Blog
Latest Developments in Monitoring and Observability, 2023
You know it’s going to be a great day when you find yourself mentioned as a Sample Vendor on the Gartner® Hype Cycle™ report for Monitoring and Observability, 2023(July 2023). The OnPage team is thrilled to share with its community that we have been mentioned as a Sample Vendor by Gartner on their latest Hype … Continued
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Advancements within ITSM in 2023
Introduction The OnPage team is thrilled to inform that we’ve been included in Gartner® Hype Cycle™ for ITSM, 2023 report, listing OnPage as a Sample Vendor in the Automated Incident Response category. In this blog, we draw upon our analysis of the Hype Cycle report and our individual insights into the IT Service Management (ITSM) … Continued
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Optimizing Resource Scheduling and Planning in Healthcare
The pandemic has exacerbated the staff shortage in healthcare, placing a disproportionate burden on the industry, and underscoring the significance of effective resource scheduling. While resource scheduling encompasses the allocation of healthcare staff and physical resources and assets, in this blog, our primary focus will be on healthcare staff. Resource scheduling plays a vital role … Continued
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Critical Incident Management – Roles and Responsibilities (Updated)
Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and … Continued
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How Incident Tracking Can Benefit Your IT Organization
In the dynamic world of Information Technology (IT), incident tracking is a critical process within the realm of incident management that can significantly influence an organization’s operational efficiency and service quality. Incident management refers to the identification, recording, and management of incidents—unplanned events or disruptions—that can impact IT services. Understanding Incident Tracking Incident tracking involves … Continued
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Powering ConnectWise PSA With a New Alerting Workflow
Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
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The Importance of Log Monitoring for Incident Response
In the face of growing security threats and incidents, businesses must prioritize their ability to detect, investigate, and respond effectively. Timely incident response is crucial for maintaining the security and integrity of systems and data. Among the essential tools in the incident response arsenal, log monitoring stands out as a critical component. By closely analyzing … Continued
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Tips on making on-call manageable
On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduce productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to … Continued
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Cyberattack Prevention with AI
What is Cyberattack Prevention? Cyberattack prevention involves proactive steps organizations take to protect their digital assets, networks, and systems from potential cyber threats. Preventive measures, such as a combination of best practices, policies, and technologies, are employed to identify and mitigate security breaches before they can cause significant damage. Methods and technologies for cyberattack prevention … Continued
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MSP Guide to Navigating an Impending Recession
Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions. MSP Strategies to Support Businesses in a Recession In this guide, … Continued
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