Setting the stage for a helpdesk support Managed Service Providers (MSPs) are the backbone for many businesses, ensuring that IT systems run smoothly and efficiently. They offer a cost-effective alternative to building an in-house tech team, often allowing companies to leverage cutting edge expertise without the significant expense and responsibility associated with expanding headcount. The … Continued
What Is Incident Response? Incident response is a structured approach to addressing and managing the aftermath of a security breach or cyberattack, also referred to as an IT incident, computer incident, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. Additionally, it … Continued
System outages: they are an inevitable problem that every single IT team will encounter at some point. Whether they come about due to technical issues, act-of-god natural disasters, or simply random human error, system outages happen to the best of us. Though the cause of system outages is not always in your control, you can … Continued
Introduction The release of the Gartner® Hype Cycle™ for I&O Automation, 2023 has inspired us here at OnPage to provide our insights on the latest trends in I&O optimization. In this blog, OnPage will predict the widespread adoption of technologies that can further automation efforts and thus contribute to I&O optimization. This blog focuses on … Continued
As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found … Continued
Introduction The OnPage team is thrilled to inform that we’ve been included in Gartner® Hype Cycle™ for ITSM, 2023 report, listing OnPage as a Sample Vendor in the Automated Incident Response category. In this blog, we draw upon our analysis of the Hype Cycle report and our individual insights into the IT Service Management (ITSM) … Continued
In the dynamic world of Information Technology (IT), incident tracking is a critical process within the realm of incident management that can significantly influence an organization’s operational efficiency and service quality. Incident management refers to the identification, recording, and management of incidents—unplanned events or disruptions—that can impact IT services. Understanding Incident Tracking Incident tracking involves … Continued
Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
In the face of growing security threats and incidents, businesses must prioritize their ability to detect, investigate, and respond effectively. Timely incident response is crucial for maintaining the security and integrity of systems and data. Among the essential tools in the incident response arsenal, log monitoring stands out as a critical component. By closely analyzing … Continued
When it comes to time-sensitive events, instant, reliable communication is key. In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology … Continued