential cyber threats. Preventive measures, such as a combination of best practices, policies, and technologies, are employed to identify and mitigate security breaches before they can cause significant damage. Methods and technologies for cyberattack prevention … Continued
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MSP Guide to Navigating an Impending Recession
Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions. MSP Strategies to Support Businesses in a Recession In this guide, … Continued
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Understanding Kubernetes Logs and Using Them to Improve Cluster Resilience
Kubernetes Logs: Introduction In the complex world of Kubernetes, logs serve as the backbone of effective monitoring, debugging, and issue diagnosis. They provide indispensable insights into the behavior and performance of individual components within a Kubernetes cluster, such as containers, nodes, and services. Furthermore, by implementing a robust log monitoring solution and integrating alerting mechanisms, … Continued
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How Helpdesks Facilitate Major Incident Management
Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the … Continued
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7 Types of Incident Response Tools
What Are Incident Response Tools and Why Are They Important? Incident response tools are software applications or platforms designed to assist security teams in identifying, managing, and resolving cybersecurity incidents. Incident response is a crucial part of an organization’s cybersecurity strategy, making it possible to detect threats, analyze vulnerabilities, respond to attacks, and recover from … Continued
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Why Incident Management is an Essential Part of Risk Management
In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back … Continued
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Mastering IT Response Time
IT Response Time: Introduction In today’s fast-paced digital landscape, businesses heavily rely on their IT departments to ensure smooth operations and deliver exceptional customer experiences. When it comes to IT support, one critical metric stands out: response time. A prompt and efficient response can be the difference between a satisfied customer and a frustrated one. … Continued
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