Incident Management Gets a Voice By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Pennsylvania-based MSP Advanced Network Products (ANP) has been able to dramatically improve its response time to critical IT alerts and better manage SLAs. ANP’s biggest pain point prior to OnPage was hand-offs of after-hours alerting by the NOC team. … Continued
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What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued
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How your engineering teams can move past finger-pointing to effectively managing mistakes Sidney Dekker’s theory on ‘bad apples’ holds that complex systems think they would be fine if it were not for the erratic behavior of some unreliable people. According to this theory, when unexpected events are seen in an otherwise safe system, they are … Continued
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OnPage is proud to be a Gold Sponsor at DevOps Days Boston taking place at the Boston Park Plaza on August 25-26th. If you’re attending, please stop by and get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. If you want to schedule a time … Continued
read moreOnPage facilitates Cygnus’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts OnPage, a leading provider of incident management technology, has helped Cygnus Systems Inc., reduce the time it takes to respond to critical alerts. This case study shows how Cygnus has reduced waiting time for its customers and improved the quality … Continued
read moreOnPage Integration with Opsview Monitor 5. OnPage provides Opsview users with Secure Intelligent Round Trip Messaging integrated with Opsview Monitor 5.0. Opsview users can now leverage the OnPage cloud-based platform to provide secure, reliable, round-trip IT Alerting for critical notifications that should never be trusted to email or SMS. Opsview users can designate OnPage … Continued
read moreOn November 12, 2014, Onset Technology, creator of OnPage Priority Messaging® announced that one of the world’s largest insurance and investment companies has chosen OnPage to help prioritize time-sensitive messaging within the organization. The insurance and investment company has been partnering with individuals, families and businesses, as advisors, accountants, and service agents for over 100 … Continued
read moreOnPage announced today that New Zealand’s GNS Science selected OnPage for all their critical communication needs. OnPage will provide GNS Science’s emergency response team the capability to send highly reliable and encrypted messages and alerts with a complete audit trail that automatically notifies the sender when a message was delivered, when it was actually read, … Continued
read moreA recent study done by Ponemon Institute & Emerson Network Power shows that healthcare organizations face an average cost of $690,000 per outage incident. This comes as a 41 percent increase since 2010. The study also shows that larger groups with more extensive IT systems could pay our nearly as much as $1.74 million per … Continued
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