Category: IT management thought leadership

September 27, 2016 | by OnPage Corporation
ChatOps

ChatOps – Secret to great incident management in DevOps teams of 20 or 2000

Chat your way to excellence DevOps is constantly trying to improve production through automation, collaboration and tools. ChatOps is often the paradigm which brings these tasks together into a single conversation. In ChatOps, “chat applications and tools for real-time communication and task execution [are distributed] among members of development and IT operations teams”. Yet often … Continued

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September 12, 2016 | by OnPage Corporation
MTTR

What You Need to Know About MTTR and Why IT MaTTeRs

What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued

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September 7, 2016 | by OnPage Corporation
Slide18

The secret to blameless post mortems

How your engineering teams can move past finger-pointing to effectively managing mistakes Sidney Dekker’s theory on ‘bad apples’ holds that complex systems think they would be fine if it were not for the erratic behavior of some unreliable people. According to this theory, when unexpected events are seen in an otherwise safe system, they are … Continued

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August 30, 2016 | by OnPage Corporation
Slide21

Bringing Dev and Ops together with on-call groups

Make Dev and Ops better together by building empathy with on-call groups Create Effective Schedules Much has been written on the tension that often exists between Dev and Ops teams in an organization. All too frequently, Devs are focused on rapid prototyping and creating code while Ops are focused on keeping the ship stable and making as few … Continued

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October 28, 2015 | by OnPage Corporation

OnPage – IT Nation 2015

OnPage Corporation Presents Round-Trip Alerting for ConnectWise at IT Nation OnPage is a Secure Round-Trip IT Alerting, Audit Trails & Critical Incident Feedback System for the ConnectWise, IT Business Management Platform. The Industry Standard System for Secure Messaging brings a new level of IT Alerting to the World’s Leading IT Business Management Platform. Waltham, Massachusetts – OnPage … Continued

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