Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the … Continued
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In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back … Continued
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IT Response Time: Introduction In today’s fast-paced digital landscape, businesses heavily rely on their IT departments to ensure smooth operations and deliver exceptional customer experiences. When it comes to IT support, one critical metric stands out: response time. A prompt and efficient response can be the difference between a satisfied customer and a frustrated one. … Continued
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If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an … Continued
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Top 5 tools for SRE – Introduction Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that … Continued
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IT infrastructure mapping is the process of creating a visual topology of a network infrastructure. This mapping process helps understand the geographic and interactive layout of a network, which applications depend on. Using infrastructure mapping for troubleshooting, you can quickly understand the relationship between application issues and hardware issues. An IT infrastructure diagram can contain … Continued
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What is Continuous Delivery? Continuous delivery is a software development approach in which code changes are automatically staged for production release. A foundation for modern application development, continuous delivery extends continuous integration by automatically deploying code changes to test and production environments after the build phase. When properly implemented, developers have deployable build artifacts that … Continued
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What is Kubernetes Lens? Kubernetes Lens is an integrated development environment (IDE) that allows users to connect and manage multiple Kubernetes clusters on Mac, Windows, and Linux platforms. It is an intuitive graphical interface that allows users to deploy and manage clusters directly from the console. It provides dashboards that display key metrics and insights … Continued
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What Is a Secure SDLC? The Software Development Lifecycle (SDLC) framework defines the entire process required to plan, design, build, release, maintain and update software applications, including the final stages of replacing and decommissioning an application when needed. A Secure SDLC (SSDLC) builds on this process, integrating security at all stages of the lifecycle. When … Continued
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Incident Response Plan – Introduction Is your IT team ready to respond to an increasing volume of data security incidents? According to the CrowdStrike 2024 Global Threat Report, cloud intrusions increased by 75%. The most recent Cost of a Data Breach report from IBM shares the Ponemon Institute’s finding that the average data breach is … Continued
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