Emergency Messaging

Deliver Real-Time Alerts From Facility Management Systems

Facility managers, including service technicians, are expected to operate their facilities safely to meet the expectations of customers. They focus on the smooth functioning and maintenance of many components that fall within the scope of their facility. Typical components include roads, pavements, HVAC and plumbing systems. 

As a facility manager, staying on top of these siloed and geographically dispersed systems can be challenging. 

In this article, we’ll discuss how to use OnPage’s alerting and communication capabilities to trigger real-time alerts for events that require immediate action from the right on-call service technicians.

Challenges Faced by Facility Managers

It is not uncommon to come across facility managers limited by resources and time to actively monitor every aspect of the facility. The situation is worsened when facility managers manually call technicians to fix an issue. Some facility managers still maintain a paper schedule to determine who is on duty. This leaves plenty of room for human error and introduces inefficiencies into the process.

Mobile Alerting and Dispatching for Facility Management

When an incident occurs within the facility, it is important to alert an on-call service technician in real time and reach them regardless of where they’re located. OnPage’s alerting and on-call management system delivers real-time, contextual alerts to the right technician at the right time, minimizing the damage of the incident.

With OnPage, you can:

  • Consolidate: Connect mission-critical systems that need to be monitored and alerted through an API and email integration. You determine the key performance indicators (KPIs) that are important to you and OnPage takes care of the alerts.
  • Communicate: Communicate with individuals and groups via OnPage secure messages and persistent alerts. Response teams can enhance collaboration and break down silos without security concerns.
  • Automate: Rule-based algorithms allow you to automate escalation policies, alerting the next person in line. Automating the entire incident resolution life cycle improves speed, accuracy and accountability.

OnPage Integrates With Facility Management Systems

OnPage gives voice to leading facility management solutions and elevates time-sensitive incidents. OnPage sits at the center of a facility management system and accelerates event response by mobilizing teams to take prompt action.

Facility management systems detect anomalies and translate them into email notifications. OnPage converts these emails into persistent, distinguishable mobile alerts so messages are never missed. A connection using webhooks can also be achieved, however, an email connection is easier to deploy the OnPage integrations.

Conclusion

Combining facility management systems with OnPage ensures that the right people are always informed of critical events. Facilities can now leverage real-time alerts to minimize response time and prevent costly damages from unresolved issues.

Ritika Bramhe

Share
Published by
Ritika Bramhe

Recent Posts

OnPage’s Strategic Edge Earns Coveted ‘Challenger’ Spot in 2024 Gartner MQ for Clinical Communication & Collaboration

Gartner’s Magic Quadrant for CC&C recognized OnPage for its practical, purpose-built solutions that streamline critical…

3 days ago

Site Reliability Engineer’s Guide to Black Friday

Site Reliability Engineer’s Guide to Black Friday   It’s gotten to the point where Black Friday…

2 weeks ago

Cloud Engineer – Roles and Responsibilities

Cloud engineers have become a vital part of many organizations – orchestrating cloud services to…

1 month ago

The Vitals Signs: Why Managed IT Services for Healthcare?

Organizations across the globe are seeing rapid growth in the technologies they use every day.…

2 months ago

How Effective are Your Alerting Rules?

How Effective Are Your Alerting Rules? Recently, I came across this Reddit post highlighting the…

2 months ago

Using LLMs for Automated IT Incident Management

What Are Large Language Models?  Large language models are algorithms designed to understand, generate, and…

2 months ago