A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from an IT outage. A growing trend is to let MSPs handle cyberattacks and other critical incidents that lead to an IT outage. Those … Continued
read more
SaaS for MSPs SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management … Continued
read more
OnPage announced its collaboration with ConnectWise in 2015. Since that time, OnPage has seen MSP customers flock to the integration to solve many of their incident alert management needs. Over the past few weeks, OnPage has begun to unveil its enhanced ConnectWise Manage integration. The update enables incident responders to have much greater control over … Continued
read more
OnPage and ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together to tackle: costs incurred from a lack of workflow automation slow response times and … Continued
read more
While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued
read more
-nPWbyas The OnPage Incident Alert Management Platform enables IT teams especially support teams to effectively work in on-call rotations. By using the OnPage smart alerting engine, IT on-call rotations can separate alerts from noise and ensure that they receive proper alerting with appropriate levels of notification. Manage alert noise by ensuring only high-priority … Continued
read more
OnPage announced its collaboration with ConnectWise in 2015. Since that time, has seen its MSP customers flock to the integration to solve many of their Incident management needs. Today, OnPage leverages the robust capabilities of the ConnectWise API to allow its users seamless access to OnPage from within the ConnectWise interface. Not only can IT … Continued
read more
If you’re an MSP and you’re not providing 24x7x365 IT support, you’re cheating your clients out of services they really need to keep their businesses afloat and stay productive. – Jaq Baldwin for MSP Blog It might be seen as overkill, but you can’t live without it either. As soon as you remove after-hours service … Continued
read more
How do you handle your clients as an MSP? Your clients are your stakeholders and they are the ones on edge whenever a crisis happens in their fort. They look at MSPs to fix their burning issues and so it’s very important to manage their exceptions. Stakeholder management enables MSPs to not only think about … Continued
read moreCyberattacks aren’t slowing down anytime soon…and small and medium-sized businesses (SMBs) are often the easiest targets. Hackers know that they don’t have the same budgets and infrastructure as enterprises, but they still store valuable customer data, financial information, and intellectual property. So, this is the perfect place for managed service providers (MSPs) to add value. … Continued
read more