Category: IT management thought leadership

August 1, 2017 | by Shawn Lazarus

OnPage can help if you are done with messy alerting

  Server downtime means company downtime and OnPage helps you tackle downtime by streamlining the incident resolution life-cycle. OnPage integrates with your monitoring tools to give a voice to detected incidents. OnPage helps drive down response time by connecting incidents to people, right on your mobile device. OnPage allows you to send messages to multiple … Continued

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July 6, 2017 | by OnPage Corporation
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OnPage gets an A+ from its University clients

OnPage provides university secure messaging What do UVA, Yale, Ohio State, Tufts and Georgia State have in common?  In addition to being some of the finest institutions in the country, these universities are also just a few of the many academic institutions that use OnPage for their university secure messaging and critical alerting needs. Many of … Continued

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June 29, 2017 | by Shawn Lazarus
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OnPage Guide To Enhancing A Ticketing System With Critical Alerting

MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued

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June 8, 2017 | by OnPage Corporation
Secure IT Communications When You WannaCry skinny

Vital communications during a cyberattack

Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to recognize. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer an attack, but “when.” But imagine if IT … Continued

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June 1, 2017 | by Shawn Lazarus
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Getting the most out of ChatOps through OnPage ChatOps Alerts

WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued

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May 11, 2017 | by OnPage Corporation
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The 3 Ways to Improve IT Incident Management

The IT Incident Management Manifesto Effective IT incident management is concerned with deviations from, and threats to, the standard operation of services. During the course of time, even the best IT of department will experience incidents. How IT reacts to incidents is a key driver of  MTTR (mean time to repair) as well as customer … Continued

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