For MSPs, ConnectWise ticketing enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure.
While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident by simply using tickets. Furthermore, with current ConnectWise workflows, you are only able to receive a text or email when a ticket is created. This limitation inhibits a virtuous workflow.
The following white paper details five methods for enhancing your ConnectWise ticketing workflow through critical alerting. Critical alerting allows ConnectWise users to no longer use the cloud-based system as just a ticketing system.
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