The Need for Incident Management Several challenges impact customers and operations of utilities and energy companies, including aging infrastructure, cybersecurity threats, inclement weather, operational failures and transmission interruptions. These challenges can cause prolonged service disruptions, potentially leading to customer attrition and irreversible damage to businesses. Responding quickly and efficiently to incidents is critical to minimize … Continued
What Is Managed Detection and Response (MDR)? Managed Detection and Response (MDR) is an approach to cybersecurity that combines advanced technologies, skilled analysts, and a proactive response process to detect, investigate, and remediate cyber threats. MDR is typically delivered as a service by a third-party provider and includes a range of security capabilities, such as … Continued
Top 5 tools for SRE – Introduction Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that … Continued
(Blog Updated on July 22, 2024): Seconds count when mission-critical IT systems break down. Customers are accustomed to seamless experiences, and any impact on the end-user experience due to system breakdown can drive them away. In parallel, the digital technology estate is becoming increasingly complex as organizations continue to grow their tech stack to bring … Continued
Are you an IT Administrator staring at your phone’s screen all day waiting for an email or text? Have you ever missed a CRITICAL email or text because it didn’t grab your attention? Using email and SMS for network alerts has been a widely used practice since the early 90’s, but is not an effective … Continued
Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical … Continued
Eleven Practical Ways for DevOps Engineers to Better Manage Their Work Environment At OnPage, we know the importance of DevOps burnout and have explored the topic in different formats such as our eBook and video. The importance of the issue is highlighted by the following components: Decreased employee happiness: Employees become less satisfied and … Continued
What Is Kubernetes Monitoring? Kubernetes monitoring involves tracking application performance and resource utilization across cluster components, such as pods, containers, and services. The goal is to gain visibility into the health and security of your clusters. Kubernetes provides built-in features for monitoring, including the resource metrics pipeline that tracks several metrics like node CPU and … Continued
In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical … Continued
IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an … Continued
