Category: IT management thought leadership

August 22, 2024 | by Judit Sharon
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Protect Your Alerts: Why Incident Alert Management Shouldn’t Share a Cloud

When managing IT infrastructure, one crucial aspect is ensuring that your incident alert management system remains operational during critical failures or outages. Relying on a single cloud provider for both your primary services and incident management can create a significant vulnerability. If that cloud provider experiences an outage, your alert management system could become inaccessible … Continued

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July 3, 2024 | by Ritika Bramhe
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On-Call Life: Setting Expectations

Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating … Continued

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July 3, 2024 | by Zoe Collins
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Top MSP Conferences of 2024-2025

Conferences are a great way for MSPs of all sizes to establish long-term partnerships and discover technologies that will help them grow. However, with an overwhelming number of MSP conferences to choose from, it is important for teams to attend conferences that will maximize their time.  So, we have curated a list of the Top … Continued

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June 24, 2024 | by Ritika Bramhe
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Problems with ServiceNow and Twilio

Rethinking IT Management –  Introduction We live in a time where immediate communication of critical incidents is vital for maintaining continuous service availability. As companies strive to enhance their IT service management practices, many integrate technologies like Interactive Voice Response (IVR) into their service delivery frameworks.  However, this approach may not always be the most … Continued

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June 6, 2024 | by Ritika Bramhe
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Augmenting MSP Helpdesk Support: 5 Workflows

Setting the stage for a helpdesk support Managed Service Providers (MSPs) are the backbone for many businesses, ensuring that IT systems run smoothly and efficiently. They offer a cost-effective alternative to building an in-house tech team, often allowing companies to leverage cutting edge expertise without the significant expense and responsibility associated with expanding headcount.  The … Continued

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June 1, 2024 | by Sam Sharon
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Navigating AI in Security Operations

Introduction Many modern cybersecurity attacks are now being powered by AI, demanding heightened vigilance and adaptive defense strategy to detect these attacks and limit their blast radius. The emergence of AI-generated phishing emails, employing password-spraying tactics, and mimicking user behavior, coupled with the crafting of malicious code designed to intelligently evade traditional security measures, has … Continued

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April 22, 2024 | by Gilad Maayan
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Beginner’s Guide to Kubernetes Troubleshooting

What Is Kubernetes Troubleshooting?  Kubernetes troubleshooting is a critical skill for developers and system administrators managing containerized applications. It involves diagnosing and resolving issues within a Kubernetes cluster, ensuring that applications run smoothly and efficiently. Troubleshooting can range from simple configuration errors to complex networking issues, requiring a deep understanding of Kubernetes architecture and components. … Continued

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February 15, 2024 | by Ritika Bramhe
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Application Migration: 5 Things that Can Go Wrong

What Is Application Migration?  Application migration is the process of moving an application from one environment to another. For example, you may choose to migrate an application from an on-premises enterprise server to a cloud provider’s environment, or from one cloud environment to another. The aim is typically to improve the flexibility, scalability, and cost-effectiveness … Continued

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January 1, 2024 | by Christopher Gonzalez
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8 Best IT Monitoring Tools and Software of 2024 (Updated)

Monitoring tools, also known as observability solutions, are designed to track the status of critical IT applications, networks, infrastructures, websites and more. The best IT monitoring tools quickly detect problems in resources and alert the right respondents to resolve critical issues. Response teams use observability solutions to gain real-time insights into resource availability, stability and … Continued

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December 14, 2023 | by Ritika Bramhe
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LLM Monitoring and Observability

What is LLM Large Language Models (LLMs) are advanced artificial intelligence models designed to comprehend and generate human-like language. With millions or even billions of parameters, these models, like GPT-3, excel in natural language processing, understanding context, and generating coherent and contextually relevant text across various applications. What is LLM Observability and Monitoring? LLM observability … Continued

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