MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
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How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued
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Use a Cisco Tropo integration with OnPage to create a dedicated phone What is an OnPage-Cisco Tropo dedicated line? OnPage’s built-in critical messaging is great at providing customers with the mechanisms to communicate with their team members and colleagues through rich notifications. However we at OnPage thought we could improve on to the user experience by … Continued
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We at OnPage received an interesting request for Sarah Carter a 5th year Ph.D. in the clinical psychology program at George Mason. Her focus of study is on PTSD, stress, suicide, military couples and social support. Given the importance of Sarah’s subject matter and the critical need for better mental health services in the Army, OnPage gave … Continued
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A cautionary tale Faced with limited financing and a high burn rate, many startups focus on product development and application coding at the expense of back of operations engineering. The reasons for this focus are understandable to some extent. Companies need to develop product and unseasoned CEOs don’t always see the value in investing in … Continued
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OnPage brings Secure Critical Messaging to Telemedicine SAGE Neurohospitalist Group began in 2012 when two neurologist recognized that there was a growing shortage of neurologists. This shortage was most acute in small towns and underserved communities. So, in a call back to the aphorism of “if the mountain won’t come to Mohammed …”,the SAGE’s founders … Continued
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The Great Wall of China began construction in 7 B.C. to protect the Chinese kingdom from Eurasian warriors. Chinese soldiers would marshal forces to protect the Great Wall from enemy attack by using smoke signals to send alerts from tower to tower. This method of alerting enabled messages to be sent to garrisons hundreds of miles … Continued
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Is this the end of IT management tools? Happy holidays! Your Ops team can pack their bags. IT management and IT management tools are dead. Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS … Continued
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IT alerting and IT monitoring are not what they used to be. In years past, software releases were scheduled a few times per year. Often, one monitoring tool would review the infrastructure and would catch and spit out alerts. Sorry, but those days are gone. Nowadays, start-ups use containers and microservices, continuous integration and delivery. … Continued
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Alert fatigue, or alarm fatigue is one of the most common challenges facing IT teams, DevOps engineers, and managed service providers (MSPs) today. When dozens (or even hundreds) of alerts arrive everyday, it becomes harder to separate the critical issues from the noise. Engineers miss sleep, teams lose focus, and sometimes the most urgent problems … Continued
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