Bypass Silent Switch and DND

OnPage alerts bypass the silent switch on iPhone and Do Not Disturb mode.

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Why Bypass Silent Switch and Do Not Disturb?

In the case of critical issues, it is imperative that on-call team members are swiftly mobilized to the situation. However, many people keep their phones set to silent or even Do Not Disturb, making it almost impossible to reach them if they are not constantly checking their device. So, by bypassing silent mode, critical notifications are always loud, audible, and addressed promptly, regardless of your team’s ringer status. Unfortunately, most incident alerting applications and notification systems are unable to bypass or override the mute button, preventing on-call persons from receiving audible, mobile notifications during time-sensitive issues.

Incident Alerting

Bypass silent switch iPhone

How It Works

OnPage is one of the few critical alerting services to override the silent switch and Do Not Disturb on mobile devices. All your team has to do is enable the application to “Allow Critical Alerts” and then high-priority messages will be heard every time, regardless of what setting their notifications are set to. Mobilizing your team to critical issues has never been easier!

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Use Cases By Industry

IT & MSPs

Many IT teams provide 24/7 services, requiring their on-call teams to take on after hours shifts. Without the ability to bypass silent mode, critical alerts are often missed, especially after hours when on-call engineers are sleeping or doing something away from their device. So, it is crucial that teams employ a solution that enables loud, audible alerting during critical IT, security, and/or support related issues.

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Healthcare

Code blue teams must immediately be aware of any “code blue” calls in their hospital and if they are not in range of the intercom system making the call, they may not hear the alarm or crucial information. With pager replacement applications, like OnPage, they are always sent a loud, distinguishable push notification right to their mobile phone regardless of their location mobilizing them to the patient emergency.

Facility Management

Many facility managers are bombarded with notifications and tasks that can be postponed to a later time, warranting them to put their phone on silent. Obviously, this often does not extend to emergencies like gas leaks or fires that they may be otherwide unaware of if their phone is on DND. So, with OnPage facility managers can ensure that they are always immediately notified of critical situations without having to worry about manually distinguishing between high and low priority messages.

Facility Managers