A dedicated line is a dedicated, exclusive phone number acquired from OnPage that connects to OnPage’s powerful on-call management and critical alerting system. The feature enhances incoming calls through automation, and it elevates voicemails and missed notifications to the on-call staff’s OnPage application. Voicemails can also be transcribed to text for convenience and privacy.
Combine the power of OnPage’s automation with dedicated lines. Route communications to the right on call staff every time, based on on-call schedules, routings rules, and escalation policies. Whether they’re in the office, at home, or on the go, calls will always be routed directly to the right on-call staff member.
With the OnPage Dedicated Lines feature, organizations across all industries can:
Provide bilingual communications or instructions to clients/customers who call your organization.
Enable business branding with personalized automated greeting and messaging for enhanced caller experience.
Streamline after-hours communication with the ability for customers to leave a callback number, voicemail and/or SMS.
Simplify the process for customers to reach multiple individuals/groups/departments in a business through one number.
Clinics provide a dedicated line to patients so they can leave a call back number or directly connect on a live call with the on-call physician. The voicemail gets transcribed and delivered as a high-priority “page”.
Clinicians may use dedicated lines to request callback from on-call specialists. For instance, an ICU night shift doctor may leave a voicemail with a callback number for an on-call pulmonologist.
Municipalities use dedicated lines so citizens can report potential dangers to public welfare. The incoming calls automatically route to the on-call staff, and voicemails and SMS get delivered as a high-priority notification.
Clients dial a dedicated line to immediately reach an on-call, after-hours engineer when their critical IT infrastructures fail.
A healthcare practice with a large number of Spanish-speaking patients uses dedicated lines to create bilingual phone instructions for after-hours assistance.
Midwifery groups offer dedicated lines so patients can send an SMS text message to their care staff for immediate response. The SMS gets delivered to the on-call midwife’s phone app as a high-priority notification.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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