Incident Management for MSPs

OnPage Facilitates Cygnus Systems’ Growth of 25%

Michigan based MSP Cygnus Systems decided to automate its after-hours service calls by getting rid of the middleman and outdated technology.
Cygnus transformed their business by implementing OnPage’s incident alert and on-call management system.

The results were that Cygnus:

• Grew revenue by 25%.
• Improved its response time to critical IT alerts from 30 minutes to 30 seconds.
• Provided consistent service to customers.
• Cut monthly costs by 75%.

To find out how Cygnus managed this transformation, download the case study.